Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$164K - $274K *

Join a team that's shaping the future of healthcare by acquiring and developing high-revenue accounts in the Ambulatory Care market. Drive strategic relationships with C-level stakeholders and lead co...

Ohio, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$119K - $142K *

Join a team that's redefining digital operations by leading strategic initiatives, enhancing customer experiences, and driving growth in a fast-paced environment. Shape the future of MODAL Digital whi...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$129K - $218K *

Join a team that's redefining business communications for agent and broker sectors. As a strategic leader, you'll shape narratives, prioritize initiatives, and ensure cohesive messaging across channel...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$170K - $213K *

Transform customer engagement by leading omnichannel marketing strategies, collaborating with cross-functional teams, and leveraging data insights to enhance HCP and patient experiences in the pharmac...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$135K - $185K *

Elevate your career by leading the implementation of innovative solutions for major clients. Collaborate with a dynamic team to deliver secure digital workspaces, leveraging your technical expertise a...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$134K - $231K *

Shape the future of global supply chain operations by providing strategic legal support, drafting contracts, and ensuring compliance with environmental and safety regulations. Collaborate across funct...

RemoteRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$81K - $105K *

Advance your sales career by driving demand and building enterprise accounts. In this hybrid role, you'll engage with industry leaders while honing your SaaS sales skills and paving the way for future...

Toronto, ONRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in driving sales and engineering excellence in geotechnical solutions. Oversee regional operations, develop strategies, and manage teams to achieve revenue goals while providing techni...

Texas, USRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$124K - $194K *

Pioneer a regional sales strategy by leading a dynamic team focused on delivering innovative solutions to utilities. Drive revenue growth, enhance customer relationships, and build leadership capabili...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Optimize project delivery by leading enterprise SaaS implementations for utility clients. Build strong client relationships, manage competing priorities, and ensure successful project outcomes across...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $140K *

Unlock your potential as you drive commercial sales growth in a dynamic territory. Engage with new and existing clients, manage accounts, and provide exceptional support while achieving targeted goals...

Phoenix, AZRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$111K - $167K *

Drive impactful marketing strategies by leveraging data analysis and AI tools. Collaborate cross-functionally to enhance funnel performance, ROI modeling, and operational efficiency, ensuring alignmen...

RemoteRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Launch impactful B2B events by developing strategies, managing budgets, and executing flawless experiences. Collaborate with marketing leaders to enhance brand presence and foster relationships throug...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $259K *

Champion regulatory excellence by leading European strategies for innovative therapies. Drive successful submissions and interactions with health authorities, ensuring compliance and alignment across...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Drive growth by acquiring new customers and expanding existing accounts through consultative selling and tailored safety solutions in a dynamic field environment...

Romeoville, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$275K - $300K *

Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Develop and implement quality management processes, driving continuous improvement and operational excellence. Collaborate with teams to enhance training, project management, and system enhancements...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$500K+*

Join a team that's driving sales success through strategic leadership and collaboration. Oversee resource planning, manage budgets, and coach a team of Regional Sales Managers while achieving revenue...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$96K - $145K *

Transform service delivery for complex accounts by ensuring SLAs and KPIs are met. Lead governance, performance management, and continuous improvement initiatives while building trusted relationships...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$92K - $147K *

Drive successful customer installation projects in the Seattle area, ensuring quality and timely execution through expert coordination and technical expertise while fostering strong relationships with...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$212K - $270K *

Drive growth and strategy as a Senior Director, leading a high-performing sales team to achieve exceptional results in a dynamic, fast-paced environment focused on new business and expansion across di...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$176K - $259K *

Drive high performance by leading a team of Account Executives, coaching on sales strategies, and fostering an inclusive culture. Collaborate cross-functionally to solve complex challenges and achieve...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $100K *

Join a dynamic team to drive the development and optimization of digital eCommerce platforms, ensuring alignment with business goals while fostering innovation and collaboration across cross-functiona...

Richmond Hill, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join us to drive growth in Substation Services across North America. You'll identify new business opportunities, develop strategic relationships, and create innovative solutions to enhance asset relia...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.