Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$161K - $299K *

Advance transformative payment strategies and VBC model design while overseeing robust analytics and administration operations impacting over $2B in provider payments annually. Champion cross-departme...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$233K *

Champion transformative medical breakthroughs by leading strategic initiatives in healthcare collaboration, providing expert guidance, and influencing project success in Women's Health. Drive innovati...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Unlock new market opportunities and drive success as you build lasting relationships while delivering tailored financing solutions to agricultural dealers and growers. This fully remote role requires...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$123K - $184K *

Take ownership of a dynamic sales role focused on enterprise-level cybersecurity solutions. Drive revenue growth through strategic account management and new business acquisition while engaging with C...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate disease awareness and enhance care pathways for Hepatitis Delta Virus in the healthcare landscape. Engage with stakeholders to drive education, facilitate referrals, and position innovative so...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$130K - $180K *

Champion innovative strategies by leading omnichannel experiences across multiple brands. Collaborate with stakeholders to enhance user engagement and align brand objectives, driving successful custom...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Champion exceptional client service by leading strategies that enhance relationships, oversee teams, and drive quality solutions in real estate transactions. Collaborate to address needs and streamlin...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$92K - $139K *

Lead a strategic customer success initiative, managing a portfolio of high-potential accounts to drive automation and measurable outcomes. Engage with executives, ensure product adoption, and collabor...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Shape the future of medical devices by leading regulatory strategies, ensuring compliance across global markets, and mentoring a dedicated team. Empower innovation through effective communication with...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$98K - $164K *

Lead technical design and execution of energy sector solutions, managing projects from presales through delivery, ensuring compliance with standards and addressing customer needs effectively in a cust...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $220K *

Drive impactful growth by defining the go-to-market strategy for financial services products. Collaborate across teams to leverage data-driven insights, enhance customer positioning, and lead complex...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$98K - $164K *

Shape innovative solutions by leading technical design and execution across energy automation projects. Collaborate with teams to translate customer needs into architectural frameworks while ensuring...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$78K - $104K *

Inspire and lead a dedicated software development team to deliver high-quality solutions. Utilize your expertise to mentor early-career developers, drive architectural decisions, and ensure collaborat...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $300K *

Drive innovation in animal health technology by leading cross-functional teams to develop and scale impactful products. Ensure alignment with customer needs and market trends to foster business growth...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$144K - $241K *

Champion the strategic direction of the product portfolio, leading teams to define, develop, and enhance innovative solutions while ensuring alignment with market demands and business objectives acros...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$130K - $200K *

Pioneer the integration of AI within product strategies, enhance customer workflows, and drive adoption across market segments. Collaborate with cross-functional teams to create seamless experiences t...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Transform underwriting operations by leading teams in strategic risk management, ensuring profitability and compliance. Drive growth through strong broker relationships and effective portfolio oversig...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $125K *

Elevate your career by leading underwriting operations and driving profitability through strategic risk selection while mentoring teams and managing portfolio performance in a dynamic environment...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$210K - $220K *

Drive success by leading labor sales initiatives focused on the Taft-Hartley market, leveraging expert knowledge and collaboration to exceed sales targets and build enduring client partnerships in a d...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Build comprehensive training strategies for users of our platform, driving customer adoption and support. Lead initiatives across onboarding, asynchronous content, and customer education while ensurin...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $120K *

Drive impactful results by leading paid media strategies, managing client relationships, and guiding a team of professionals to enhance revenue growth and brand performance across a diverse portfolio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$90K - $130K *

Champion business growth by developing regional market insights and nurturing client relationships. Collaborate with internal teams to drive new product innovations while identifying and expanding int...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$68K - $110K *

Join a team that drives client success through exceptional account management. You will oversee the execution of marketing strategies, liaise with clients and internal teams to deliver effective solut...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Unlock potential by driving client success initiatives, enhancing internal operations, and coordinating cross-functional efforts to ensure enterprise accounts deliver measurable value while fostering...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$130K - $170K *

Explore opportunities to enhance marketing performance by deploying and sustaining Growth Commercial DBS capabilities. Collaborate with leadership to drive strategic execution and continuous improveme...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.