Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
Sr Director, Global Customer Services - (USA REMOTE)
$230K - $250K *
Elevate customer service excellence by leading a global team to enhance the customer experience, drive operational efficiency, and implement strategic initiatives that support commercial growth across...
3 weeks ago
$100K - $120K *
Drive revenue growth by leading the sales cycle for transportation solutions. Engage with clients, mentor the sales team, and develop customized strategies to exceed performance metrics while managing...
4 weeks ago
$165K - $185K *
Unlock potential by leading integrated facilities management for a pharmaceutical portfolio. Oversee operations, vendor management, and compliance while driving financial performance and fostering str...
Reposted 2 days ago
$88K - $129K *
Lead the charge in shaping effective internal communications strategies that align with company goals. You'll engage and inform teams during periods of change while fostering a culture of transparency...
Reposted 2 days ago
Field Service Manager - Western Division
$90K - $110K *
Join a team that's dedicated to enhancing customer satisfaction through effective dealer support and product performance management. Lead initiatives in your territory to foster strong relationships a...
2 weeks ago
Senior Director, Contact Center Strategy & Operational Excellence
$180K - $200K *
Pioneer contact center strategy and operational excellence, driving scalable solutions across women's health and family-building services. Collaborate with leadership to enhance member experience and...
2 days ago
Sales Director, Service Provider Group (Req #1457)
$150K - $200K *
Drive revenue growth and market expansion by leading a regional sales team focused on delivering advanced technology solutions to service providers. Foster talent development and build strategic custo...
3 weeks ago
$150K - $235K *
Join a team that's shaping the future of Medical Affairs by driving strategic client engagements and enhancing capabilities. This Director-level role balances client delivery and internal growth, focu...
3 weeks ago
$170K - $185K *
Join a dynamic team to define and lead product strategy for Family Building Navigation, enhancing member engagement through innovative digital experiences and personalized support while collaborating...
1 week ago
Director, Commerce Strategy & Client Partnerships
$139K - $157K *
Transform client partnerships by leading innovative commerce strategies across major retail platforms. Drive growth through integrated marketing, operational excellence, and creative solutions, ensuri...
2 weeks ago
$136K - $167K *
Elevate your career by leading financial strategy and advisory for loyalty solutions. Collaborate with cross-functional teams to develop compelling business cases and drive client success through stra...
Yesterday
$136K - $167K *
Drive innovative loyalty strategies and customer engagement solutions, leading complex projects and advising senior clients. Leverage deep expertise to enhance customer loyalty and deliver impactful r...
Yesterday
Sr. Director, Product Management, Consumer
$211K - $373K *
Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...
1 month ago
$126K - $150K *
Champion growth strategies for net-new business, driving critical sales across cyber threat intelligence. Influence Fortune 1000 leaders in high-stakes environments while navigating complex sales cycl...
Reposted 1 week ago
Regional Partner Director, NAMER
$190K - $240K *
Accelerate progress at strategic partnerships in the NAMER region by identifying, onboarding, and managing key partners. Drive revenue growth through collaboration, enablement, and relationship manage...
2 weeks ago
$110K - $130K *
Oversee complex Installation Services projects, ensuring timely delivery and alignment with client needs. Collaborate with cross-functional teams to manage budgets, foster client relationships, and me...
Yesterday
Director, Marketing Process & Technology
$200K - $352K *
Shape the future of marketing compliance by leading automation initiatives, overseeing review processes, and driving collaboration across teams. This hands-on role combines strategic oversight with di...
4 weeks ago
Senior Manager of Customer Success (Enterprise)
$160K - $175K *
Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...
Reposted 1 month ago
Director, Community Strategy & Operations
$140K - $170K *
Transform community engagement through strategic leadership, operational excellence, and cross-functional collaboration. Drive scalable health initiatives, enhance partnerships, and ensure measurable...
Today
Associate Director, Project Management
$105K - $120K *
Elevate project management excellence by leading a dynamic team, ensuring high-quality execution across flagship accounts, and driving operational efficiency through strategic oversight and collaborat...
3 weeks ago
Director, Business Development
$130K - $145K *
Drive growth by building strong partnerships with travel agencies, enhancing market share and brand awareness. Collaborate across teams to identify opportunities and execute strategies, making a signi...
2 weeks ago
$175K - $200K *
Lead financial strategy and analysis, partnering with leadership to drive growth. Own dynamic financial models, budgeting, and forecasting while mentoring a high-performing finance team in a fast-pace...
4 weeks ago
Director, Consumer Acquisition
$229K - $267K *
Optimize consumer acquisition strategies to drive growth and innovation across multiple channels. Lead a high-performing team, manage budgets, and define future goals while ensuring effective executio...
3 weeks ago
$150K - $180K *
Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...
4 weeks ago
Director - Business Develop (Labels)
$129K - $207K *
Champion growth in our labels business by leading a dynamic team, driving revenue through strategic client partnerships, and identifying new market opportunities to maximize profit and capacity...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.