Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$160K - $190K *

Oversee the implementation of continuous improvement processes, driving operational excellence across multiple teams and manufacturing sites while aligning with strategic goals to enhance performance...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Unlock growth as you lead U.S. revenue strategies, drive client expansion, and build a results-oriented sales team in the evolving cybersecurity landscape, engaging executive stakeholders to maximize...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $105K *

Drive excellence in nationwide title services, managing teams and operations to support real estate transactions and ensure optimal customer satisfaction and compliance with industry standards...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$189K - $246K *

Lead and mentor a team focused on access and reimbursement strategies, ensuring healthcare providers and patients have the resources to support therapy initiation and continuity within nephrology care...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$153K - $193K *

Engage with us to drive growth through strategic product marketing initiatives, leading go-to-market strategies and positioning for high-impact solutions. Collaborate across teams to amplify market pr...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $172K *

Join a team that's shaping the future of healthcare analytics to improve patient outcomes. Collaborate across diverse teams, develop key content, and drive innovative solutions in clinical documentati...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$170K *

Drive operational excellence and cross-functional alignment for global platform teams, ensuring measurable impact and continuous improvement. Lead a diverse team, fostering accountability while collab...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$195K - $269K *

Elevate your career by leading strategic oncology account management initiatives across multiple regions while collaborating with cross-functional teams to drive business growth and foster partnership...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$139K - $174K *

Empower our global IT support transformation, driving exceptional user experiences through strategic leadership and a focus on automation, collaboration, and service excellence within a matrixed envir...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $180K *

Shape the future of commercial strategy by leading product planning and integrating market insights, competitive analysis, and brand management to drive portfolio growth and strategic decision-making...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$215K - $275K *

Engage with senior leadership to drive growth, enhance client relationships, and lead strategic initiatives within the Workday Healthcare practice, achieving exceptional sales results and operational...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$240K - $260K *

Accelerate success as you lead global Microsoft partnerships, shaping co-sell strategies to drive measurable revenue. Manage a high-performance team and engage senior stakeholders to enhance marketpla...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Champion integrated market strategies that drive growth in biopharmaceutical and health sectors. Lead digital initiatives, optimize demand generation programs, and foster collaboration across teams to...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$275K - $350K *

Innovate and drive new revenue by selling expert data solutions to AI labs and healthcare companies. Build relationships with technical decision-makers to enhance model training and evaluation through...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $140K *

Develop and execute a B2B content strategy that drives demand, influences growth, and differentiates market offerings. Lead cross-functional teams to ensure engaging narratives resonate throughout the...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$140K - $192K *

Engage with cross-functional teams to drive service delivery excellence. Take ownership of account management and escalations while building strong relationships, ensuring swift resolutions, and align...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Reimagine operations excellence as a Senior Manager overseeing last mile delivery services across multiple clients. Ensure compliance, maintain high operational standards, and enhance customer relatio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $120K *

Advance revenue marketing by owning strategy and execution for high-value account engagement. Collaborate cross-functionally to drive pipeline growth and build systems for scalable demand generation a...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$190K - $200K *

Lead the global electrical category strategy to enhance power distribution infrastructure for data centers. Collaborate across functions to drive supplier relationships, governance, and lifecycle valu...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$160K - $180K *

Collaborate with diverse teams to drive client engagement and growth, ensuring successful partnerships and outstanding service delivery. Lead strategic planning and operational oversight for key accou...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$87K - $131K *

Champion the delivery of large-scale warehouse automation projects, managing scope, schedule, and budget to meet customer expectations and ensure success from kickoff to completion while leading cross...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $185K *

Accelerate procurement excellence by leading sourcing strategies for food and beverage. Drive cost efficiency, negotiate contracts, and ensure high-quality supplier management to realize sustainabilit...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$120K - $150K *

Accelerate progress at a leading healthcare organization by leveraging your contracting expertise to foster strong relationships, negotiate optimal reimbursement rates, and drive departmental goals in...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$108K - $181K *

Join us in driving business growth within the Data Centre sector, focusing on innovative power solutions. Play a key role in nurturing client relationships and developing strategies that redefine mark...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$97K - $131K *

Drive transformation by leading strategic engagements with large, complex customers. Collaborate cross-functionally to align business goals with technology solutions, ensuring long-term value and oper...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.