Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$88K - $105K *

Oversee clinic operations across multiple locations, ensuring operational excellence and team development. Collaborate with stakeholders to enhance patient experience and drive strategic growth while...

Atlanta, GARemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$137K - $185K *

Elevate procurement strategies by analyzing supplier performance and collaborating cross-functionally to ensure material availability and operational efficiency, driving continuous improvement in supp...

United StatesRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Elevate operational efficiency by leading shared service improvements and cross-functional collaboration to enhance patient and provider experiences while driving team performance and process excellen...

North Carolina, USRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $100K *

Drive market growth by managing builder relationships, analyzing trends, and executing sales strategies in the Long Island region. Collaborate with teams to enhance product visibility and achieve sale...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Drive sustained growth as a key commercial leader by executing innovative revenue strategies, generating new client opportunities, and expanding market presence in the evolving data center and AI infr...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$165K - $185K *

Unlock potential by leading strategic project management solutions for global design and construction initiatives. Collaborate with diverse teams to enhance client outcomes and drive innovative method...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $105K *

Elevate client relationships by managing post-sale engagements, ensuring project success, and driving account growth. Collaborate with internal teams to deliver value and strengthen partnerships acros...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $225K *

Drive the residential solar sales strategy, building a high-performing team to enhance customer acquisition and sales productivity. Collaborate cross-functionally to align sales efforts with market op...

Ohio, USRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$140K - $197K *

Lead the charge in managing strategic client relationships and projects, leveraging your extensive cost management expertise in the data centre sector. Empower teams through mentorship while driving b...

Birmingham, ALRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$115K - $130K *

Champion the property accounting function by leading a remote team, ensuring accurate financial reporting, and enhancing processes across a diverse portfolio. Collaborate closely with operations to dr...

Roanoke, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$115K - $130K *

Champion the property accounting function by leading a remote team, ensuring accurate financial reporting, and enhancing processes across a diverse portfolio. Collaborate closely with operations to dr...

Knoxville, TNRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$115K - $130K *

Manage our property accounting function, ensuring accurate financial reporting and controls while leading a team. Collaborate closely with operations to enhance processes and maintain compliance acros...

Greensboro, NCRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Partner with us to drive growth and customer engagement in the life sciences sector. Leverage your technical expertise and strategic insight to build trusted relationships and deliver analytics soluti...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Help us expand our industrial brokerage presence in Southern Connecticut and Upstate New York. Leverage your expertise to build client relationships, deliver market insights, and collaborate with a dy...

Stamford, CTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$170K - $220K *

Lead continuous improvement initiatives across QSR operations, driving cultural transformation and operational excellence. Manage CI strategies, develop leaders, and ensure alignment with enterprise g...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$139K - $185K *

Champion strategic growth initiatives that enhance market opportunities, strengthen partnerships, and drive revenue. Collaborate across functions to identify and implement business development strateg...

Minnesota, USRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $125K *

Execute complex enterprise implementations, translating customer needs into actionable strategies. Leverage your expertise to connect teams and drive successful onboarding while enhancing customer sat...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$167K - $250K *

Elevate service operations by developing strategies that enhance performance, drive accountability, and ensure customer satisfaction through effective leadership and operational excellence in a comple...

Oregon, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Transform subscription retention strategies to drive growth and revenue. Own metrics, analyze data, and collaborate cross-functionally to enhance customer experience and optimize retention initiatives...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $160K *

Unlock integrated marketing strategies to drive growth through data-driven campaigns, digital activation, and thought leadership, ensuring alignment with sales and operational goals for measurable bus...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Join a team that's driving growth in the commercial sector by leveraging data and AI solutions. As an Account Executive, you'll cultivate relationships, manage accounts, and optimize customer success...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $115K *

Manage and mentor the Revenue Cycle Team to enhance service delivery, ensure compliance, and improve operational efficiency. Oversee daily activities, monitor performance, and develop processes to ach...

Minnesota, USRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $110K *

Lead the charge in defining strategic visions and multi-service roadmaps for medium to large accounts, integrating marketing with cross-functional business strategies to drive growth and client satisf...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's driving complex real estate transactions, managing high-profile portfolios, and collaborating with stakeholders to deliver strategic solutions for corporate clients...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$207K - $277K *

Lead the charge in enhancing global ERP delivery excellence, driving governance, quality, and continuous improvement across teams. Foster collaboration and optimize resource utilization to ensure pred...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.