Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Field VP, Corporate Accounts Business Development, Northeast
$164K - $274K *
Join a team that's shaping the future of healthcare by acquiring and developing high-revenue accounts in the Ambulatory Care market. Drive strategic relationships with C-level stakeholders and lead co...
Reposted 3 weeks ago
$119K - $142K *
Join a team that's redefining digital operations by leading strategic initiatives, enhancing customer experiences, and driving growth in a fast-paced environment. Shape the future of MODAL Digital whi...
3 weeks ago
Sr. Manager, Business Communications
$129K - $218K *
Join a team that's redefining business communications for agent and broker sectors. As a strategic leader, you'll shape narratives, prioritize initiatives, and ensure cohesive messaging across channel...
2 weeks ago
Associate Director, Omnichannel Marketing - Prostate Cancer
$170K - $213K *
Transform customer engagement by leading omnichannel marketing strategies, collaborating with cross-functional teams, and leveraging data insights to enhance HCP and patient experiences in the pharmac...
3 days ago
Sr. Consultant, Professional Services
$135K - $185K *
Elevate your career by leading the implementation of innovative solutions for major clients. Collaborate with a dynamic team to deliver secure digital workspaces, leveraging your technical expertise a...
1 week ago
Corporate Counsel, Global Supply Chain
$134K - $231K *
Shape the future of global supply chain operations by providing strategic legal support, drafting contracts, and ensuring compliance with environmental and safety regulations. Collaborate across funct...
Reposted 5 days ago
Account Development Representative II
$81K - $105K *
Advance your sales career by driving demand and building enterprise accounts. In this hybrid role, you'll engage with industry leaders while honing your SaaS sales skills and paving the way for future...
Reposted 2 weeks ago
$110K - $130K *
Lead the charge in driving sales and engineering excellence in geotechnical solutions. Oversee regional operations, develop strategies, and manage teams to achieve revenue goals while providing techni...
Yesterday
Director Regional Sales, Central 1 (United States (Remote), US)
$124K - $194K *
Pioneer a regional sales strategy by leading a dynamic team focused on delivering innovative solutions to utilities. Drive revenue growth, enhance customer relationships, and build leadership capabili...
3 weeks ago
$110K - $130K *
Optimize project delivery by leading enterprise SaaS implementations for utility clients. Build strong client relationships, manage competing priorities, and ensure successful project outcomes across...
Reposted 1 week ago
$80K - $140K *
Unlock your potential as you drive commercial sales growth in a dynamic territory. Engage with new and existing clients, manage accounts, and provide exceptional support while achieving targeted goals...
1 week ago
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 2 weeks ago
Senior Analyst, Marketing Strategy & Operations
$111K - $167K *
Drive impactful marketing strategies by leveraging data analysis and AI tools. Collaborate cross-functionally to enhance funnel performance, ROI modeling, and operational efficiency, ensuring alignmen...
Yesterday
Director, Events & Experiences
$110K - $130K *
Launch impactful B2B events by developing strategies, managing budgets, and executing flawless experiences. Collaborate with marketing leaders to enhance brand presence and foster relationships throug...
Reposted 1 week ago
Senior Director, European Regulatory Strategy Lead
$160K - $259K *
Champion regulatory excellence by leading European strategies for innovative therapies. Drive successful submissions and interactions with health authorities, ensuring compliance and alignment across...
2 weeks ago
District Sales Manager - Nebraska
$80K - $95K *
Drive growth by acquiring new customers and expanding existing accounts through consultative selling and tailored safety solutions in a dynamic field environment...
1 week ago
VP, Data Center Facilities Engineering
$275K - $300K *
Join a dynamic team as you lead quality and technical governance for mission-critical facilities, ensuring operational readiness and continuous improvement across the facility lifecycle from design to...
4 weeks ago
$90K - $110K *
Develop and implement quality management processes, driving continuous improvement and operational excellence. Collaborate with teams to enhance training, project management, and system enhancements...
2 weeks ago
$500K+*
Join a team that's driving sales success through strategic leadership and collaboration. Oversee resource planning, manage budgets, and coach a team of Regional Sales Managers while achieving revenue...
2 days ago
Senior Service Delivery Manager
$96K - $145K *
Transform service delivery for complex accounts by ensuring SLAs and KPIs are met. Lead governance, performance management, and continuous improvement initiatives while building trusted relationships...
1 week ago
Customer Project Manager, Imaging Systems/Construction (Seattle / Western Washington)
$92K - $147K *
Drive successful customer installation projects in the Seattle area, ensuring quality and timely execution through expert coordination and technical expertise while fostering strong relationships with...
Yesterday
Senior Director, Corporate Sales
$212K - $270K *
Drive growth and strategy as a Senior Director, leading a high-performing sales team to achieve exceptional results in a dynamic, fast-paced environment focused on new business and expansion across di...
3 weeks ago
$176K - $259K *
Drive high performance by leading a team of Account Executives, coaching on sales strategies, and fostering an inclusive culture. Collaborate cross-functionally to solve complex challenges and achieve...
4 days ago
$85K - $100K *
Join a dynamic team to drive the development and optimization of digital eCommerce platforms, ensuring alignment with business goals while fostering innovation and collaboration across cross-functiona...
1 week ago
Business Development Manager - Substation Services & Lifecycle Solutions
$110K - $130K *
Join us to drive growth in Substation Services across North America. You'll identify new business opportunities, develop strategic relationships, and create innovative solutions to enhance asset relia...
3 weeks ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.