Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$80K - $95K *

Optimize project delivery by leading enterprise SaaS implementations for utility clients. Build strong client relationships, manage competing priorities, and ensure successful project outcomes across...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $160K *

Champion financial integrity by overseeing accounting operations, ensuring accurate reporting, and developing scalable processes for a high-growth healthcare company. Bring your expertise to enhance f...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$104K - $167K *

Help us drive project success in our Clinical Laboratory sector by managing customer implementation from contract to closure, ensuring streamlined processes and effective communication, while enhancin...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K *

Lead the charge in driving sales growth, managing a team, and achieving business objectives within a designated territory, while cultivating key stakeholder relationships and developing talent for sus...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Healthcare

$212K - $250K *

Lead transformative Finance technology initiatives, shaping global strategy and innovation. Foster high-impact partnerships and drive AI adoption to revolutionize the Finance landscape, enhancing oper...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$210K - $260K *

Champion the growth of a technology delivery practice, leading cross-functional teams to deliver exceptional results across Adobe and Salesforce ecosystems, driving client success through strategic al...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$320K - $380K *

Transform market growth by leading strategic initiatives in cement materials, driving revenue, fostering partnerships, and aligning operational capabilities with commercial strategies to enhance custo...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $225K *

Lead the architectural strategy and engineering evolution of Salesforce, managing a high-performing team while ensuring scalability, reliability, and security in revenue systems. Drive innovative solu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Join a team that's advancing healthcare by owning the Quality Management System for a regulated medical device program, driving design controls, V&V strategies, and risk management while ensuring comp...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading used vehicle sales strategies across multiple locations, driving performance, optimizing inventory, and ensuring operational excellence to achieve market-wide sales and pro...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$256K - $414K *

Unlock your potential in a dynamic role driving global strategic alliances. Collaborate with executives to enhance market presence and foster partnerships that deliver innovative solutions and busines...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $150K *

Drive comprehensive HR strategies to enhance organizational performance and employee engagement while leading a team to ensure effective talent management and operational excellence across multiple lo...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$120K - $145K *

Champion strategic licensee partnerships across North America, driving performance, fostering relationships, and overseeing coffeehouse development while managing a high-performing team to achieve gro...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $180K *

Engage in shaping and executing US industry and government affairs strategy. Drive senior stakeholder engagements, influence advocacy, and enhance business development opportunities within a highly re...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$134K - $214K *

Drive strategic transformation through innovative commercial capability programs, enhancing sales execution and manager effectiveness. Collaborate cross-functionally to evaluate emerging technologies...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Drive impactful go-to-market strategies for Global Systems Integrators. Leverage your product marketing expertise to create valuable enablement resources that empower partners and enhance Cyera's data...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Manage and oversee program activities, ensuring timely delivery of client specifications and best practices. Collaborate with teams to establish metrics and coordinate communications while leading the...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $171K *

Drive results by leading cross-functional teams to deliver complex automation projects. Your proactive communication and risk management skills will ensure timely, high-quality execution that aligns d...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$145K - $165K *

Innovate by leading a dedicated team to deliver transformative technology and data solutions, managing AI tools, reporting structures, and client engagement while ensuring project efficiency and finan...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$101K - $204K *

Join our team to drive innovative initiatives enhancing the agent experience. Utilize data insights to strengthen relationships with independent agents, supervising cross-functional projects that elev...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Join a dynamic team as a Customer Success Manager, where you'll drive value for clients, manage account strategies, and enhance customer experiences. Lead initiatives to optimize performance, ensure s...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $135K *

Drive excellence in clinical services by ensuring safety readiness, coaching staff, and enhancing patient outcomes through audits and quality initiatives. Collaborate with leadership to address perfor...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$232K - $290K *

Drive strategic marketing initiatives and oversee product launch readiness in a dynamic oncology environment. Collaborate across teams to optimize marketing execution and ensure compliance, while deve...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$115K - $130K *

Champion the full lifecycle of contract management, providing strategic guidance, ensuring compliance, and driving successful execution while mentoring junior staff to enhance departmental expertise a...

US-AnywhereRemote

1 month ago

  •   11 - 15 years exp.  •   Legal & Accounting

$81K - $106K *

Pioneer innovative email marketing strategies to nurture leads, enhance audience engagement, and boost brand recognition through targeted, bilingual campaigns designed to drive action across diverse d...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.