Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$90K - $130K *

Transform aerospace material testing by leading complex qualification and certification projects. Collaborate with cross-functional teams to ensure successful execution of customer test plans while ma...

Today

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Lead the development and launch of a new gas strut product line, optimizing manufacturing processes and collaborating across teams to ensure quality and efficiency in production. Drive technical exper...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to enhancing industrial manufacturing machinery by diagnosing problems, leading rebuild projects, and developing engineering solutions. Collaborate with multi-disciplinary...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $140K *

Transform technical expertise into business growth by driving B2B sales, developing customer relationships, and delivering innovative advanced material solutions. Collaborate with teams to identify ne...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive automation and production-line electrical design and integration efforts. Lead cross-functional teams and mentor junior engineers while ensuring compliance and delivering innovative safety syste...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion the design and development of automated fuel handling systems. Collaborate with cross-functional teams to create 3D models, prototypes, and manufacturing drawings, ensuring efficient fabricat...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Drive the development and support of aerospace investment castings, collaborating with cross-functional teams to ensure robust manufacturing processes and product quality throughout the lifecycle from...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Execute innovative engineering solutions, optimizing processes and controls to enhance product release efficiency while driving cost reductions and quality improvements. Collaborate with teams to deve...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Grow your career with a role at the forefront of aerospace material science, driving innovation and enhancing aircraft performance through the development and optimization of advanced energetic materi...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $135K *

Tackle complex metallurgical challenges by leading failure analysis projects, delivering expert consulting services, and managing laboratory operations for diverse industrial components. Collaborate w...

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$74K - $114K *

Champion innovative materials solutions and quality improvements through failure analysis and collaborative engineering. Join us to enhance product development and address challenges in a dynamic engi...

Reposted 5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $125K *

Take ownership of complex healthcare construction projects, collaborating with clients and contractors to ensure successful design and execution. Leverage your expertise in project management and comp...

Today

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Shape the future of mechanical engineering projects by leveraging your design expertise and project management skills to deliver innovative solutions across various industries, while collaborating wit...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$146K - $222K *

Lead the development of innovative inspection tools and diagnostics for initiation systems. Collaborate with a multidisciplinary team to enhance performance testing and contribute to critical stockpil...

6 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$146K - $222K *

Pioneer the development of complex inspection tools and diagnostics in a collaborative environment, contributing to critical assessments of initiation systems while leading project objectives and tech...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K - $125K *

Champion quality excellence in materials engineering by leading supplier development and performance improvement initiatives for polyurethane foams. Collaborate cross-functionally to ensure robust qua...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $105K *

Contribute to innovative industrial projects by applying your civil engineering expertise in site development, grading, and stormwater design. Collaborate with a multidisciplinary team to deliver qual...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $100K *

Drive technical leadership and problem-solving in manufacturing, ensuring effective communication and continuous improvement across operations while maintaining quality standards and customer satisfac...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $100K *

Transform manufacturing processes by providing technical leadership and problem-solving support. Collaborate with teams to enhance communication, drive continuous improvement, and ensure adherence to...

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to driving process improvements and innovation in manufacturing. As a key contributor, you'll enhance product integrity and support technical development initiatives while...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Innovate processes to enhance metallurgical integrity and cost efficiency in investment casting for aerospace components, collaborating with teams to optimize production and maintain customer relation...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's shaping the future of thermal engineering for advanced military and commercial applications. Drive innovative solutions from concept to production, utilizing cutting-edge technologi...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$138K - $256K *

Lead the charge in structural engineering excellence, overseeing complex projects and guiding a talented team. Ensure technical accuracy and promote innovative solutions to enhance competitiveness in...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Oversee complex geotechnical projects, driving innovative solutions while managing budgets and resources. Serve as a technical leader, ensuring high-quality deliverables and supporting business develo...

Today

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Empower communities by leading complex geotechnical projects, driving innovative solutions, and managing resources effectively. Join a dynamic team focused on impactful engineering and strategic growt...

Today

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.