Director, Customer Experience Jobs in Boston, MA

Drive growth and foster relationships with complex, multi-location enterprise accounts. Lead cross-functional initiatives, execute QBRs, and create strategic frameworks that ensure high-value customer...

Lead the charge in expanding our enterprise sales team, empowering innovative technology solutions. Drive performance metrics, develop talent, and foster a high-performing culture, all while championi...

Join a team that's shaping global compliance through innovative strategies. This leadership role involves driving regulatory initiatives, advising on compliance risks, and influencing key business pri...

Innovate the support operating model by leveraging automation and agentic AI to transform customer issue resolution, enhancing efficiency and scalability without proportional headcount growth...

Join a team that's committed to fostering a vibrant workplace culture while developing and executing HR strategies that enhance team performance and engagement in a diverse retirement community...

Transform product strategy and team performance within the logistics domain. Drive product outcomes, define roadmaps, and ensure alignment across engineering and sales, fostering innovation in SaaS lo...

Unlock potential by driving data-led decision-making across digital and omnichannel customer engagement strategies, shaping CX analytics frameworks and collaborating with multiple stakeholders to enha...

Engage with global MSPs and GSIs to drive revenue growth through strategic relationships, leveraging deep industry knowledge and collaboration with cross-functional teams to deliver compelling Nexthin...

Transform global MSP and GSI partnerships by driving revenue growth, developing relationships, and executing strategic business plans. Elevate Nexthink's market presence while collaborating with cross...

Elevate customer success by leveraging research expertise to drive platform adoption, mitigate churn, and foster impactful relationships. Collaborate with teams to enhance customer value and lead a de...

Lead strategic client relationships to drive retention and expansion, enhancing enterprise resilience. Collaborate across teams to align goals and create long-term value, ensuring successful outcomes...

Join a team that's transforming airport operations through technology integration. Oversee strategic partnerships, drive revenue growth, and ensure compliance while enhancing multimodal mobility hubs...

Shape strategic relationships with key clients, develop multi-year account strategies, and lead cross-functional teams to enhance customer engagement and drive business outcomes across diverse healthc...

Lead the charge in driving global pricing strategies and commercial excellence as you influence deal strategies and guide complex decisions in a fast-paced, collaborative environment, shaping the futu...

Elevate user experiences as a hands-on UX design leader, guiding a team through complex workflows and interaction models while driving design quality and fostering collaboration with product and engin...

Champion the Deal Desk function to streamline quote-to-closure processes. Influence cross-functional teams, structure complex deals, and enhance workflows while ensuring a high-quality customer experi...

Drive the implementation and management of dynamic Professional Services teams, ensuring exceptional delivery and client satisfaction while championing innovation and operational excellence across cro...

Champion innovative growth strategies within the pharmacy space while analyzing trends and leveraging insights to inform decisions. Collaborate across functions to support strategic advancements and d...

Pioneer innovative commercial learning strategies globally to enhance talent development and customer engagement. Lead high-impact initiatives, bridging strategy and execution, while mentoring teams t...

Lead and drive growth in the US educational market. Own revenue performance, manage a high-performing sales team, and execute customer acquisition strategies for pipeline development and deal closure...

Lead the transformation of clinical quality at a strategic level, ensuring accountability for program integrity, safety, and analytics, while guiding cross-functional teams towards improving healthcar...

Unlock your potential as a leader in risk management, guiding a team to combat fraud across a global portfolio while developing a comprehensive strategy for enhanced security and resilience in our pre...

Optimize U.S. Customer Service operations by leading teams, enhancing service delivery, and ensuring alignment with business goals. Drive operational excellence and foster partnerships to elevate cust...

Drive strategic leadership in Patient Services, enhancing operational excellence and client partnerships while fostering a high-performing culture focused on patient care, accessibility, and program o...

Transform the digital client experience by aligning strategies and initiatives across platforms to enhance client engagement and drive measurable outcomes in Asset Servicing...