Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Drive customer success for strategic healthcare clients by building relationships, optimizing product adoption, and ensuring satisfaction. Utilize insights to enhance client outcomes and collaborate a...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $111K *

Lead the charge in driving successful mortgage-focused projects by coordinating cross-functional teams, applying Agile methodologies, and ensuring alignment with business objectives to promote operati...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$184K - $253K *

Lead transformative digital experiences by integrating customer journeys across channels, optimizing website performance, and managing strategic partnerships to drive acquisition and engagement...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Consumer Technology

$210K - $240K *

Transform technical program management by building and leading a high-impact team. Oversee complex, cross-functional initiatives, establish scalable practices, and ensure program launch readiness to d...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$190K - $215K *

Join a team that's shaping the future of healthcare by leading the development of technical program management practices, driving cross-functional initiatives, and empowering a talented TPM team to en...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Join a team that leads global technical support operations, driving high-quality customer experiences. Balance strategic oversight with hands-on management, utilizing data and technology to enhance ef...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$190K - $220K *

Optimize client data strategies by leading automation and reporting initiatives. Be the analytical consultant ensuring accurate metrics and solid data foundations, while interacting directly with clie...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$170K - $285K *

Advance client partnerships by leading strategic account growth and developing tailored supply chain solutions. Collaborate with cross-functional teams to drive operational improvements and enhance cl...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Drive your career with a hands-on director role focusing on growth strategy and monetization. Collaborate with cross-functional teams to elevate metrics, engage users, and implement data-driven decisi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $150K *

Champion the growth of a key subscription business through strategic leadership, cross-functional collaboration, and a strong customer focus to elevate acquisition, retention, and lifetime value while...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$289K - $398K *

Lead the charge in maximizing enterprise relationships within a global energy account, overseeing strategy execution, fostering C-suite connections, and driving significant revenue growth through cons...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$117K - $189K *

Pioneer global Orexin development programs by driving project management efforts. Partner with the Global Team Leader to oversee cross-functional teams, manage critical activities, and ensure project...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$148K - $204K *

Join a team that's driving quality compliance in clinical development. As a strategic leader, you'll oversee QMS effectiveness, risk management, and compliance initiatives, while partnering with stake...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$141K - $283K *

Drive the innovation strategy for community pharmacy solutions, leading a high-velocity team to prioritize and transform market needs into actionable product developments. Ensure digital marketing ali...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Define and drive identity risk strategy, working closely across multiple teams to optimize security posture and scoring models for enterprise applications. Collaborate with stakeholders to ensure alig...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Transform the Solutions Engineering team by leading, mentoring, and driving technical excellence. Partner with Sales to develop strategies, ensure customer success, and enhance engagement through inno...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Innovate sustainable growth strategies as you lead customer acquisition and conversion efforts across diverse channels. Collaborate with teams to optimize performance and drive revenue, balancing long...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$225K - $300K *

Shape the future of FinTech by leading strategic initiatives in Payments, FX, and Liquidity. Collaborate across teams to enhance product capabilities while prioritizing customer needs, risk management...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $200K *

Create a transformative synthetic intelligence portfolio, driving strategy, development, and market success. Lead product lifecycle and cross-functional initiatives to harness innovative methodologies...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in transforming employee support services through strategic oversight, operational excellence, and high-performing team development. Collaborate cross-functionally to deliver outstandi...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$154K - $265K *

Champion operational excellence by driving strategic initiatives and cross-functional alignment, supporting leadership to enhance decision-making and execution. Influence product marketing strategies...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $130K *

Shape the future by leading digital product strategy, aligning business goals, and developing engaging solutions through cross-functional collaboration and agile methodologies...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$136K - $252K *

Lead the transformation of our digital experience platform, shaping user interactions through innovative design, AI, and automation. Collaborate with cross-functional teams to enhance customer product...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $230K *

Partner with us to drive product strategy and innovation in mobility, leading a dynamic team across autonomous tech, software, and data analytics, while ensuring customer-first development and excepti...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Transportation

$175K - $225K *

Lead national strategies to engage large healthcare systems, fostering executive relationships that drive adoption of innovative solutions. Oversee complex sales cycles, expanding contracts and foster...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.