Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Champion operational excellence by leading a multi-site portfolio of 60 properties. Guide and develop regional teams, ensuring high performance, exceptional customer experiences, and strategic growth...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $175K *

Lead the charge in optimizing sales force effectiveness through strategic planning, performance management, and process improvement, ensuring productivity and aligning with organizational goals for su...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Optimize business operations by leading financial strategies and talent development. This role focuses on driving margin, enhancing efficiencies, and establishing internal controls while providing com...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Optimize operational strategies to enhance profitability and talent development. Drive budgeting, compensation planning, and compliance while ensuring all business units receive effective financial su...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$83K - $110K *

Join a team that's dedicated to delivering cutting-edge digital support solutions across our news platforms. As a key player, you'll utilize AI tools, enhance user experience, and collaborate with div...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Media

$207K - $310K *

Unlock new growth avenues by spearheading strategic sales in the App Marketing and AI sector. Shape innovative client relationships, leverage industry insights, and drive revenue for cutting-edge mobi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$90K - $120K *

Champion our brand's narrative and communications strategy, ensuring clarity and consistency across all channels. Collaborate with cross-functional teams to elevate messaging and foster a connected or...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$90K - $120K *

Unlock efficiency in contract management by overseeing the complete lifecycle, ensuring compliance while driving collaboration across Sales, Legal, and Finance to optimize vendor and customer agreemen...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$115K - $140K *

Grow your career with a dynamic team shaping market strategy and brand vision. Lead cross-functional initiatives, manage P&L, and drive impactful marketing execution to achieve ambitious revenue and g...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$140K - $180K *

Join our team to lead Broker Sales efforts and drive membership growth through strategic sales planning and effective management of a dedicated team, ensuring compliance and developing key relationshi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$128K - $145K *

Champion product execution across platform capabilities, driving innovation and AI productivity. Collaborate cross-functionally to enhance product delivery, adoption, and impact, ensuring alignment wi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$158K - $198K *

Optimize category management strategies to enhance performance and drive growth. Lead a talented team while collaborating with executive leadership to implement data-driven initiatives that align with...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$500K+*

Elevate your career by managing multiple client accounts and driving strategic success for various medical and legal practices. Your organizational and communication skills will help ensure effective...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Drive operational excellence in field operations and last mile logistics. Leverage strategic insights and hands-on execution to enhance service quality and member experiences across a diverse outsourc...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$231K - $365K *

Champion high-performance teams to deliver operational excellence in oncology treatment sites, ensuring compliant, high-quality execution while guiding diverse teams through complexity and strategic p...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$134K - $224K *

Empower a strong revenue cycle strategy across admissions, billing, and collections. Collaborate with diverse teams to drive quality client results and ensure seamless execution while coaching leaders...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$134K - $224K *

Explore the opportunity to lead revenue cycle management strategies for patient care and billing processes. You'll partner with diverse teams to ensure operational excellence and drive improvements wi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$205K - $240K *

Elevate your legal expertise by leading and innovating commercial legal strategies that guide dynamic agreements, shape AI governance, and partner with cross-functional teams to drive business objecti...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$190K - $230K *

Join a dynamic team to enhance our growth engine by developing product systems that convert leads into trials and revenue. Collaborate across departments to drive impactful decision-making and create...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$126K - $210K *

Shape the future of healthcare partnerships by driving strategic growth initiatives. Collaborate closely with health plans, brokers, and medical executives to enhance pharmacy benefit programs, utiliz...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$107K - $192K *

Empower your career by driving growth in the insurance claims sector. Engage with high-level decision makers and develop strategies to generate new business. Utilize your expertise to navigate complex...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$165K - $187K *

Optimize product operations by executing AI enablement, enhancing tooling strategies, and driving cross-functional collaboration to streamline workflows and improve efficiency across diverse teams in...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $231K *

Transform healthcare reporting by leading a dynamic team to deliver innovative analytics and insights. Collaborate across disciplines to enhance client experiences and guide strategic decisions throug...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$145K - $260K *

Champion brand evolution by leading integrated advertising campaigns, managing agency partnerships, and fostering brand consistency across global markets. Act as a strategic partner to ensure creative...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $205K *

Transform client relationships and tax strategies by leading a talented team, delivering advisory services, and navigating complex tax matters for business and individual clients. Stay at the forefron...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.