Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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1
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$196K - $294K *

Shape the future of global compensation strategies by driving analytics, policy governance, and scalable operations. Collaborate cross-functionally to enable competitive pay, enhance talent retention...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Join a team that leads global technical support operations, driving high-quality customer experiences. Balance strategic oversight with hands-on management, utilizing data and technology to enhance ef...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$164K - $305K *

Transform client relationships by managing high-value consulting projects, driving service line growth, and ensuring client satisfaction. Leverage 10+ years of experience to deliver exceptional adviso...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $154K *

Optimize and elevate customer success operations by leveraging metrics, technology, and strategic initiatives. Drive productivity across cross-functional teams, ensuring seamless processes and strong...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Lead the charge in strategic business development, managing client portfolios and driving revenue growth. Collaborate with internal teams to tailor solutions and ensure exceptional client satisfaction...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$150K - $200K *

Create and execute a strategic roadmap for data products that drive client value and revenue. Lead product lifecycle from concept to commercialization, while building a team and leveraging cross-funct...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Lead a regional operations team to drive performance, ensure compliance, and achieve sales goals while fostering employee engagement in a dynamic multi-unit environment near you...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$147K - $191K *

Lead the charge in overseeing AI data center operations, managing technical services, and driving process excellence. Collaborate with global teams to innovate and implement best practices in a fast-p...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion client success through strategic engagement and revenue cycle improvements, driving performance, satisfaction, and growth for enterprise partners while leading operational excellence across h...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$119K - $140K *

Drive procurement excellence by developing category strategies that enhance project delivery, improve supplier performance, and ensure alignment with business objectives while collaborating with cross...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$148K - $274K *

Partner with us to navigate complex regulatory environments, ensuring compliance and facilitating business expansions. Leverage your expertise to advise leadership and manage licensure processes effec...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Deliver strategic enterprise sales initiatives by driving new business, nurturing key client relationships, and leveraging technical resources to capture major accounts across North America and expand...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K *

Accelerate growth in medical sales by managing key accounts, engaging with healthcare professionals, and driving strategic business plans to meet revenue goals. This role requires innovative relations...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Join a team that's redefining how visitors engage and convert on our website. Lead the web strategy to optimize conversion rates, retarget visitors, and integrate insights to enhance digital experienc...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Take ownership of new business bookings and strategic account expansion in the FSAAS domain, engaging senior executives and driving growth through complex, consultative sales cycles with a focus on da...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$141K - $283K *

Pioneer impactful portfolio strategies by leading technical product management efforts. Align priorities with enterprise goals, foster innovation, and optimize investments, while navigating complex ch...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$150K - $180K *

Empower consumer insights to drive product and marketing strategies. Combine research rigor with creativity to build a modern insights capability that enhances decision-making across teams and maximiz...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$184K - $307K *

Deliver measurable outcomes by translating customer needs into scalable data solutions and optimized business processes. Lead cross-functional teams to drive data strategy execution while enhancing au...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$225K - $250K *

Champion the finance function by delivering accurate, actionable numbers and guidance. Drive compliance and reporting while leading a lean team to elevate operational performance across multiple entit...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$125K - $150K *

Manage financial operations for a large-scale, multi-source IT services program. Collaborate with enterprise partners and ensure accurate financial reporting, chargebacks, and support for invoicing. E...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead a high-performing Procurement team to develop strategies supporting technology and product innovation, partnering across departments to drive growth and deliver measurable business value with a f...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$117K - $189K *

Pioneer global Orexin development programs by driving project management efforts. Partner with the Global Team Leader to oversee cross-functional teams, manage critical activities, and ensure project...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the charge in driving revenue growth through strategic management of Revenue Operations. This senior role combines people leadership with technical expertise in Salesforce and marketing automatio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$86K - $138K *

Transform customer engagement strategies by developing data-driven product roadmaps that enhance personalization and drive enterprise-wide alignment, leveraging your expertise to improve customer expe...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Drive revenue growth by establishing new business relationships and managing customer accounts. Collaborate with operational leaders to optimize performance, develop marketing strategies, and ensure f...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.