Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$125K - $172K *

Join a team that's dedicated to enhancing clinical practices in healthcare. As a strategic advisor, you'll collaborate with internal teams and customers, driving education and best practices while ens...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Drive strategic growth initiatives by independently managing mid-market customer relationships and executing effective sales strategies to enhance retention and expansion across your portfolio of acco...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$132K - $174K *

Shape the future of environmental consulting by leading complex projects, fostering client relationships, and driving strategic initiatives. Collaborate with multidisciplinary teams to ensure excellen...

RemoteRemote

6 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$163K - $192K *

Lead the charge in enhancing hotel performance and franchisee support by managing teams, driving operational excellence, and activating commercial strategies across the Core portfolio, ensuring alignm...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$78K - $119K *

Lead a dynamic team of analysts to drive strategic insights and operational excellence across Revenue Operations. Collaborate with stakeholders, navigate complex challenges, and enhance analytical cap...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$143K - $196K *

Elevate healthcare delivery by leading strategic partnerships and enhancing operational performance. Collaborate across teams to drive exceptional customer engagement and ensure alignment with clinica...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K *

Empower a high-performing sales team to drive adoption of innovative medical solutions. Collaborate with healthcare professionals, develop strategic business plans, and ensure compliance while achievi...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$107K - $192K *

Lead the charge in transforming operational data into actionable insights that enhance sales and profits. Collaborate with cross-functional teams to drive measurable improvements and support strategic...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $235K *

Elevate your legal career by delivering strategic counsel and effective services to Managed Services Organizations and physician practices, while managing complex legal projects and mentoring a team i...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K *

Unlock growth by managing strategic global accounts and driving innovative packaging solutions. Collaborate with cross-functional teams to identify new business opportunities and lead complex negotiat...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $159K *

Drive product health standards by defining metrics and telemetry for all products. Collaborate with cross-functional teams to ensure consistent data definitions and empower teams with self-serve dashb...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Lead the charge in executive communications and strategic initiatives, driving cross-functional alignment and delivering insights to senior leadership. Collaborate on high-impact projects while suppor...

Pennsylvania, USRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$206K - $260K *

Lead multi-market operations in a fast-paced environment, ensuring safety, efficiency, and compliance while managing P&L and team performance. Drive new district launches and stabilize existing operat...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$101K - $152K *

Transform sales strategies by managing key accounts, driving revenue growth, and enhancing customer relationships. Collaborate with teams to execute operational goals and ensure exceptional service fo...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$250K - $300K *

Join a team that's shaping the future of global Oracle consulting services. Lead a $300M+ organization, driving strategy, operational excellence, and innovative delivery models across diverse geograph...

Plano, TXRemote

3 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$320K - $400K *

Lead the charge in establishing a robust enterprise data risk management framework, ensuring effective oversight of data and AI risks while guiding senior leaders on critical technology issues to alig...

Charlotte, NCRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$102K - $141K *

Join a team that's dedicated to enhancing sales performance through strategic process development, technology alignment, and targeted training. Collaborate with cross-functional teams to drive effecti...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$255K - $347K *

Advance your career by leading regulatory strategies for labeling, advertising, and promotion. Drive compliance and operational excellence while collaborating with cross-functional teams to support pr...

New Jersey, USRemote

Today

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$205K - $240K *

Elevate technology strategy and operations for North America's supply chain, leading engineering teams to optimize platforms and processes. Drive innovation in order management and logistics while ens...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $155K *

Accelerate progress at a leading eCommerce firm by driving global business strategy, overseeing P&L, and enhancing marketplace operations. Leverage your expertise in digital marketing and account mana...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Champion customer success by managing strategic accounts, driving growth, and fostering collaboration across teams. Leverage insights to enhance project delivery and build lasting relationships in the...

Texas, USRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Accelerate progress at the forefront of product innovation, leading a team to drive strategy and customer experience for a key transaction management platform while embedding AI to enhance efficiency...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Unlock potential by driving profitable growth in key markets through strategic account management and collaboration. Leverage logistics solutions to enhance customer relationships and expand the busin...

Pittsburgh, PARemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$158K - $213K *

Oversee day-to-day accounting and treasury operations, ensuring accuracy and compliance. Lead month-end close processes, refine internal controls, and develop a high-performing team while integrating...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$107K - $143K *

Engage in strategic sourcing for mission-critical data center equipment, leading competitive sourcing events and collaborating with cross-functional teams to drive cost savings and efficiency in procu...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.