Director, Customer Experience Jobs in Chicago, IL

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

Lead the Corporate Customer Success team to enhance adoption, retention, and strategic initiatives. Drive measurable outcomes and cultivate long-term partnerships, collaborating across departments to...

Partner with us to lead and scale strategic partnerships in the Travel & TMC sector. Drive high-value deals, manage executive relationships, and build a high-performing team while shaping a crucial bu...

Elevate customer success operations by building a dynamic team and optimizing workflows. Leverage analytics to drive insights, design training programs, and ensure seamless collaboration across functi...

Unlock growth by leading client experience initiatives, driving multi-unit sales strategies, and coaching teams across locations. Focus on developing consultative sales skills to enhance client intera...

Lead the charge in transforming customer experience data into actionable insights by developing a robust measurement framework and collaborating across teams to enhance customer health and satisfactio...

Empower a dynamic sales team by defining strategies, coaching talent, and fostering a partnership with Customer Experience. Drive sales growth in the Mid-Market segment and create lasting impacts on c...

Lead client relationships by strategically guiding campaigns, ensuring profitability, and collaborating with teams to deliver innovative marketing solutions. Drive performance through effective commun...

Join a team that's redefining product testing through innovative research solutions. Help deepen client relationships while ensuring exceptional customer experiences and driving growth, all within a f...

Reimagine customer experience by harnessing AI-driven insights to enhance loyalty and growth. Lead innovative voice of customer programs and collaborate across teams to optimize strategies and deliver...

Champion the ecommerce journey for exhibitors, leading product strategy, execution, and analytics to enhance user experiences and drive measurable outcomes in an agile, cross-functional environment...

Join a team that drives strategic project success and development. As a key leader, you’ll oversee a talented project management team, ensuring effective delivery, fostering growth, and enhancing prog...

Join a team that's transforming digital experiences and AI strategies, leading cross-functional initiatives to enhance engagement, optimize customer journeys, and drive measurable business impact in a...

Optimize the employee lifecycle by leading a global team focused on enhancing People Operations and experience while ensuring compliance and data integrity across regions, driving a cohesive and effec...

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

Elevate customer experience by leading strategic retention and loyalty initiatives. Drive measurable impact through data-informed insights and foster a high-performing team, dedicated to enhancing sat...

Create a proactive customer experience engine by building processes, tools, and insights. Lead cross-functional initiatives, synthesize customer feedback, and manage operational teams to enhance custo...

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

Join a team that's dedicated to enhancing employee experience through strategic program management. You'll own performance cycles, engagement initiatives, and transformation efforts that shape organiz...

Drive collaboration across Customer Success, Support, and Professional Services to unify priorities and enhance customer experience through effective management of CSAT and NPS programs and logistical...

Lead the charge in client communications and project management for technical initiatives, ensuring operational alignment and strategic solutions that enhance success and deliver value across multiple...

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...