Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Associate Director - FP&A Industrial: Manufacturing & Distribution - Private Equity Advisory
$135K - $160K *
Transform the Private Equity landscape by leading FP&A initiatives, enhancing operational efficiencies, and mentoring teams to deliver tailored solutions that drive sustainable value creation for clie...
1 week ago
$120K - $150K *
Drive the success of a dynamic sales team by managing daily operations, coaching, and ensuring pipeline health. Collaborate with leadership to translate strategy into actionable priorities while foste...
2 weeks ago
Product Manager, Hardware, Hardware Support, and Supplies
$135K *
Unlock potential by leading the strategy and execution of hardware and support services for veterinary practices, driving P&L performance, vendor relationships, and cross-functional collaboration to e...
3 weeks ago
Senior Account Manager, Promotional Medical Education
$85K - $95K *
Transform client relationships by leading strategic projects, ensuring quality and alignment across teams. Collaborate with stakeholders to drive success and meet client expectations while fostering g...
1 week ago
$125K - $150K *
Transform the PFAS landscape by driving revenue growth and operational excellence. Leverage your expertise to lead strategic initiatives, enhance market presence, and collaborate with teams to deliver...
3 days ago
Director of Engineering - Remote
$171K - $285K *
Transform your career by leading a high-performing engineering team to deliver innovative digital solutions. Collaborate across departments to drive technology strategy and modernize capabilities, ens...
Today
$131K - $175K *
Manage complex technology initiatives across IT, enhancing program delivery and maturing the PMO. Collaborate with leadership to drive strategic projects, ensuring alignment and efficiency in executio...
2 weeks ago
Senior Asset Manager, Commercial Servicing
$85K - $110K *
Elevate your career by overseeing commercial real estate assets, ensuring compliance, and providing exceptional customer service. Collaborate with borrowers and investors while mentoring team members...
2 weeks ago
Senior Manager, Content & Operations, Global Customer Advocacy
$150K - $215K *
Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...
1 week ago
$142K - $189K *
Transform enterprise client relationships by driving strategic growth, orchestrating tailored solutions, and ensuring alignment with corporate standards. Collaborate with cross-functional teams to add...
1 week ago
Product Marketing Manager - GSI
$150K - $180K *
Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...
Reposted 1 week ago
$90K - $110K *
Join a team that's dedicated to delivering successful large-scale projects. Oversee all phases from planning to execution, ensuring timely completion and budget adherence while fostering strong custom...
1 week ago
Technical Product Manager - Service Engineering
$112K - $126K *
Join us to lead strategic investments in Service Engineering and Technical Publications, driving innovation through AI technologies. Collaborate with cross-functional teams to enhance product lifecycl...
Reposted today
Director - AI & Data - Energy Providers
$206K - $343K *
Transform your career by leading AI & Data initiatives for Energy Providers. Drive growth, build client relationships, and develop a high-performing team while delivering innovative solutions that add...
3 days ago
$111K - $150K *
Transform product strategy and execution by leveraging data insights, leading cross-functional teams, and prioritizing customer needs to drive product success and business growth in a dynamic environm...
3 weeks ago
$88K - $106K *
Empower customer success by managing a portfolio of accounts, driving product adoption, and ensuring account health. Build trusted relationships and coordinate renewals while leveraging insights to en...
3 weeks ago
National Director of Group Sales (Remote)
$125K - $150K *
Champion growth by driving group sales across diverse properties, fostering enterprise relationships, and executing strategic plans to maximize revenue and market share while representing the brand at...
Today
Regional Sales Manager, End Customer Development
$130K - $140K *
Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...
Reposted 3 weeks ago
Vice President, Trust Services
$204K - $240K *
Shape the future of trust services by leading strategic initiatives, managing partnerships, and driving revenue growth. Collaborate with cross-functional teams to enhance client experiences and delive...
1 week ago
Acera Sr Account Executive - Orlando, FL
$95K *
Unlock potential by driving sales and partnerships in the medical device sector. Collaborate with surgical teams to enhance patient outcomes through innovative solutions while managing territory growt...
2 days ago
SVP, Broker Distribution (P&C Small Commercial Insurance)
$240K - $275K *
Drive premium growth by leading broker distribution strategies, building partnerships, and enhancing AI-driven capabilities. Oversee team development and market representation to scale operations and...
1 week ago
$176K - $259K *
Champion a high-performing sales team by coaching, developing, and leading Account Executives to achieve targets while fostering an inclusive culture and driving customer success in the mid-sized Priv...
4 days ago
Senior Business Analyst, Supply Chain (Oracle Cloud SCM)
$119K - $145K *
Advance supply chain efficiency by optimizing operations, collaborating cross-functionally, and implementing innovative solutions. Engage with stakeholders to analyze performance metrics and support k...
Reposted 1 week ago
$88K - $105K *
Join a team that's dedicated to enhancing client financial performance through accurate forecasting, variance analysis, and innovative automation. Collaborate with cross-functional teams to drive budg...
2 days ago
Lead Program Manager, Customer Portfolio
$110K - $130K *
Lead complex product group initiatives, ensuring successful delivery through strategic planning, stakeholder engagement, and cross-team collaboration. Mentor program managers while driving transformat...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.