Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Engineering and Forensics Engineer
$113K - $188K *
Lead forensic investigations by analyzing endpoint data and communications. Collaborate with teams to enhance security operations and document findings, ensuring effective incident response and contin...
Today
$80K - $95K *
Join a team that's dedicated to innovating medical technology by designing and verifying mechanical components for advanced MR systems. Collaborate across functions to deliver reliable solutions that...
1 week ago
$73K - $159K *
Join a team that's transforming product development by driving engineering projects and enhancing processes. You'll collaborate across functions, optimize workflows, and ensure seamless execution whil...
Reposted 3 weeks ago
$110K - $130K *
Elevate your career by leading innovative mechanical engineering projects in water and wastewater treatment. Collaborate with diverse teams to ensure quality and efficiency while managing design revie...
2 weeks ago
$95K - $150K *
Transform the structural engineering landscape by managing comprehensive projects from concept to execution. Collaborate with a multidisciplinary team to deliver innovative design solutions while exce...
3 weeks ago
Principal Manufacturing Engineer, Additive
$110K - $130K *
Innovate manufacturing processes by leveraging your expertise in additive manufacturing. Collaborate cross-functionally to enhance production readiness, ensure quality, and drive continuous improvemen...
3 days ago
$105K - $120K *
Elevate your career by designing and improving mechanical systems, collaborating with cross-functional teams to drive innovation and efficiency in a dynamic manufacturing environment...
1 week ago
$80K - $95K *
Join a team that's dedicated to delivering exceptional geotechnical engineering projects. Manage multiple projects, coordinate with engineers and crews, and ensure client satisfaction through effectiv...
Today
$152K - $185K *
Lead innovative mechanical system designs for complex modular power and industrial systems. Provide technical authority and mentorship while driving projects from concept through production, ensuring...
1 week ago
$95K - $150K *
Lead and manage structural projects within a multi-discipline team to deliver innovative solutions in various industries, ensuring client satisfaction while adhering to budget and schedule constraints...
3 weeks ago
$95K - $150K *
Join a team that's transforming complex structures across diverse industries. This role involves leading projects, ensuring client satisfaction, and collaborating with multi-disciplinary teams to deli...
3 weeks ago
Project Engineer (Minerals & Metals)
$100K - $115K *
Join a collaborative engineering team to plan and execute complex mining projects, ensuring quality and efficiency from design to implementation. Enhance your skills in a supportive environment with o...
Reposted 2 weeks ago
$88K - $105K *
Elevate your career by taking on impactful water resources projects focused on flood protection and sustainability. Collaborate with seasoned engineers and gain experience on a diverse portfolio to sh...
3 weeks ago
$100K - $170K *
Engineer innovative mechanical solutions for DOJ/BOP facilities, providing expert analysis and support for HVAC systems. Collaborate with stakeholders to enhance decision-making through technical docu...
1 week ago
Registered Mechanical Engineer - Pipe Stress (FLNG)
$95K - $115K *
Empower engineering excellence by leading complex mechanical pipe stress solutions, mentoring talent, and driving innovation in large-scale power generation projects while ensuring quality and client...
2 days ago
$120K - $190K *
Support strategic microelectronics through component engineering, advising on part selection, troubleshooting technical issues, and collaborating with various stakeholders to ensure quality and reliab...
3 weeks ago
$80K - $95K *
Lead the charge in designing innovative civil engineering solutions for diverse projects, ensuring quality and efficiency in a collaborative environment while enhancing your expertise in the Power Del...
3 weeks ago
$80K - $95K *
Grow your career with a key role managing diverse engineering projects from inception to completion, focusing on design, procurement, and safety while collaborating extensively with operations and mai...
Reposted 1 week ago
Principal Environmental Engineer
$105K - $135K *
Shape the future of environmental remediation by leading complex projects, providing expert technical guidance, and developing innovative solutions to challenging environmental issues while ensuring c...
1 week ago
$80K - $95K *
Empower your career as you enhance manufacturing efficiency and quality. Collaborate with cross-functional teams to drive continuous improvement through innovative engineering solutions and hands-on p...
Reposted 5 days ago
$110K - $140K *
Advance the future of 3D printing by designing and prototyping innovative mechanisms, collaborating globally, and solving complex engineering challenges to deliver top-tier desktop printers with preci...
Today
Senior Mechanical Engineer, Propulsion Systems and Integration
$140K - $180K *
Join a team that's redefining defense technology by integrating advanced propulsion systems into next-gen platforms. Collaborate across disciplines to transform concepts into reliable, manufacturable...
1 week ago
$80K - $95K *
Champion innovative mechanical design solutions for industrial machines, driving the development of prototypes and engineering tests to meet customer standards while ensuring timely project delivery a...
3 weeks ago
Project Engineer, Metals Project Development
$100K - $120K *
Lead the charge in engineering projects within the metals industry, managing multidisciplinary teams and driving strategic development phases to ensure alignment with safety and quality standards whil...
Reposted 4 days ago
Materials & Processing Engineer III
$95K - $115K *
Unlock potential by leading materials and processes engineering for spacecraft, ensuring compliance and certification of hardware through expert analysis, testing, and documentation. Collaborate with...
4 days ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.