Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$135K - $160K *

Transform the Private Equity landscape by leading FP&A initiatives, enhancing operational efficiencies, and mentoring teams to deliver tailored solutions that drive sustainable value creation for clie...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Drive the success of a dynamic sales team by managing daily operations, coaching, and ensuring pipeline health. Collaborate with leadership to translate strategy into actionable priorities while foste...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K *

Unlock potential by leading the strategy and execution of hardware and support services for veterinary practices, driving P&L performance, vendor relationships, and cross-functional collaboration to e...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $95K *

Transform client relationships by leading strategic projects, ensuring quality and alignment across teams. Collaborate with stakeholders to drive success and meet client expectations while fostering g...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Transform the PFAS landscape by driving revenue growth and operational excellence. Leverage your expertise to lead strategic initiatives, enhance market presence, and collaborate with teams to deliver...

Hope, NJRemote

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$171K - $285K *

Transform your career by leading a high-performing engineering team to deliver innovative digital solutions. Collaborate across departments to drive technology strategy and modernize capabilities, ens...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$131K - $175K *

Manage complex technology initiatives across IT, enhancing program delivery and maturing the PMO. Collaborate with leadership to drive strategic projects, ensuring alignment and efficiency in executio...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$85K - $110K *

Elevate your career by overseeing commercial real estate assets, ensuring compliance, and providing exceptional customer service. Collaborate with borrowers and investors while mentoring team members...

West Palm Beach, FLRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $215K *

Engage in driving AI-powered customer advocacy by optimizing content strategies and enhancing operational efficiency. Lead cross-functional initiatives to amplify customer success stories and strength...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$142K - $189K *

Transform enterprise client relationships by driving strategic growth, orchestrating tailored solutions, and ensuring alignment with corporate standards. Collaborate with cross-functional teams to add...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to delivering successful large-scale projects. Oversee all phases from planning to execution, ensuring timely completion and budget adherence while fostering strong custom...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $126K *

Join us to lead strategic investments in Service Engineering and Technical Publications, driving innovation through AI technologies. Collaborate with cross-functional teams to enhance product lifecycl...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Consumer Technology

$206K - $343K *

Transform your career by leading AI & Data initiatives for Energy Providers. Drive growth, build client relationships, and develop a high-performing team while delivering innovative solutions that add...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$111K - $150K *

Transform product strategy and execution by leveraging data insights, leading cross-functional teams, and prioritizing customer needs to drive product success and business growth in a dynamic environm...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $106K *

Empower customer success by managing a portfolio of accounts, driving product adoption, and ensuring account health. Build trusted relationships and coordinate renewals while leveraging insights to en...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Champion growth by driving group sales across diverse properties, fostering enterprise relationships, and executing strategic plans to maximize revenue and market share while representing the brand at...

New York, NYRemote

Today

  •   5 - 7 years exp.  •   Hospitality & Recreation

$130K - $140K *

Lead the charge in developing strategic customer relationships to drive revenue growth. This role involves market analysis and building long-term partnerships while managing a robust sales strategy in...

Utah, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$204K - $240K *

Shape the future of trust services by leading strategic initiatives, managing partnerships, and driving revenue growth. Collaborate with cross-functional teams to enhance client experiences and delive...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$95K *

Unlock potential by driving sales and partnerships in the medical device sector. Collaborate with surgical teams to enhance patient outcomes through innovative solutions while managing territory growt...

Orlando, FLRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$240K - $275K *

Drive premium growth by leading broker distribution strategies, building partnerships, and enhancing AI-driven capabilities. Oversee team development and market representation to scale operations and...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$176K - $259K *

Champion a high-performing sales team by coaching, developing, and leading Account Executives to achieve targets while fostering an inclusive culture and driving customer success in the mid-sized Priv...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$119K - $145K *

Advance supply chain efficiency by optimizing operations, collaborating cross-functionally, and implementing innovative solutions. Engage with stakeholders to analyze performance metrics and support k...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Join a team that's dedicated to enhancing client financial performance through accurate forecasting, variance analysis, and innovative automation. Collaborate with cross-functional teams to drive budg...

Chicago, ILRemote

2 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead complex product group initiatives, ensuring successful delivery through strategic planning, stakeholder engagement, and cross-team collaboration. Mentor program managers while driving transformat...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.