Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$152K - $225K *

Develop your career by leading the end-to-end lifecycle of Supply Planning applications. Collaborate with teams to drive product vision, mentor staff, and ensure high-quality delivery while influencin...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$108K - $162K *

Champion customer support by managing maintenance services and operations. Lead a team to ensure timely resolutions and enhance product performance while utilizing technical expertise and strategic pl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$116K - $155K *

Unlock new sales strategies by identifying Large Enterprise opportunities and fostering strong customer relationships. Drive revenue growth, implement tactical plans, and forecast accurately to exceed...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$205K - $380K *

Drive transformative supply chain initiatives, providing strategic leadership and operational oversight to enhance efficiency and best practices across client hospitals. Collaborate with C-suite execu...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Healthcare

$125K - $171K *

Join a team that's focused on driving financial optimization and transforming commercial strategies. Lead efforts in budget management, contract performance, and risk mitigation while collaborating ac...

United StatesRemote

1 month ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Lead the charge in scaling our Customer Success Management team, driving product adoption and retention across diverse customer segments. Collaborate cross-functionally to create impactful processes a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$150K - $180K *

Join a team that's redefining customer success by leveraging AI to enhance the post-sale journey. Lead and scale a dynamic team while driving retention and expansion for enterprise clients in a fast-p...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $300K *

Unlock potential by driving enterprise growth in non-commercial foodservice technology. Own the full sales lifecycle, engage stakeholders, and deliver tailored solutions that enhance operational effic...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform customer activation by leading operational readiness and training coordination. Manage a team to streamline onboarding processes and enhance productivity, ensuring customers reach their init...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$106K - $151K *

Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $180K *

Engage with key healthcare clients to drive strategic account management, fostering relationships and delivering tailored solutions across GE HealthCare’s diverse portfolio, while leading cross-functi...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Unlock potential by driving sales strategy and value analysis, partnering with cross-functional teams to enhance proposals, pricing, and contracts. Lead market research and client engagement to optimi...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Optimize user experience by managing Salesforce administration, enhancing platform functionality, and driving user adoption. Collaborate with teams to support business needs and ensure seamless integr...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead the charge in providing high-level administrative support to senior leaders, managing complex schedules, facilitating strategic initiatives, and ensuring effective communication across department...

Anchorage, AKRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$125K - $150K *

Shape the future of sales in Canada by driving growth and building relationships. Leverage innovative technology to establish a strong market presence and lead a high-performing team in a dynamic star...

CanadaRemote

3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $123K *

Lead the charge in pharmaceutical meetings operations, driving client partnerships and operational excellence while navigating compliance. Shape processes and enhance stakeholder engagement to deliver...

United StatesRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$136K - $155K *

Champion integrated B2B marketing strategies by leading client relationships, driving account growth, and connecting marketing performance to business outcomes. Collaborate with cross-functional teams...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $160K *

Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...

Oxnard, CARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$117K - $189K *

Join a team that's shaping the future of pharmaceutical quality by leading compliance initiatives and building a robust Quality Management System to support innovative therapies in a dynamic, collabor...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$119K - $186K *

Lead the charge in shaping a skills-powered talent ecosystem, driving strategy and governance for enterprise skills and talent marketplace initiatives that enhance workforce planning and career growth...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $154K *

Transform sales strategies by leading a dynamic team in a target-driven environment, fostering relationships and optimizing performance to achieve regional growth and success in the residential and co...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $154K *

Shape the future of sales leadership by driving team performance, managing strategic partnerships, and fostering a culture of growth and accountability. Lead, coach, and execute on data-driven strateg...

Atlanta, GARemote

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead the charge in overseeing a dynamic transaction management team, driving commercial real estate activities, and ensuring alignment with client goals while fostering staff development and operation...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$128K - $268K *

Unlock potential by leading risk management for Commercial Card and Merchant Services. Collaborate across teams to assess risks, enhance controls, and ensure compliance, driving strategic growth and o...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$98K - $131K *

Tackle complex digital sales initiatives in healthcare, driving portfolio growth and strategic collaborations to enhance customer engagement and meet business objectives. Focus on multi-region sales s...

Ontario, CARemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.