Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$92K - $98K *

Engage with customers post-sale to identify upsell opportunities and enhance product adoption. Use your consultative sales approach to build relationships, forecast sales, and drive product utilizatio...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $150K *

Elevate the HR landscape by guiding managers, enhancing performance processes, and fostering a strong company culture. Partner with leaders to shape development programs and drive engagement as we gro...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$270K - $300K *

Lead and innovate project management initiatives across multiple regions, overseeing large-scale projects from conception to completion while ensuring client satisfaction and business growth...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$150K - $180K *

Advance the Foodservice Management and Hospitality business, driving contract execution and optimizing relationships within national accounts to enhance revenue and margin performance successfully...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$150K - $170K *

Accelerate progress at leading innovative projects while driving business growth and team success through strategic leadership, client engagement, and operational excellence in the biomanufacturing se...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$173K - $272K *

Champion innovative solutions in chemical technical operations, leading a diverse team to optimize API production at external manufacturing sites. Enhance collaboration across functions while driving...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $200K *

Drive revenue growth by leading high-performing sales teams and executing strategic initiatives across multiple business segments, while fostering partnerships and optimizing sales performance to achi...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $175K *

Drive strategic leadership in Patient Services, enhancing operational excellence and client partnerships while fostering a high-performing culture focused on patient care, accessibility, and program o...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$167K - $223K *

Lead the charge in shaping strategic people transformation initiatives that enhance organizational effectiveness, workforce readiness, and enterprise change management through collaboration and innova...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$140K - $175K *

Innovate our platform strategy by assessing and rationalizing composition solutions and leading impactful recommendations to enhance client experience in regulated industries with executive sponsorshi...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$145K - $160K *

Help us drive operational excellence and compliance in title and registration services. Lead teams to ensure high-quality service delivery, manage regulatory relations, and enhance customer experience...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$141K - $194K *

Transform commercial operations by leading cross-functional initiatives, driving clarity, execution, and impactful outcomes. Collaborate with diverse teams to continuously enhance processes and integr...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$103K - $163K *

Unlock potential by leading strategic growth initiatives with key wholesale partners in the MRO distribution sector. Drive revenue growth, optimize assortments, and enhance profitability through data...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $125K *

Lead the charge in driving revenue growth and strategic expansion for customs solutions. Shape service offerings by blending regulatory expertise with innovative sales strategies while collaborating c...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $130K *

Lead the charge in driving growth within top retail accounts, fostering strategic relationships, and enhancing market presence. Collaborate with cross-functional teams to optimize performance, ensure...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$198K - $275K *

Transform the lending experience by leading a high-impact Operational Excellence team. Develop strategies, manage customer complaints, and ensure compliance, promoting continuous improvement and drivi...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$185K - $297K *

Grow a high-performing product design team through strategy, leadership, and innovation. Drive data-informed design processes and foster collaboration to create impactful user experiences while levera...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$177K - $205K *

Lead the Revenue and Reimbursement operations overseeing $3B in patient revenue. Manage financial reporting, Medicare cost reporting, audits, and strategic financial planning while cultivating team de...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $138K *

Oversee medical device collection programs across hospitals, managing implementation phases, enhancing team performance, and ensuring adherence to standards while driving program success in a critical...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Innovate the AV sales landscape by driving strategy, leadership, and partnerships. Lead a high-performing team to achieve profitable growth while enhancing customer relationships across direct and cha...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $195K *

Shape the future of life sciences by driving revenue and strategic partnerships. Take ownership of key accounts, develop territory strategies, and enhance client engagement to foster growth and market...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Engage with engineers and product teams to create comprehensive documentation for our Mobile & Cloud platform, ensuring clarity and compliance while enhancing resource accessibility for technical and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $180K *

Strategize and cultivate strategic partnerships to drive commercial success in utility-scale power generation, focusing on complex transactions and long-term agreements across North America and beyond...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $150K *

Lead and innovate total rewards strategies, guiding multiple teams to drive performance and achieve departmental goals while influencing key stakeholders and managing complex business challenges...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$116K - $198K *

Lead and optimize a dynamic technical team focused on delivering cloud solutions through strategic sales engineering and partner collaboration, ensuring high-quality presales standards and achieving r...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.