Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$125K - $150K *

Innovate within a dynamic engineering team, driving robust backend solutions for user-centric products while enhancing platform reliability and efficiency across various projects in a collaborative en...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in establishing a robust project management portfolio, optimizing planning and execution processes at the Space Weather Prediction Center. Drive continuous improvement and support lead...

Boulder, CORemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$135K - $160K *

Transform complex data into actionable insights by owning end-to-end data initiatives. Design scalable pipelines and models that enhance product features and analytics, ensuring data quality and relia...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by leading a dynamic engineering team in fire alarm design. Drive innovative solutions, optimize project performance, and collaborate across departments to ensure compliance and qu...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $295K *

Transform the landscape of application security by leading vulnerability management and developing innovative solutions across cloud, IoT, and corporate systems, while mentoring teams and ensuring the...

Seattle, WARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $295K *

Join a team that's redefining application security. In this pivotal role, you'll shape vulnerability management and mentor engineers, driving innovation and ensuring the safety of diverse cloud and Io...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $295K *

Lead the evolution of our application security programs, driving vulnerability management and automation across a multi-product environment while mentoring teams and influencing security strategies to...

New York, NYRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $295K *

Pioneer innovative application security strategies and vulnerability management programs, driving impactful change in a high-visibility role that balances broad influence with deep technical expertise...

Dallas, TXRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $300K *

Join a pioneering team to architect and operate production-grade agentic AI systems that enhance enterprise security and automate identity management at Fortune 500 scale. Shape the future of autonomo...

Santa Clara, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$114K - $190K *

Oversee project management for innovative small modular reactor deployments, ensuring timely delivery, customer satisfaction, and effective risk mitigation. Collaborate with multidisciplinary teams an...

Wilmington, NCRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $145K *

Unlock potential by leading compliance initiatives in chemicals and recycling. Collaborate across teams to ensure regulatory adherence, mitigate risks, and support sustainability goals while engaging...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$245K - $279K *

Architect innovative product strategies that enhance customer experiences and drive business growth. Lead cross-functional teams to solve complex challenges while leveraging technology for sustainable...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Lead the design and implementation of electrical systems for hyper-scale data centers, ensuring reliability and safety. Collaborate with teams to optimize performance and mentor engineers while managi...

Chicago, ILRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead the design and implementation of electrical systems for hyper-scale data centers, ensuring reliability and compliance with industry standards. Collaborate with teams to optimize performance and m...

Arlington, VARemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$132K - $173K *

Architect AI-driven solutions that enhance business processes and decision-making. Collaborate with cross-functional teams to design, develop, and deploy scalable applications, ensuring compliance wit...

Kentucky, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a dynamic team as you design and manage battery systems, ensuring optimal performance and integration within vehicle electronics. Collaborate across divisions to enhance engineering processes and...

Raymond, OHRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Innovate by owning the architectural foundation for enterprise compliance. Lead complex initiatives, design scalable solutions, and drive alignment across teams to enhance security programs for divers...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Join our team to enhance security and automation in delivery pipelines, driving consistent deployments and compliance through modern DevSecOps practices alongside skilled professionals...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$152K - $205K *

Lead the charge in architecting AI-driven solutions for enterprise clients, transforming complex data governance challenges into actionable insights. Collaborate with stakeholders to shape product evo...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Advance enterprise skills architecture by designing, governing, and evolving frameworks that align workforce capabilities with business needs. Collaborate with stakeholders to implement scalable skill...

Oregon, USRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$180K - $212K *

Pioneer innovative IAM strategies to enhance security across cloud and on-premise infrastructures. Collaborate with cross-functional teams to implement robust identity governance and access management...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the development of advanced simulation capabilities to validate technology and services, ensuring alignment with internal teams and managing customer requests while integrating external tools for...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$74K - $87K *

Transform customer experiences by leading Unanet ERP implementations, ensuring successful configurations and training for Government Contracting clients. Manage multiple projects, driving adoption and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $134K *

Join us to lead the charge in managing a $32M facility upgrade project, ensuring effective collaboration with teams and stakeholders while maintaining safety and quality standards throughout the const...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.