Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$135K - $154K *

Lead the charge in managing and delivering vital Capital Improvement Program projects, enhancing infrastructure across the community. Collaborate with stakeholders to ensure quality and efficiency fro...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Unlock innovative engineering solutions by leading design efforts on gas distribution projects. Collaborate with stakeholders, mentor junior engineers, and drive process improvements in a dynamic, hyb...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Join a team that's dedicated to enhancing facility infrastructure through expert mechanical engineering support, project coordination, and data management, ensuring compliance and operational excellen...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$71K - $105K *

Transform your career by joining a dynamic team focused on biosolids projects. Collaborate with local and regional experts to enhance wastewater processes and drive innovative solutions in environment...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $115K *

Join a team that's dedicated to advancing nuclear engineering solutions. Leverage your expertise in structural analysis to enhance product performance and ensure compliance with industry standards whi...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$101K - $175K *

Champion innovative structural design and analysis for small satellites and payloads. Collaborate cross-functionally to tackle complex engineering challenges, ensuring safety, reliability, and perform...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$71K - $105K *

Unlock potential by supporting biosolids projects through data analysis, process modeling, and innovative solutions. Collaborate with teams to enhance wastewater treatment processes and develop into a...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Optimize processes and enhance performance at a cutting-edge recycling facility. Lead engineering initiatives to improve metal recovery, develop operating strategies, and support plant commissioning w...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Lead the charge in designing and repairing highway bridge projects, ensuring quality and accuracy through all phases. Collaborate with teams, mentor junior staff, and oversee project documentation whi...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$115K - $140K *

Lead the innovation in manufacturing processes for advanced HTS magnet production, ensuring quality and efficiency while collaborating closely with engineering teams to enhance design and manufacturin...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Optimize mechanical engineering processes through effective troubleshooting, continuous improvement, and project management while ensuring maintenance safety and operational efficiency across the orga...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Join a dynamic team to provide engineering support for Auxiliary Machinery Systems, ensuring optimal performance and compliance through testing, troubleshooting, and system assessments in a naval envi...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $102K *

Unlock potential by leading project engineering efforts, ensuring quality and compliance while developing innovative solutions. Collaborate with teams to execute plans, prepare proposals, and communic...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$82K - $136K *

Join a team that's pushing the boundaries of spacecraft design! As a Structures Design Engineer, you'll oversee the development of cutting-edge structures, generate detailed drawings, and drive innova...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead the charge in designing innovative mechanical HVAC systems for diverse industrial projects. Collaborate seamlessly with teams to ensure quality assurance and technical excellence while mentoring...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $105K *

Accelerate progress at the forefront of aerospace manufacturing by driving process improvements, enhancing product quality, and collaborating with cross-functional teams to optimize production efficie...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$93K - $135K *

Shape the future of infrastructure design by collaborating with multidisciplinary teams on large-scale projects. Leverage your expertise to enhance community spaces while mentoring junior engineers an...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $102K *

Join a team that's dedicated to enhancing infrastructure through innovative design. Support large-scale projects in the New York region, collaborating with multi-disciplinary teams to deliver impactfu...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Transform mechanical engineering practices by leading multidisciplinary teams in pipeline and facility projects, ensuring innovative solutions and compliance throughout the project lifecycle...

4 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Optimize product engineering processes by leading a dynamic team, enhancing collaboration across functions, and driving continuous improvement to meet customer needs and organizational goals throughou...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $100K *

Drive project success by leading structural engineering efforts, coordinating multi-disciplinary teams, and ensuring compliance with design standards. Collaborate with clients and stakeholders to enha...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $102K *

Develop innovative geotechnical solutions in collaboration with engineering teams, ensuring project success through analysis, design, and risk evaluation while mentoring staff and enhancing technical...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Develop and deploy AI-driven solutions to enhance operational performance and efficiency across manufacturing and business processes, collaborating with multiple teams to address challenges and optimi...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$121K - $185K *

Unlock potential by driving innovative solutions in mechanical engineering for cutting-edge laser systems. Collaborate on design, testing, and implementation, contributing to groundbreaking projects i...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$121K - $185K *

Elevate your career by joining a dynamic team focused on cutting-edge laser systems and electromechanical engineering. Contribute to innovative projects that push the boundaries of science and technol...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.