Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$143K - $191K *

Elevate your career by leading the development and execution of innovative total rewards programs that drive talent retention, enhance employee experience, and align with business growth in a dynamic...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$169K - $298K *

Join a team that's driving growth by identifying key opportunities and leading cross-functional initiatives across Marketing, Product, Sales, and Engineering, ensuring teams execute with clarity to ma...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $150K *

Empower operational excellence by leading a multi-territory team to drive franchise performance, profitability, and brand standards while fostering relationships with key franchisees and translating s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$220K - $240K *

Drive operational excellence by overseeing technical services for global Industrial, Logistics, and Defense sectors, ensuring efficiency, process improvement, and workforce development to optimize ass...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$143K - $194K *

Lead the development of scalable customer programs to enhance product testing and insights. Collaborate cross-functionally to integrate customer feedback into decision-making, ensuring a seamless cust...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $173K *

Champion customer engagement by leading comprehensive programs that connect product and go-to-market teams. Drive insights from managed customers to refine products and enhance launch readiness across...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in shaping public sector sales strategy while driving multi-year contracts with law enforcement. This role offers a dynamic opportunity to expand market share and tackle meaningful cha...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$160K - $180K *

Lead the charge in developing and commercializing payer analytics products, driving product strategy and execution within a matrixed environment. Collaborate cross-functionally to translate market ins...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $130K *

Shape the future of logistics by leading process design and optimization initiatives. Collaborate cross-functionally to develop scalable solutions that enhance operational excellence and drive custome...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Technical Services

$173K - $240K *

Redefine how partnerships drive growth by activating channels and enhancing supply relationships. You'll lead initiatives that empower Engine's travel offerings and strengthen distribution through inn...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$146K - $155K *

Lead strategic growth initiatives as you build relationships with clients and partners, direct marketing operations, and influence organizational objectives through collaboration and communication in...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$80K - $90K *

Drive new business growth by developing relationships with enterprise clients, leveraging consultative sales strategies, and delivering tailored solutions to workplace challenges across the Southeaste...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$184K - $307K *

Shape the future of enterprise data architecture by designing scalable, reusable solutions that integrate AI and automation. Lead cross-functional collaboration to transform data capabilities into pro...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $160K *

Drive sales success by cultivating relationships with large enterprise clients, identifying opportunities, and delivering tailored solutions to meet their needs. Achieve sales goals through strategic...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$116K - $155K *

Unlock new sales strategies by identifying Large Enterprise opportunities and fostering strong customer relationships. Drive revenue growth, implement tactical plans, and forecast accurately to exceed...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$113K - $150K *

Engage in innovative customer lifecycle marketing, blending analytic and creative strategies to enhance client outcomes, foster strategic partnerships, and drive measurable growth across diverse indus...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$85K - $145K *

Join our team to develop and implement ITSM strategies, improve service delivery, and align IT with business needs while leading a talented team and ensuring compliance with industry standards...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $151K *

Reimagine customer engagement in the IoT space, driving innovative solutions for small to medium businesses. Leverage your sales expertise to navigate complex negotiations and build lasting relations...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Strategize and drive enterprise account success by building strong C-suite relationships, developing tailored solutions, and coordinating cross-functional teams to enhance customer experiences and unl...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$122K - $178K *

Develop high-impact customer onboarding and experience strategies, driving seamless interactions for enterprise clients. Lead cross-functional teams to innovate processes that enhance satisfaction and...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$161K - $290K *

Shape the future of our consulting practice by developing strategic account plans, building executive relationships, and delivering innovative solutions to enhance customer satisfaction and maximize a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$170K - $215K *

Deliver strategic growth through partnerships, overseeing commercial initiatives and team leadership while collaborating cross-functionally to identify, negotiate, and implement impactful alliances in...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$96K - $154K *

Lead medium to large-scale projects with a focus on quality delivery, risk management, and customer satisfaction, while mentoring junior team members to achieve project success and ensure alignment wi...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$166K - $230K *

Empower a high-performing team while strategizing operational excellence in group travel support. Lead contract management and bookings by fostering continuous improvement and unwavering customer focu...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$121K - $232K *

Lead a dynamic team of Region Managers to drive sales growth and strategic initiatives across the Foodservice Distributor channel. Foster collaboration with stakeholders to achieve annual objectives a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.