Director, Customer Experience Jobs in Charlotte, NC

Lead product strategy and execution for a dynamic Hardware Product Management team, focused on Drive-Thru solutions. Drive portfolio performance, innovation, and market success while managing cross-fu...

Collaborate with management to optimize billing operations, enhance service quality, and achieve financial targets through team leadership, process improvement, and effective communication across depa...

Unlock potential by fostering growth through recruitment, mentorship, and development. Lead a dynamic team to enhance the agent journey, focusing on engagement, retention, and success in the real esta...

Lead the charge in shaping PMO strategies and frameworks, ensuring effective portfolio governance and risk management. Collaborate with cross-functional teams to enhance delivery, drive execution, and...

Strategize pricing initiatives to elevate profitability and market positioning through leadership, cross-department collaboration, and continuous improvement, while managing a dedicated team to ensure...

Provide the strategic vision and direction for a new CI/CD product designed for software agents, ensuring rapid iteration and user adoption while collaborating with cross-functional teams to deliver a...

Lead transformative operational excellence initiatives by optimizing processes, fostering cross-functional collaboration, and driving a data-driven decision-making culture to enhance efficiency and cu...

Join our team to architect and lead end-to-end lifecycle marketing strategies that drive adoption, renewal, and expansion across our customer base, directly impacting revenue growth and enhancing cust...

Explore impactful product design and elevate user experiences. Lead end-to-end design on mobile/web, shape systems for AI-accelerated teams, and optimize critical funnels while collaborating closely w...

Optimize InVue's IT strategy and governance, ensuring secure, efficient internal systems. Lead cross-functional alignment with ERP and CRM platforms to drive business growth and operational excellence...

Contribute to strategic initiatives by leading complex programs, managing cross-functional teams, and ensuring alignment between stakeholders to achieve business goals through effective communication...

Lead a dynamic team in driving strategic medical affairs initiatives, ensuring effective engagement with key health system stakeholders and the execution of high-quality clinical strategies aligned wi...

Champion customer retention by owning the lifecycle strategy for a DTC subscription business. Drive growth through data analysis and lifecycle marketing while leading a high-performing team and collab...

Lead the charge in healthcare engineering management by guiding a skilled team across the U.S. and India. Utilize your extensive healthcare domain expertise to ensure project execution aligns with U.S...

Accelerate patient care by leading case management practices across multiple facilities, ensuring compliance with standards and developing impactful quality programs. Collaborate with team members to...

Oversee the end-to-end Medicare Advantage product experience, driving member engagement and care delivery. Collaborate with cross-functional teams to create scalable solutions that meet unique Medicar...

Unlock your potential as you create engaging content experiences that simplify healthcare and financial benefits for members. Collaborate across teams to drive behavioral change and help members achie...

Empower marketing innovation by leading a dynamic team to craft compelling narratives and strategies that connect with enterprise clients and drive measurable growth in the autism care technology spac...

Shape the future of oncology marketing by leading strategy and execution across US & Canada. Drive growth through innovative campaigns and enhance customer engagement by collaborating with cross-funct...

Unlock your potential by driving new business in a lucrative territory. Engage deeply with channel partners and IT stakeholders, leveraging proven solutions for enterprise communications. Own the sale...

Join a team that's shaping consumer communication strategies and storytelling to enhance public understanding of financial concepts. Leverage your creative skills to build trust and relationships with...

Transform customer engagement by crafting tailored technical solutions, guiding prospects through evaluations while collaborating with cross-functional teams to enhance sales effectiveness and fuel gr...

Champion the development of a customer knowledge program, enhancing content accuracy and self-service effectiveness while driving KCS maturity and adoption in a dynamic support environment...

Champion customer success by leading a transformative knowledge program, ensuring quality content and self-service capabilities for optimal support. Collaborate with teams to enhance practices, drive...

Elevate our marketing impact by leading integrated campaigns that resonate. Collaborate cross-functionally to drive brand awareness and engagement, managing projects from concept to optimization while...