Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$113K - $188K *

Lead forensic investigations by analyzing endpoint data and communications. Collaborate with teams to enhance security operations and document findings, ensuring effective incident response and contin...

Today

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to innovating medical technology by designing and verifying mechanical components for advanced MR systems. Collaborate across functions to deliver reliable solutions that...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$73K - $159K *

Join a team that's transforming product development by driving engineering projects and enhancing processes. You'll collaborate across functions, optimize workflows, and ensure seamless execution whil...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate your career by leading innovative mechanical engineering projects in water and wastewater treatment. Collaborate with diverse teams to ensure quality and efficiency while managing design revie...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$95K - $150K *

Transform the structural engineering landscape by managing comprehensive projects from concept to execution. Collaborate with a multidisciplinary team to deliver innovative design solutions while exce...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Innovate manufacturing processes by leveraging your expertise in additive manufacturing. Collaborate cross-functionally to enhance production readiness, ensure quality, and drive continuous improvemen...

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$105K - $120K *

Elevate your career by designing and improving mechanical systems, collaborating with cross-functional teams to drive innovation and efficiency in a dynamic manufacturing environment...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to delivering exceptional geotechnical engineering projects. Manage multiple projects, coordinate with engineers and crews, and ensure client satisfaction through effectiv...

Today

  •   5 - 7 years exp.  •   Technical Services

$152K - $185K *

Lead innovative mechanical system designs for complex modular power and industrial systems. Provide technical authority and mentorship while driving projects from concept through production, ensuring...

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $150K *

Lead and manage structural projects within a multi-discipline team to deliver innovative solutions in various industries, ensuring client satisfaction while adhering to budget and schedule constraints...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $150K *

Join a team that's transforming complex structures across diverse industries. This role involves leading projects, ensuring client satisfaction, and collaborating with multi-disciplinary teams to deli...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $115K *

Join a collaborative engineering team to plan and execute complex mining projects, ensuring quality and efficiency from design to implementation. Enhance your skills in a supportive environment with o...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Elevate your career by taking on impactful water resources projects focused on flood protection and sustainability. Collaborate with seasoned engineers and gain experience on a diverse portfolio to sh...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $170K *

Engineer innovative mechanical solutions for DOJ/BOP facilities, providing expert analysis and support for HVAC systems. Collaborate with stakeholders to enhance decision-making through technical docu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Empower engineering excellence by leading complex mechanical pipe stress solutions, mentoring talent, and driving innovation in large-scale power generation projects while ensuring quality and client...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $190K *

Support strategic microelectronics through component engineering, advising on part selection, troubleshooting technical issues, and collaborating with various stakeholders to ensure quality and reliab...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Lead the charge in designing innovative civil engineering solutions for diverse projects, ensuring quality and efficiency in a collaborative environment while enhancing your expertise in the Power Del...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Grow your career with a key role managing diverse engineering projects from inception to completion, focusing on design, procurement, and safety while collaborating extensively with operations and mai...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$105K - $135K *

Shape the future of environmental remediation by leading complex projects, providing expert technical guidance, and developing innovative solutions to challenging environmental issues while ensuring c...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Empower your career as you enhance manufacturing efficiency and quality. Collaborate with cross-functional teams to drive continuous improvement through innovative engineering solutions and hands-on p...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $140K *

Advance the future of 3D printing by designing and prototyping innovative mechanisms, collaborating globally, and solving complex engineering challenges to deliver top-tier desktop printers with preci...

Today

  •   Less than 5 years exp.  •   Consumer Technology

$140K - $180K *

Join a team that's redefining defense technology by integrating advanced propulsion systems into next-gen platforms. Collaborate across disciplines to transform concepts into reliable, manufacturable...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Champion innovative mechanical design solutions for industrial machines, driving the development of prototypes and engineering tests to meet customer standards while ensuring timely project delivery a...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead the charge in engineering projects within the metals industry, managing multidisciplinary teams and driving strategic development phases to ensure alignment with safety and quality standards whil...

Mississauga, ONIn-Person

Reposted 4 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$95K - $115K *

Unlock potential by leading materials and processes engineering for spacecraft, ensuring compliance and certification of hardware through expert analysis, testing, and documentation. Collaborate with...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.