Director, Customer Experience Jobs

Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.

What Does a Director of Customer Experience Do?

A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.

Skills and Qualifications

Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.

Career Paths and Opportunities

Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.

Find Director, Customer Experience Jobs on Ladders

Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.

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$95K - $125K *

Lead the charge in optimizing customer operations by enhancing systems, processes, and strategies. Drive initiatives that improve customer experience and retention while managing a dedicated team to a...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$156K - $215K *

Drive data quality and integrity initiatives by leading cross-functional teams to enhance provider data management practices, ensuring compliance and operational excellence across the organization...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Reimagine banking operations by managing product roadmaps for Time Deposits and related applications. Collaborate with cross-functional teams to enhance customer experiences while ensuring compliance...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$126K - $176K *

Contribute to project success by managing costs, overseeing bids, and fostering strong client relationships. Engage with diverse teams to ensure transparency and effective communication throughout the...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $176K *

Unlock potential by joining a dynamic team that fosters collaboration and growth. Engage in cost management, support project success, and build lasting relationships while advancing your career in a v...

Birmingham, ALRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$126K - $160K *

Lead cost management efforts for diverse pharmaceutical projects, ensuring clear communication and robust documentation while nurturing trusted relationships with clients and teams for successful proj...

Richmond, VARemote

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead national growth by developing new business in automotive remarketing services. Leverage existing relationships, close high-value opportunities, and drive revenue through strategic sales efforts t...

Dallas, TXRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $170K *

Lead the charge in crafting innovative digital experiences, guiding design from initial client engagement to final launch. Collaborate with teams to ensure strategic alignment and deliver content-driv...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $237K *

Lead the charge in optimizing Utilization Management operations, driving project success, enhancing clinical collaboration, and ensuring compliance with regulatory standards to improve member outcomes...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Champion client success by leading complex implementations, managing risks, and ensuring operational readiness. Collaborate with executive stakeholders to deliver projects on time while maintaining hi...

RemoteRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $180K *

Lead the charge in managing strategic client accounts, ensuring satisfaction and growth. Collaborate with teams to drive financial performance and deliver excellence while building trusted relationshi...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$327K - $408K *

Lead the charge in shaping long-term marketing strategies and partnerships, overseeing a dynamic team to drive growth and enhance market positioning through innovative co-marketing initiatives and cro...

United StatesRemote

6 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$250K - $300K *

Join a team that's shaping the future of global Oracle consulting services. Lead a $300M+ organization, driving strategy, operational excellence, and innovative delivery models across diverse geograph...

Plano, TXRemote

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$80K - $121K *

Champion training initiatives to empower customers in maximizing value from our platform. Drive measurable success through innovative, scalable educational programs, enhancing knowledge across diverse...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $270K *

Drive the future of AI-powered dental care by building a revenue-driven marketing engine that shapes growth and positions the organization as a category leader across multiple market segments...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$124K - $223K *

Shape the future of pricing strategy by leading a dynamic team to optimize profitability and drive strategic decisions across SaaS and services. Collaborate with executives to enhance customer value a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Lead and develop a team of Customer Success Managers, driving portfolio retention and growth while ensuring high client satisfaction across various sectors. Collaborate with sales and operations to es...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$180K - $220K *

Join a team that's shaping performance marketing across a $1B+ portfolio. You'll lead the strategy, manage a talented team, and drive growth through innovative paid media efforts that enhance efficien...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$180K - $220K *

Lead and innovate performance marketing strategies across a vast brand portfolio. Drive measurable outcomes, build high-performing teams, and collaborate with cross-functional leaders to optimize paid...

CanadaRemote

4 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$215K - $239K *

Create transformative customer experiences and drive revenue growth across North America by leading market solutions teams, coaching talent, and navigating organizational change with clarity and effec...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$171K - $273K *

Lead transformative customer success strategies, align Salesforce capabilities with client objectives, and elevate enterprise accounts through strategic risk management and deep executive partnerships...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Join a team that's focused on ensuring a compliant contracting experience for public-sector clients. Lead the contract lifecycle, from negotiation to compliance monitoring, while collaborating across...

Lewisburg, TNRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$156K - $290K *

Transform strategic direction by partnering with leadership to drive growth, evaluate opportunities, and translate insights into actionable initiatives that enhance customer value and ensure sustainab...

Georgia, USRemote

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Drive the development and execution of a robust product metrics program, leveraging statistical methods to inform product decisions and enhance business outcomes while fostering data-driven insights a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Join a team that's shaping global regulatory strategy for rare disease therapies. In this pivotal role, you'll lead submissions and agency interactions across the US, EU, UK, and Japan, driving execut...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Experience do?question toggle

    A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.

  • What qualifications are common for Director, Customer Experience jobs?question toggle

    Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.

  • Where do Directors of Customer Experience work?question toggle

    These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.

  • What is the typical salary for a Director of Customer Experience?question toggle

    Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.

  • What roles can follow a Director of Customer Experience position?question toggle

    Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.