Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$225K - $428K *

Oversee the coordination of medical management and quality improvement initiatives, collaborating with clinical teams to enhance care effectiveness and support utilization review, while ensuring compl...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$86K - $138K *

Elevate patient experiences by leading product management for our pharmacy claims platform. Collaborate with cross-functional teams to drive data-informed strategies, enhancing workflows and deliverin...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive excellence by leading a team of claims professionals in managing high-complexity Non-Profit claims. Provide technical guidance and strategic direction to optimize service quality, ensuring timel...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Lead successful territory growth by developing strong agency partnerships, executing strategic sales plans, and driving premium growth. Collaborate effectively in a dynamic field sales environment wit...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Unlock your potential in a hybrid role, bridging specialty pharmaceuticals and physician relationships, ensuring medication access, and enhancing patient outcomes through collaborative partnerships an...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$142K - $224K *

Drive innovative market access strategies for Immunology products, collaborating cross-functionally to enhance payer engagement and optimize customer execution for successful product launches in the U...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $125K *

Drive revenue through new business development and client relationship management, achieving sales targets with deep industry expertise. Engage local clients with tailored advertising solutions while...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$125K - $150K *

Drive the vision and execution of a 2D/3D design tool to enhance user experience, leveraging innovative workflows and robust metrics while collaborating closely with engineering, design, and various b...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$66K - $169K *

Unlock potential by managing clinical supply chains for trials, ensuring compliance and efficient logistics across global teams. This role demands strategic planning and cross-functional collaboration...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $128K *

Lead a team dedicated to overseeing effective payroll tax operations across multiple states, ensuring compliance and accuracy while managing high-volume employer accounts and fostering continuous impr...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $250K *

Empower a dynamic sales team to exceed target sales goals and foster a high-performing culture. Collaborate with leadership to refine strategies, enhance processes, and ensure growth through effective...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$85K - $95K *

Support project operations by collaborating with team members, managing schedules, tracking budgets, and facilitating communication to ensure deadlines are met and project goals achieved effectively...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Engage your leadership skills to drive growth across multiple states, strengthen agency partnerships, and coach a high-performing team, while executing strategic initiatives to expand the brand's pres...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $100K *

Lead the charge in expanding access to innovative virtual primary care solutions. Drive significant business growth by establishing partnerships with employers and healthcare leaders, while enhancing...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $100K *

Accelerate the growth of innovative virtual primary care solutions by driving strategic partnerships, delivering consultative sales, and enhancing employer healthcare strategies through effective lead...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Shape the future by leading a dynamic support team. Oversee operations, mentor junior engineers, and enhance client relationships. Elevate technical projects while fostering a collaborative environmen...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $152K *

Engage in a pivotal role overseeing multiple Service Centers, driving operational excellence and optimizing supply chain performance through strategic partnerships and KPI management. Lead initiatives...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Transportation

$135K - $225K *

Advance your career as you transform organizations through Workday solutions, managing projects to enhance client decision-making. Join our innovative team focused on high customer satisfaction and co...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$135K - $225K *

Transform client processes through innovative Workday solutions. Join a dynamic advisory team and lead engagement projects, shaping organizations' decision-making with expert guidance and fostering a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Drive success in Field Operations by overseeing teams, enhancing service delivery, and resolving complex issues. Leverage operational insights to improve customer engagement and ensure high performanc...

US-AnywhereRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$140K - $175K *

Drive market expansion as a commercial leader, building relationships and delivering revenue growth while establishing a strong presence in the healthcare community and executing strategic plans align...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$127K - $165K *

Lead complex industrial electrical projects with a focus on financial performance, risk management, and client relations. Drive execution and ensure compliance across all project phases with a dedicat...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Help us drive success in the biopharma sector by overseeing customer portfolio management, building strategic relationships, and ensuring maximum value from our AI-guided protein discovery platform ac...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Reimagine the growth strategy by leading inbound demand generation across paid media, SEO, and integrated campaigns. Build a data-driven, high-performance team to achieve scalable growth and drive sig...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$101K - $139K *

Drive sales growth by engaging with food and beverage and pharmaceutical sectors. Enhancing relationships, training partners, and cultivating new business opportunities while developing strategic terr...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.