Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$230K - $250K *

Elevate customer service excellence by leading a global team to enhance the customer experience, drive operational efficiency, and implement strategic initiatives that support commercial growth across...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Drive revenue growth by leading the sales cycle for transportation solutions. Engage with clients, mentor the sales team, and develop customized strategies to exceed performance metrics while managing...

Tennessee, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$165K - $185K *

Unlock potential by leading integrated facilities management for a pharmaceutical portfolio. Oversee operations, vendor management, and compliance while driving financial performance and fostering str...

Dallas, TXRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$88K - $129K *

Lead the charge in shaping effective internal communications strategies that align with company goals. You'll engage and inform teams during periods of change while fostering a culture of transparency...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's dedicated to enhancing customer satisfaction through effective dealer support and product performance management. Lead initiatives in your territory to foster strong relationships a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$180K - $200K *

Pioneer contact center strategy and operational excellence, driving scalable solutions across women's health and family-building services. Collaborate with leadership to enhance member experience and...

New York, NYRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $200K *

Drive revenue growth and market expansion by leading a regional sales team focused on delivering advanced technology solutions to service providers. Foster talent development and build strategic custo...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$150K - $235K *

Join a team that's shaping the future of Medical Affairs by driving strategic client engagements and enhancing capabilities. This Director-level role balances client delivery and internal growth, focu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$170K - $185K *

Join a dynamic team to define and lead product strategy for Family Building Navigation, enhancing member engagement through innovative digital experiences and personalized support while collaborating...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$139K - $157K *

Transform client partnerships by leading innovative commerce strategies across major retail platforms. Drive growth through integrated marketing, operational excellence, and creative solutions, ensuri...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$136K - $167K *

Elevate your career by leading financial strategy and advisory for loyalty solutions. Collaborate with cross-functional teams to develop compelling business cases and drive client success through stra...

CanadaRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$136K - $167K *

Drive innovative loyalty strategies and customer engagement solutions, leading complex projects and advising senior clients. Leverage deep expertise to enhance customer loyalty and deliver impactful r...

CanadaRemote

Yesterday

  •   8 - 10 years exp.  •   Business Services

$211K - $373K *

Innovate the consumer experience by leading product strategy and execution. Drive a high-performing team to enhance onboarding and insurance purchasing while aligning with cross-functional partners to...

United StatesRemote

1 month ago

  •   11 - 15 years exp.  •   Finance & Insurance

$126K - $150K *

Champion growth strategies for net-new business, driving critical sales across cyber threat intelligence. Influence Fortune 1000 leaders in high-stakes environments while navigating complex sales cycl...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$190K - $240K *

Accelerate progress at strategic partnerships in the NAMER region by identifying, onboarding, and managing key partners. Drive revenue growth through collaboration, enablement, and relationship manage...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Oversee complex Installation Services projects, ensuring timely delivery and alignment with client needs. Collaborate with cross-functional teams to manage budgets, foster client relationships, and me...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$200K - $352K *

Shape the future of marketing compliance by leading automation initiatives, overseeing review processes, and driving collaboration across teams. This hands-on role combines strategic oversight with di...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$160K - $175K *

Lead strategic initiatives to enhance customer success for high-value enterprise accounts, fostering long-lasting partnerships, driving engagement, and optimizing retention while managing a high-perfo...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$140K - $170K *

Transform community engagement through strategic leadership, operational excellence, and cross-functional collaboration. Drive scalable health initiatives, enhance partnerships, and ensure measurable...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$105K - $120K *

Elevate project management excellence by leading a dynamic team, ensuring high-quality execution across flagship accounts, and driving operational efficiency through strategic oversight and collaborat...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $145K *

Drive growth by building strong partnerships with travel agencies, enhancing market share and brand awareness. Collaborate across teams to identify opportunities and execute strategies, making a signi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$175K - $200K *

Lead financial strategy and analysis, partnering with leadership to drive growth. Own dynamic financial models, budgeting, and forecasting while mentoring a high-performing finance team in a fast-pace...

New York, NYRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$229K - $267K *

Optimize consumer acquisition strategies to drive growth and innovation across multiple channels. Lead a high-performing team, manage budgets, and define future goals while ensuring effective executio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Lead and scale our enterprise customer success function, ensuring complex customers achieve rapid value and long-term success through effective onboarding, relationship building, and team mentorship i...

Austin, TXRemote

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$129K - $207K *

Champion growth in our labels business by leading a dynamic team, driving revenue through strategic client partnerships, and identifying new market opportunities to maximize profit and capacity...

Warrenville, ILRemote

1 week ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.