Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Shape strategic relationships with key clients, develop multi-year account strategies, and lead cross-functional teams to enhance customer engagement and drive business outcomes across diverse healthc...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$85K - $90K *

Transform the consumer engagement landscape by leading omni-channel communication strategies that enhance experiences, drive compliance, and maximize performance through data-driven decision-making an...

US-AnywhereRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$135K - $150K *

Elevate strategic client relationships and lead the creative team by guiding comprehensive marketing initiatives, ensuring operational excellence and client satisfaction across multiple accounts while...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $140K *

Transform customer engagement by building relationships and driving growth in the medical sector. Collaborate globally with teams to identify opportunities, exceed expectations, and navigate regulator...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $231K *

Drive operational excellence in sales support, manage pharmaceutical partnerships, enhance invoicing processes, and collaborate across teams to boost business development efficacy and revenue realizat...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $200K *

Champion aligned sales strategies and drive growth through high-impact relationships with national distributor partners, leveraging insights and coordination across teams to enhance customer experienc...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$127K - $213K *

Unlock potential by leading innovative compensation strategies that attract and retain talent while ensuring alignment with business objectives and compliance in a dynamic, public company environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead the charge in enhancing project management success through expert guidance, team development, and strategic execution aimed at delivering high-quality service outcomes and driving process improve...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$175K - $225K *

Lead and enhance technology alliance initiatives, managing partner relationships and integrations. Drive co-marketing strategies and collaboration with cross-functional teams to support business goals...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$225K - $418K *

Join a team that leads strategic neuromuscular sales initiatives, drives growth through account management, and builds partnerships across health systems to enhance patient experiences in a dynamic he...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $150K *

Oversee the development of innovative talent programs across diverse regions, enhancing organizational capability and instilling a positive learning culture that aligns with growth objectives and oper...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Join a team that's dedicated to providing exceptional technical support and collaboration focused on enhancing agricultural solutions. Leverage your expertise to drive initiatives, foster relationship...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$122K - $155K *

Unlock innovative programmatic strategies while leading a dynamic team to enhance client engagement and deliver cutting-edge media solutions in a collaborative, cross-functional environment...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Media

$120K - $160K *

Advance enterprise product strategy for pharmacy-focused platforms, driving measurable impact through innovative and secure solutions. Oversee product vision and execution across various ecosystems wh...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$141K - $247K *

Lead enterprise IT delivery management initiatives, driving governance, operational readiness, and strategic alignment across technology programs. Collaborate with cross-functional teams to ensure eff...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$65K - $100K *

Shape the future of consumer finance by leading a dynamic team. Drive branch success, enhance customer experiences, and ensure compliance across the district while fostering growth and delivering on p...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $120K *

Lead a dynamic team in executing impactful sales strategies across Western Canada. Drive performance through effective coaching and management of sales professionals, fostering collaboration and enhan...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$180K - $225K *

Advance transformative AI initiatives in healthcare by spearheading commercial strategy and key partnerships. Collaborate with C-suite leaders to build impactful business cases and streamline innovati...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$115K - $165K *

Lead the charge in driving Professional Services sales and client success, managing comprehensive service delivery while achieving revenue and margin goals across diverse accounts in the US and collab...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$170K - $190K *

Champion strategic growth by building relationships and driving account initiatives that enhance revenue, customer satisfaction, and aligned business objectives. Act as the customer's voice, ensuring...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Deliver impactful governance and articulate strategies across global CRM programs. Seamlessly connect enterprise objectives with execution, driving measurable outcomes through strong decision-making f...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Business Services

$198K - $257K *

Champion a high-performing sales team focused on small to mid-sized businesses. Drive team success through development, relationship-building, and strategic problem-solving in a collaborative environm...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$112K - $213K *

Transform your career by leading engineering teams to build scalable digital platforms. Drive modernization initiatives, enhance platform capabilities, and optimize operations while fostering a cultur...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $180K *

Advance our Experience Strategy & Innovation by creating clear processes and frameworks that drive organizational efficiency. Collaborate with leadership to prioritize initiatives and enhance team ope...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$118K - $219K *

Drive innovation and strategy in Life New Business and Underwriting solutions, leading cross-functional teams to develop and commercialize products that enhance growth and market influence in the Life...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.