Director, Customer Experience Jobs in Waltham, MA

Develop a robust Customer Experience function, leading initiatives that enhance customer journeys, improve satisfaction, and drive business performance across multiple teams and touchpoints, fostering...

Shape the future of customer engagement by leading a comprehensive Customer Experience function, enhancing the customer journey across all touchpoints, analyzing insights to inform strategy, and foste...

Drive customer-centric transformation by leading a dedicated Customer Experience function that enhances the entire customer journey through data-driven insights and cross-departmental collaboration...

Shape the future of customer experience operations by building adaptable frameworks that enhance growth and optimize performance across delivery functions. Leverage analytics and cross-functional coll...

Pioneer transformative customer experiences as you lead implementations and drive engagement across our product portfolio, ensuring swift onboarding and ongoing success for clients in a dynamic, hands...

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

Help us shape the employee experience globally by leading internal communications, culture, and talent strategies. Empower a thriving workplace culture while enhancing engagement and organizational ca...

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

Optimize customer experiences by managing service delivery and ensuring effective communication across all stages of engagement. Drive operational excellence while advocating for customer needs and en...

Deliver high-impact strategies and product outcomes for enterprise customers in a vital portfolio, shaping modernization and migration paths, while leading a focused team to address demanding operatio...

Empower client success by leading TPA account management efforts, driving satisfaction, retention, and strategic initiatives to elevate financial performance and operational alignment across teams and...

Drive growth by owning strategic CX accounts and leveraging AI-enabled solutions. Collaborate with stakeholders to enhance customer engagement and retention across diverse channels, while shaping acco...

Lead the development of innovative customer experience strategies that enhance post-sale journeys, drive revenue retention, and foster customer engagement throughout the lifecycle...

Drive the product narrative for a comprehensive identity security platform. Lead marketing initiatives across business units while ensuring cohesive messaging and competitive positioning to enhance ma...

Transform the landscape of product delivery in government, leading a dynamic team of Product and Delivery Managers to enhance public service efficacy through innovative practices and capacity building...

Reimagine customer experience by harnessing AI-driven insights to enhance loyalty and growth. Lead innovative voice of customer programs and collaborate across teams to optimize strategies and deliver...

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

Elevate customer experience by leading strategic retention and loyalty initiatives. Drive measurable impact through data-informed insights and foster a high-performing team, dedicated to enhancing sat...

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...

Join a pivotal role in transforming post-sales customer experience through strategic ownership of high-stakes initiatives. Collaborate across teams, drive performance results, and enhance AI-driven su...

Unlock potential by creating impactful customer marketing strategies to drive retention, expansion, and adoption in a collaborative, data-driven environment that enhances customer engagement and drive...

Oversee the execution of omnichannel marketing strategies and digital customer experiences to enhance engagement, drive impactful education, and facilitate effective launches across the Neuroscience p...

Grow your career with a leadership role in CX Design, overseeing cross-channel support journeys. Drive transformation by managing a team to create cohesive, AI-enabled customer experiences and scalabl...

Empower a high-performing team while strategizing operational excellence in group travel support. Lead contract management and bookings by fostering continuous improvement and unwavering customer focu...