Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$83K - $125K *
Innovate mechanical processes to enhance efficiency and safety across facilities. Lead project planning, design, and implementation while ensuring compliance with industry standards and budget constra...
Yesterday
$83K - $125K *
Join a team that's shaping the future of mechanical engineering by developing innovative processes and solutions. Drive efficiency and safety in projects while collaborating with cross-functional team...
Yesterday
$95K - $115K *
Elevate your career by leading a dynamic team in construction materials testing, driving quality and safety across diverse projects while fostering client relationships and team development in a colla...
4 days ago
Lead Build Engineer, Composites
$145K - $175K *
Partner with us to drive the hands-on integration and testing of advanced composite structures. You'll lead the build process from prototypes to production, ensuring quality and efficiency while solvi...
2 weeks ago
$75K - $90K *
Design innovative machinery and systems that enhance safety, productivity, and reliability across forging operations, ensuring project success from ideation to installation and support...
1 month ago
Senior Mechanical Process Engineer
$120K - $140K *
Collaborate with us to lead process engineering projects from inception to construction, supporting clients in the chemical industry. Utilize your expertise in PFDs, P&IDs, and equipment specification...
2 weeks ago
Senior Mechanical Process Engineer
$120K - $140K *
Lead the charge in process engineering, supporting diverse projects from inception to construction. Collaborate with multi-discipline teams to deliver innovative solutions for clients in the chemical...
2 weeks ago
Experienced Mechanical Engineer
$88K - $105K *
Lead the charge in delivering innovative mechanical engineering solutions, collaborating with diverse teams to ensure project success in HVAC and plumbing systems for commercial and institutional faci...
1 week ago
$80K - $95K *
Innovate within a dynamic engineering team to design, develop, and test cutting-edge mechanical systems for aerospace applications, ensuring mission success through rigorous validation and collaborati...
2 days ago
$70K - $105K *
Join a team that's dedicated to delivering high-quality engineering projects from conception to completion, ensuring accuracy and efficiency while managing resources and timelines effectively...
3 weeks ago
$70K - $95K *
Engineer innovative solutions by managing equipment design and project execution, ensuring quality and accuracy from start to finish. Collaborate effectively with teams and customers to meet project o...
3 weeks ago
$95K - $135K *
Drive complex mechanical engineering projects, providing technical leadership and mentoring within a multidisciplinary team, while ensuring high-quality designs meet client expectations and engineerin...
Reposted 1 week ago
Intermediate Civil Engineer (Minerals & Metals)
$105K - $125K *
Accelerate progress at our growing team by delivering innovative Civil engineering solutions, managing project budgets, and leading multidisciplinary teams to ensure timely and cost-effective project...
Yesterday
$95K - $115K *
Unlock potential by leading process improvements and technical support for cold strip mill operations, enhancing material quality and efficiency in high-performance alloy production while collaboratin...
1 week ago
Manager, Piping Design & Engineering
$120K - $145K *
Lead the charge in managing a high-performing piping team, executing complex piping engineering projects, and developing innovative specifications to support the energy transition industries. Make a s...
Reposted 3 weeks ago
$95K - $115K *
Drive successful outcomes by providing technical leadership for construction teams on diverse infrastructure projects. Engage with stakeholders, ensuring adherence to contracts and budgets, while fost...
3 weeks ago
$95K - $115K *
Champion construction projects by providing expert technical oversight and leadership throughout the project lifecycle, ensuring compliance with quality, budget, and schedules across various transport...
3 weeks ago
$95K - $115K *
Lead and enhance construction projects in the Western Florida area, ensuring adherence to quality standards, budget constraints, and timelines while guiding CEI teams and communicating effectively wit...
3 weeks ago
$95K - $115K *
Lead and inspire a dynamic construction engineering team overseeing transportation projects, ensuring compliance with budgets, schedules, and quality standards. Your expertise will drive successful pr...
3 weeks ago
$80K - $95K *
Join a dynamic team as you lead multidisciplinary projects in civil and aviation infrastructure. Drive business development, mentor junior staff, and ensure timely, quality project delivery while fost...
3 weeks ago
$80K - $95K *
Champion innovation by designing and developing advanced mechanical systems. Collaborate with cross-functional teams to enhance performance and reliability while ensuring project integrity through rig...
3 weeks ago
$150K - $180K *
Drive innovation in cryogenic gas processing technologies, leading project execution and technical development. Collaborate with teams to enhance design practices and support business growth through t...
4 days ago
$150K - $180K *
Join a team that's driving innovation in cryogenic gas processing technologies. As a senior leader, you'll oversee project execution, mentor engineers, and enhance design practices to ensure competiti...
4 days ago
$150K - $180K *
Unlock your potential as a technical leader in cryogenic gas processing. Drive innovation, mentor engineers, and enhance project execution while shaping the future of natural gas technologies from inc...
4 days ago
$150K - $180K *
Drive innovation and technical leadership in cryogenic gas processing technologies. Collaborate across teams to enhance design practices and support project execution, ensuring competitive positioning...
4 days ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.