Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$90K - $110K *

Unlock potential by leading laboratory and pilot plant projects, ensuring quality, safety, and client satisfaction. Manage budgets, coordinate teams, and drive successful outcomes through effective co...

Quebec, QCIn-Person

3 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Unlock your potential as a Principal Engineer or Geologist, leading complex solid waste projects while mentoring a dedicated team. Drive business development and enhance our market presence in the Mid...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Advance your career by leading complex solid waste projects, mentoring professionals, and driving business development in a collaborative environment focused on innovative landfill and environmental s...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join a team that's shaping the future of solid waste management. Lead complex projects, mentor professionals, and drive business development in a collaborative environment focused on innovative landfi...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join our team to lead complex solid waste projects, mentor professionals, and drive business development in a collaborative environment. Engage in technical design, client management, and regulatory c...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Partner with us to lead complex solid waste projects, mentor professionals, and drive business development efforts in a collaborative environment. Engage in landfill design, regulatory compliance, and...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Engage in complex solid waste projects, leading a team while driving business development and technical excellence. Collaborate with industry professionals to enhance landfill design and management pr...

4 days ago

  •   8 - 10 years exp.  •   Business Services

$88K - $124K *

Lead the charge in mechanical hardware development for 4WD/AWD products. Drive the project from proposal through launch, coordinating efforts across engineering and cross-functional teams for successf...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Transform mechanical engineering innovation by designing cutting-edge systems. Drive projects from concept to productization through hands-on collaboration and analysis, ensuring alignment with indust...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform your career by impacting the design and development of cutting-edge semiconductor manufacturing equipment. Collaborate across teams to create robust mechanical solutions that meet essential...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's focused on enhancing Engineering Quality by designing innovative mechanical systems. Lead impactful projects, collaborate cross-functionally, and solve challenging problems in a dyn...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the design and development of advanced mechanical systems, ensuring optimal performance and compliance with industry standards while mentoring junior engineers and collaborating across teams to s...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$86K - $192K *

Join a team that's redefining innovation in mechanical engineering. You'll design and develop advanced mechanical systems, ensuring they meet industry standards while mentoring junior engineers and co...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$86K - $192K *

Analyze and design innovative mechanical and electro-mechanical systems, conducting feasibility studies and testing. Collaborate with multi-disciplinary teams to deliver high-quality solutions that en...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Unlock potential by driving continuous improvement in fermentation and downstream processes. Collaborate with cross-functional teams to enhance efficiency, yield, and reliability while leading optimiz...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive innovative structural engineering solutions for a dynamic LNG project. Leverage 7-10 years of experience to lead design efforts, ensure compliance, and mentor junior engineers while managing mul...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $140K *

Unlock potential by leading propulsion test campaigns and ensuring reliable performance of advanced defense systems. Collaborate on hardware, test infrastructure, and data analysis to drive rapid deve...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $125K *

Optimize product development through cross-functional collaboration, research, and customer insights. Lead roadmap prioritization, define user experiences, and ensure quality outcomes while leveraging...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in delivering innovative civil engineering solutions for water, sewer, and stormwater projects. Collaborate with diverse teams and clients to ensure successful project outcomes across...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$72K - $120K *

Elevate your career by leading R&D initiatives in a dynamic manufacturing environment. Drive product innovation and continuous improvement while collaborating with cross-functional teams to enhance ae...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a dynamic team to conduct structural investigations, analyses, and design repairs. Engage in on-site inspections, ensure code compliance, and prepare detailed reports while collaborating with sen...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $100K *

Join a team that's dedicated to enhancing manufacturing processes and driving operational excellence. Collaborate with cross-functional teams to troubleshoot challenges and implement innovative soluti...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in designing custom test equipment, ensuring client needs are met through innovative engineering solutions from concept to manufacturing, while collaborating with teams to deliver high...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $140K *

Transform the future of aerospace by leading the design and manufacturing of groundbreaking thermal protection systems. Collaborate with cross-functional teams to ensure quality and compliance, optimi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a dynamic team to define and design life sciences manufacturing processes, ensuring compliance and efficiency in facility layouts. Collaborate with multidisciplinary teams to translate complex re...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.