Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$120K - $140K *

Transform global client relationships by driving revenue growth and strategic account management. Collaborate with C-suite executives to connect workplace culture and employee experience to measurable...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$255K - $310K *

Lead a high-performing team to execute market access strategies, optimize payer engagement, and enhance product positioning. Drive collaboration across stakeholders to ensure effective reimbursement a...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$122K - $405K *

Drive the global partner marketing strategy, leading initiatives across channels, technology, and strategic partners to enhance demand generation and pipeline growth. Collaborate with cross-functional...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$131K - $174K *

Drive sales success by managing direct and broker relationships, leveraging data insights, and coordinating initiatives for medium to large accounts, while ensuring alignment with corporate objectives...

New Jersey, USRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$172K - $202K *

Unlock innovative insights and strategies in procurement and supply chain leadership. Collaborate with executives to drive actionable solutions, analyze market trends, and enhance client engagement th...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$190K - $200K *

Manage strategic customer engagement and growth within Navy and DoD sectors. Leverage existing networks and industry insights to identify business opportunities that align with Millennium’s objectives...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Drive growth by shaping strategic partnerships and optimizing processes in a dynamic business development role. Collaborate with teams to enhance e-commerce performance, create lead generation strateg...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $297K *

Empower your career by leading innovative marketing strategies that drive growth and enhance brand visibility. Collaborate with cross-functional teams to optimize campaigns and achieve revenue goals i...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion integrated marketing strategies to drive growth, enhance brand awareness, and support sales initiatives. Lead cross-functional teams in executing customer-centric programs that generate deman...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$177K - $278K *

Partner with us to drive the strategic vision and operational excellence of our Veeva Regulatory Information Management platform, ensuring compliance and enhancing global regulatory processes through...

Massachusetts, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Shape and elevate business operations and account management, driving resource optimization and client satisfaction. Collaborate with leadership to enhance project delivery and expand client relations...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Partner with us to drive strategic healthcare marketing initiatives. Lead client relationships, oversee peer-to-peer programs, and mentor team members to ensure compliance and achieve results while fo...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$174K - $204K *

Drive transformative growth by leading strategic initiatives that redefine operational models and enhance market performance across franchise systems. Collaborate with cross-functional teams to ensure...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$200K - $260K *

Lead strategic partnerships to elevate and scale multi-year AI and LLM relationships. Collaborate cross-functionally to deepen alliances, drive integration optimizations, and advance collaborative opp...

United StatesRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Grow your career with a strategic leader driving channel expansion and partner engagement. This role combines hands-on execution with high-level planning to enhance operational excellence and achieve...

Oklahoma City, OKRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Drive new logo acquisition and revenue growth by managing the full sales cycle for assigned prospects, leveraging industry expertise and consultative selling to deliver tailored solutions and achieve...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate customer support excellence by leading a dynamic team across multiple channels. Drive operations, coach specialists, and ensure a seamless customer experience while managing escalations and op...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $214K *

Join a team that's redefining healthcare product management through innovative supply chain solutions. Lead cross-functional initiatives and shape the future of resilience in healthcare with strategic...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$113K - $188K *

Empower healthcare systems by leading advisory projects, managing teams, and delivering data-driven solutions. Collaborate with clients to enhance performance and build strong relationships while ensu...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$164K - $225K *

Champion enterprise transformation by leading cross-functional initiatives, ensuring governance and execution quality across value-streams. Collaborate with leaders to drive measurable outcomes and bu...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$115K - $120K *

Lead the charge in driving operational excellence and strategic enablement across global Inside Sales teams, enhancing commercial effectiveness and delivering exceptional client value through innovati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$140K - $218K *

Transform the future of aerospace engineering by leading multi-site teams, enhancing technical capabilities, and driving operational excellence to meet customer demands and improve performance across...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Champion strategic business growth by managing client relationships, identifying opportunities, and leading negotiations. Collaborate with teams to align initiatives with organizational goals and driv...

Houston, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Join a dynamic team to define and execute innovative payment infrastructure strategies, enhancing capabilities through cutting-edge technologies and partnerships. Lead cross-functional initiatives to...

Atlanta, GARemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $188K *

Champion the development of innovative tools for customer service teams, enhancing agent efficiency and service quality. Collaborate across departments to drive product strategy, leveraging data and u...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.