Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $95K *

Join a dynamic team to enhance product quality by leading compliance, validations, and continuous improvement initiatives. Collaborate across functions to drive sustainable solutions and mentor junior...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $200K *

Elevate your career by designing and developing test fixtures and mechanisms. Collaborate with multidisciplinary teams to enhance system performance while managing project timelines and deliverables i...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$77K - $106K *

Empower innovation by applying material science principles in aerospace engineering. Collaborate with senior engineers to solve technical challenges, gain hands-on experience, and contribute to projec...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$77K - $106K *

Design innovative solutions as a Material Science Engineer I, collaborating with senior engineers to tackle routine technical challenges in aerospace. Gain hands-on experience in material sciences whi...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform manufacturing processes by providing hands-on metallurgical support, analyzing materials, and collaborating with engineering and quality teams to ensure optimization and safety in turbine ge...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Advance your career by managing diverse civil engineering projects. Leverage your expertise in transportation design, work collaboratively with teams, and enjoy valuable experience developing innovati...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Join a dynamic team as a Civil Engineer, managing diverse projects in Alaska's Transportation Sector. Contribute to innovative design solutions while growing your career in a collaborative environment...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Optimize diverse civil engineering projects across Alaska. Collaborate with clients and multidisciplinary teams, fostering innovative solutions in transportation and site development while managing mu...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Grow your career as a Civil Engineer managing impactful projects across Alaska. Enjoy hands-on design responsibilities while collaborating with teams in a dynamic environment to deliver innovative sol...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Join a team that's redefining civil engineering by managing diverse projects across Alaska. This hands-on role is perfect for a motivated engineer eager to gain experience in transportation design whi...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Transform the future of engineering by designing HVAC, plumbing, and electrical systems for diverse projects. Collaborate with clients and teams from initial field visits to successful construction co...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Collaborate with clients and project teams to design and develop HVAC, plumbing, and electrical systems for diverse commercial and institutional projects, ensuring successful project completion from i...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Drive geotechnical engineering projects by conducting investigations, designing foundations, and providing construction support for diverse infrastructure facilities. Collaborate with teams to ensure...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Lead the charge in geotechnical engineering for diverse infrastructure projects, conducting investigations, designs, and fieldwork. Collaborate with teams to ensure quality and compliance while mentor...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's shaping the future of infrastructure through innovative geotechnical engineering. Collaborate on diverse projects, lead investigations, and develop designs while mentoring junior en...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a team that's shaping the future of power generation through innovative geotechnical engineering. Engage in diverse projects, from foundations to landfills, while collaborating with experts and c...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $102K *

Join a team that's shaping the future of geotechnical engineering in power generation. Lead diverse projects, conduct fieldwork, and collaborate with professionals to deliver innovative solutions acro...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Engage in hands-on engineering support to enhance plant operations, driving continuous improvement initiatives. Collaborate with cross-functional teams to optimize processes, reduce waste, and boost o...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $140K *

Join us to lead daily manufacturing operations in a dynamic environment, ensuring safety and quality in the production of energetic materials. Drive team performance and enhance production capacity wh...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Lead and innovate in civil engineering for electrical substations and transmission lines. Collaborate with teams to develop impactful solutions while overseeing design, permitting, and construction fo...

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$90K - $120K *

Pioneer efficiency in manufacturing by translating designs into high-quality, manufacturable products. Collaborate with cross-functional teams to enhance production processes, develop documentation an...

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$134K - $193K *

Lead the charge in failure analysis for cutting-edge technologies, driving root cause investigations and cross-functional collaboration to enhance product reliability and performance. Your expertise w...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$105K - $125K *

Champion innovative roadway designs by leading multidisciplinary teams, managing projects from inception to completion, and ensuring quality and compliance with industry standards while fostering clie...

Reposted today

  •   Less than 5 years exp.  •   Finance & Insurance

$105K - $150K *

Join a team that's dedicated to innovative roadway design, managing projects from inception to completion. Collaborate with multidisciplinary teams while enhancing your skills in a supportive environm...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $100K *

Grow your career by leading roadway design projects from inception to completion. Collaborate with multidisciplinary teams, ensuring quality and adherence to budget and schedule while enhancing your t...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.