Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$143K - $286K *

Drive innovative HR strategies that align with business goals, enhancing organizational effectiveness through expert guidance and data-driven decision making while fostering a culture of integrity, ac...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$190K - $250K *

Join a team that drives innovative engineering solutions for clinical trials. Lead a talented organization, reshape technology strategy, and enhance operational efficiency while delivering impactful A...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$136K - $227K *

Join a team that's revolutionizing digital commerce by optimizing search experiences, enhancing product discoverability, and driving measurable improvements through data-driven insights and cross-func...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $120K *

Own and optimize the Gainsight platform to enhance customer experience through health scoring, playbooks, and actionable insights, collaborating across teams to ensure data-driven customer engagement...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$141K - $198K *

Champion growth by leading a high-performing sales team focused on K-12 education, driving revenue and pipeline targets while engaging with key stakeholders and ensuring alignment with customer needs...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $200K *

Lead the charge in developing strategic partnerships that drive service growth and maximize revenue. Cultivate enduring relationships with city and agency leaders while navigating complex contract neg...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$117K - $160K *

Lead the charge in enterprise growth and institutional partnerships within North America Higher Education, developing strategic engagement initiatives that enhance market presence and drive revenue ac...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Drive product strategy for financial management solutions, leveraging AI to transform processes and elevate outcomes. Lead a dynamic team to redefine accountability and deliver comprehensive value to...

US-AnywhereRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$190K - $250K *

Drive curriculum strategy to shape future skills in response to emerging tech trends. Collaborate cross-functionally to create innovative learning experiences that align with current market demands an...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$127K - $213K *

Unlock potential by leading innovative compensation strategies that attract and retain talent while ensuring alignment with business objectives and compliance in a dynamic, public company environment...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$112K - $236K *

Lead the enterprise strategy for content operations, enhancing scalability, compliance, and user experience. Drive continuous improvement, governance, and team leadership while ensuring alignment acro...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$118K - $190K *

Join a team that's transforming customer support by driving AI-native operations and enhancing agent readiness. Lead cross-functional teams to elevate quality and coaching while aligning strategic goa...

US-AnywhereRemote

4 days ago

  •   11 - 15 years exp.  •   Business Services

$90K - $130K *

Drive growth and foster relationships with complex, multi-location enterprise accounts. Lead cross-functional initiatives, execute QBRs, and create strategic frameworks that ensure high-value customer...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$131K - $187K *

Join a dynamic team to lead global payroll operations, ensuring timely, compliant, and accurate processing across 18 countries while fostering collaboration and innovation to enhance employee experien...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$208K - $312K *

Drive the evolution of our partner technology ecosystem, enhancing partner experiences to accelerate revenue growth. You will define product vision, optimize workflows, and integrate systems, ensuring...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$128K - $173K *

Explore a key role in shaping user onboarding and activation that drives success for new customers in the first 120 days. Collaborate cross-functionally to create impactful experiences across various...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$420K *

Join a team that's driving product growth by leading an agile sales force focused on mid-market and enterprise clients. Collaborate cross-functionally to deliver impactful solutions and exceed ambitio...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$420K *

Elevate your career by leading a high-performance sales team to drive product growth. Collaborate across functions and refine GTM strategies while maintaining strong client relationships in a dynamic...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$420K *

Transform the sales landscape by leading a high-performing team focused on accelerating product growth. Collaborate cross-functionally to optimize strategies and ensure successful execution in a fast...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$420K *

Lead and empower a dynamic sales team to drive growth in Mid-Market and Enterprise sectors. Collaborate cross-functionally to optimize strategies and champion an inclusive culture as you achieve quart...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$420K *

Accelerate your career by leading a dynamic sales team focused on innovative product growth. Drive impactful strategies while cultivating relationships and achieving quarterly targets in a collaborati...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$420K *

Lead the charge in expanding our enterprise sales team, empowering innovative technology solutions. Drive performance metrics, develop talent, and foster a high-performing culture, all while championi...

US-AnywhereRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Transportation

$420K *

Champion the growth of a new product by leading a team of account executives, refining go-to-market strategies, and fostering collaboration across departments to drive sales success in mid-market and...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Transportation

$165K - $199K *

Innovate the support operating model by leveraging automation and agentic AI to transform customer issue resolution, enhancing efficiency and scalability without proportional headcount growth...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $190K *

Transform product strategy and team performance within the logistics domain. Drive product outcomes, define roadmaps, and ensure alignment across engineering and sales, fostering innovation in SaaS lo...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.