Director, Customer Experience Jobs in Charlotte, NC

Join a dynamic team to drive operational excellence across Business Units, ensuring accurate forecasting, insightful reporting, and effective execution. Collaborate closely with GMs to enhance perform...

Optimize product strategy and drive innovation for GRC capabilities, enhancing enterprise customer experiences. Lead and mentor a high-performing team while collaborating across departments to achieve...

Join a team that's reshaping marketing planning and operations. As a key leader, you will drive strategic alignment, enhance budget management, and streamline cross-functional workflows. Influence ini...

Champion customer engagement and retention by leading AI-driven initiatives. Align cross-functional teams to deliver measurable value, fostering a culture of mentorship and innovation in product manag...

Lead a design team to create exceptional user experiences, ensuring visual consistency and alignment with business objectives while driving innovation and mentorship within a dynamic high-growth start...

Pioneer excellence in guest service management, enhancing satisfaction and driving financial performance across multiple departments while ensuring compliance and inspiring repeat visits...

Transform client success by leading implementation and education across multiple financial product lines, ensuring high-quality outcomes and a self-sufficient client base through strategic oversight a...

Lead the charge in managing a dynamic team of program managers, ensuring high-level client retention, quality service delivery, and strategic expansion efforts to optimize client relationships and dri...

Lead the charge in driving growth marketing strategies across segments, crafting integrated campaigns and events. Ensure alignment with business goals while managing a talented multidisciplinary team...

Optimize educational frameworks by leading customer training initiatives, creating engaging certifications, and directly crafting content that enhances learning and compliance in a collaborative envir...

Oversee cross-functional programs and security metrics for risk coordination, ensuring clarity and prioritization of security initiatives within the Financial Services and Data unit. Engage with leade...

Champion innovative product strategies and lead BRS initiatives, collaborating with cross-functional teams to enhance bankruptcy risk solutions. Drive market adoption and deliver data-driven insights...

Shape customer experience strategies across diverse functions to drive operational excellence, enhance service delivery, and boost revenue while leading a high-performing team to achieve outstanding c...

Pioneer a transformative Lifecycle marketing strategy to enhance customer engagement and conversion at all stages. Drive growth using data-driven insights and AI to create personalized experiences whi...

Lead the charge in enterprise sales within the Life, Annuities & Health sector, driving growth through strategic customer relationships and complex software sales. Own the full sales cycle from prospe...

Champion clinician engagement to enhance relationships, trust, and data quality. Oversee strategic partnerships and drive insights from clinician perspectives to shape organization-wide initiatives an...

Engage with a talented team to enhance customer success strategies, driving retention and growth in a dynamic environment. Shape customer relationships and lead initiatives that maximize value through...

Lead the charge in redefining Total Rewards strategy, enhancing compensation, equity, and benefits to attract and retain top talent while anticipating workforce shifts driven by AI and market trends...

Shape the future of customer engagement by defining strategic themes and insights for executive councils, fostering meaningful dialogues, and partnering with leaders across marketing and product teams...

Lead enterprise Identity Security, modernizing access operations and governance while ensuring compliance across diverse platforms to mitigate identity risks and enhance security capabilities...

Unlock potential by leading product strategy for data collection solutions, driving innovation and measurable impact through cross-functional collaboration. Shape and execute a roadmap to transform cu...

Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...

Shape the future of Shared Services by leading program development and stakeholder engagement across global networks, ensuring operational excellence and alignment with business objectives...

Lead the charge in defining and executing enterprise data strategy, unifying diverse data layers to support AI-driven product features and governance, while driving collaboration across teams to enhan...

Lead the charge in enhancing outsourced Member Experience operations while developing senior leaders and streamlining workflows. Collaborate across teams to drive accountability, improve care quality...