Director, Customer Experience Jobs

Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.

What Does a Director of Customer Experience Do?

A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.

Skills and Qualifications

Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.

Career Paths and Opportunities

Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.

Find Director, Customer Experience Jobs on Ladders

Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.

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$77K - $130K *

Unlock potential by leading innovative SaaS initiatives that enhance customer experiences and drive business growth. Collaborate with cross-functional teams to shape product strategy, leveraging AI to...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$45K - $165K *

Engage as a strategic leader in social and influencer marketing, driving brand presence across channels. Oversee a dynamic team, blending creativity with measurable impact while navigating trends and...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$129K - $205K *

Accelerate progress at a leading healthcare organization by guiding strategic finance initiatives across a $2B revenue geography. Collaborate with senior leaders to drive growth, influence enterprise...

RemoteRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Healthcare

$220K - $351K *

Lead and develop a high-impact Information Security team, driving strategy for Application Security and Security Architecture. Partner across multi-functional teams to ensure robust security practices...

United StatesRemote

1 month ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$95K - $115K *

Lead the charge in managing client projects, ensuring high-quality delivery on time and within budget while fostering excellent customer service and collaboration across teams...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$130K - $200K *

Lead a skilled team of data engineers to design and enhance a robust data platform supporting our home services business, driving innovation and efficiency through modern technologies and AI integrati...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Accelerate growth by leveraging your extensive network to drive new business opportunities. Own the sales cycle from prospecting to closing, while shaping strategies that influence company success and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $104K *

Champion customer success by managing key accounts and driving retention strategies. Collaborate cross-functionally to enhance client satisfaction, ensure platform adoption, and achieve renewal goals...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Elevate data product experiences by defining metrics that drive value for Mural. Collaborate across teams to shape insights, enhance reporting, and ensure data integrity, empowering organizations to m...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Join a dynamic team to evaluate strategic investments and growth opportunities in healthcare. Leverage market insights and financial modeling to shape multi-year business strategies, collaborating acr...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$237K - $275K *

Join a team that's redefining client partnerships by owning strategic accounts, driving revenue growth, and ensuring client satisfaction through integrated solutions and executive relationships across...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Media

$158K - $213K *

Oversee day-to-day accounting and treasury operations, ensuring accuracy and compliance. Lead month-end close processes, refine internal controls, and develop a high-performing team while integrating...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Finance & Insurance

$144K - $189K *

Drive impactful co-marketing initiatives with channel partners across the Americas, enhancing partner-sourced pipeline while ensuring alignment with sales strategies and clear ROI standards. Collabora...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team to own product design and user experience for an enterprise healthcare platform, creating intuitive interfaces that simplify complex workflows while collaborating closely with prod...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $170K *

Lead the charge in shaping portfolio-level product strategy for P&C insurance technology. Collaborate across multiple product lines to drive data-driven investment decisions and enhance overall portfo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $140K *

Empower provider accounts post-launch by driving growth through strategic engagement, tailored training, and effective collaboration with internal teams. Cultivate relationships across diverse healthc...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Drive customer success by leading a team of managers to enhance client experiences, ensuring value delivery and operational excellence in multifamily property management. Collaborate cross-functionall...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$96K - $126K *

Optimize category management strategies to drive growth through data analysis, collaboration, and actionable insights. Leverage communication skills to influence cross-functional teams and enhance bus...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$75K - $105K *

Collaborate with clients to enhance their social media strategies using healthcare insights, data-driven execution, and creative content development for multi-channel success. This role demands a proa...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$168K - $285K *

Drive strategic partnerships by shaping and executing initiatives that align with AI and business priorities. Collaborate across teams to develop relationships and deliver measurable outcomes that enh...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $284K *

Optimize team performance by leading agile practices, fostering collaboration, and driving continuous improvement initiatives. Support stakeholders in product backlog management while ensuring effecti...

Arizona, USRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$85K - $130K *

Drive team performance and enhance customer experience by overseeing policy administration and contact center operations. Collaborate on goals, manage staffing, and ensure compliance with regulations...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $230K *

Champion a transformative member software experience, guiding strategy and design across the care journey. Leverage data and user insights to drive impactful solutions in a complex healthcare landscap...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$112K - $223K *

Lead global pharmacovigilance initiatives, ensuring compliance and operational excellence while guiding teams through complex safety reporting challenges across diverse therapeutic areas and trial pha...

RemoteRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$127K - $216K *

Drive your career by leading actuarial pricing and analysis. Oversee a team to ensure sound risk assessment and financial goals. Collaborate across departments to enhance processes and support strateg...

Virginia, USRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Experience do?question toggle

    A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.

  • What qualifications are common for Director, Customer Experience jobs?question toggle

    Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.

  • Where do Directors of Customer Experience work?question toggle

    These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.

  • What is the typical salary for a Director of Customer Experience?question toggle

    Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.

  • What roles can follow a Director of Customer Experience position?question toggle

    Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.