Director, Customer Service Jobs in Baltimore, MD

Shape the future of business operations by driving strategic planning and execution at pace. Lead a centralized team to enhance decision-making and resource allocation while fostering an AI-driven cul...

Champion our branch strategy and drive agency performance, leading initiatives to grow success through effective planning, relationship-building, and a focus on measurable goals in the insurance secto...

Lead the charge in optimizing post-enrollment client experiences, ensuring quality and impact through strategic oversight and process enhancement across coaching and fulfillment teams as the organizat...

Shape the future of our global Business Development organization by leading teams to generate qualified pipelines and drive customer acquisition in the US and Europe, while developing talent and optim...

Empower growth by leading a global team to enhance customer relationships, driving net ARR through upselling and renewals. Foster collaboration across functions for optimal client experiences in a dyn...

Lead the charge in maximizing sales performance and customer satisfaction across a regional field sales team, driving growth through strategic initiatives and strong relationship management in veterin...

Lead the charge in defining our market narrative, creating go-to-market strategies, and establishing scalable marketing foundations. Your expertise will drive demand generation and enhance pipeline qu...

Lead the charge in optimizing commercial janitorial operations across multiple locations, ensuring exceptional service quality, financial performance, and team engagement. Drive operational excellence...

Drive the execution of strategic 340B initiatives, optimizing customer experiences and operational efficiencies through collaboration across teams and innovative solutions. Cultivate program reliabili...

Architect a high-impact inside sales organization, driving revenue growth and excellence. Lead a diverse team while optimizing strategies and processes to thrive in a fast-paced fintech landscape...

Lead the charge in workplace excellence, enhancing employee engagement and satisfaction. Develop service strategies, oversee operations, and foster collaboration while managing teams dedicated to exce...

Support high-value project execution as the primary customer-facing leader, ensuring risk management, stakeholder engagement, and operational success across multiple sites for large-scale automation i...

Champion innovative revenue growth by driving new and existing customer relationships within the renewable energy sector, navigating complex sales processes, and ensuring impactful outcomes throughout...

Drive impactful statistical policy at USDOT as you lead data collection and analysis, guiding transportation statistics with a focus on enhancing national transportation system performance...

Transform your career by leading a dynamic sales team focused on innovative AI and data solutions. Drive strategic initiatives, forge partnerships, and empower your team to exceed ambitious sales goal...

Create exceptional customer experiences by leading a high-performing support team. Drive support strategies and KPIs, enhance processes, and optimize technology to deliver top-notch service and elevat...

Build a high-performing team that empowers technical excellence for diverse customer needs, ensuring continuous improvement while managing operations, strategic projects, and performance metrics to dr...

Build and lead a global Professional Services team, driving customer onboarding, optimizing methodologies, and leveraging AI to enhance project delivery across regions and cultures. Play a pivotal rol...

Grow your career with a hands-on marketing leadership role that drives lead generation through strategic content, vendor management, and budget oversight. Collaborate closely with sales to translate i...

Manage and grow a portfolio of National Accounts by delivering tailored entertainment solutions. Engage with clients at all levels, ensuring project success through collaboration and strategic plannin...

Shape the global consulting offer portfolio by leading cross-functional strategies and driving measurable client outcomes through effective governance and innovative service productization. Collaborat...

Innovate digital commerce strategies, driving revenue, performance, and customer experience. Lead cross-functional teams to execute complex initiatives and enhance operational efficiencies while achie...

Transform customer relationships through personalized CRM strategies that elevate lifetime value per install. Lead a team in enhancing customer engagement across all channels and develop new value cre...

Drive public sector marketing strategy, enhancing revenue growth and demand generation across the Americas. Collaborate with sales leadership and global teams, innovating marketing programs while deve...

Drive customer success by enhancing engagement and boosting revenue in the SaaS sector. Support enterprise customers through strategic relationship management while identifying upsell opportunities an...