Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$200K - $220K *

Join a team that's redefining strategic sourcing for commercial categories. Lead initiatives that drive value, enhance supplier performance, and align with business goals while managing vendor relatio...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$252K - $300K *

Unlock potential by leading the technical strategy for Data Labs, guiding engineering teams to innovate AI training solutions, and shaping the future of model evaluation and deployment in a rapidly ev...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in transforming ideas into impactful products, owning the entire process from concept to launch. Collaborate closely with engineering and customers to deliver innovative solutions in a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$77K - $108K *

Innovate high-performance AI network fabrics for accelerated computing. Engage with clients to deliver tailored solutions, ensuring optimal configurations for GPU clusters and data-center infrastructu...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $129K *

Lead the charge in substation design by preparing detailed drawings and overseeing project teams. Engage with clients and contractors to ensure compliance with standards while mentoring designers and...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$120K - $145K *

Accelerate progress at the forefront of cloud technology by architecting scalable infrastructures, automating CI/CD processes, and enhancing operational excellence through collaboration and innovation...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $104K *

Lead engineering operations for county road, bridge, and park projects. Oversee planning, design, and maintenance, ensuring compliance with standards while managing department objectives and relations...

Milaca, MNRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $135K *

Architect a unified operational dashboard connecting diverse alert systems to streamline monitoring and enhance triage efficiency, ensuring critical alerts are prioritized and effectively routed...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $180K *

Lead the development of innovative web platforms, collaborating with cross-functional teams to enhance content management systems. Drive technical decisions and foster a culture of growth while ensuri...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $161K *

Empower a dynamic team by leading outbound sales strategies, driving performance, and mentoring managers. Shape best practices and enhance pipeline creation to achieve ambitious goals in a fast-paced...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $105K *

Unlock potential by joining our Embedded Payments team to build scalable, cloud-native payment solutions. Collaborate across the stack to enhance user experiences and drive impactful software developm...

Kansas City, MORemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Innovate within a dynamic engineering team, driving robust backend solutions for user-centric products while enhancing platform reliability and efficiency across various projects in a collaborative en...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in establishing a robust project management portfolio, optimizing planning and execution processes at the Space Weather Prediction Center. Drive continuous improvement and support lead...

Boulder, CORemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$135K - $160K *

Transform complex data into actionable insights by owning end-to-end data initiatives. Design scalable pipelines and models that enhance product features and analytics, ensuring data quality and relia...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate your career by leading a dynamic engineering team in fire alarm design. Drive innovative solutions, optimize project performance, and collaborate across departments to ensure compliance and qu...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $295K *

Transform the landscape of application security by leading vulnerability management and developing innovative solutions across cloud, IoT, and corporate systems, while mentoring teams and ensuring the...

Seattle, WARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$165K - $295K *

Join a team that's redefining application security. In this pivotal role, you'll shape vulnerability management and mentor engineers, driving innovation and ensuring the safety of diverse cloud and Io...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $295K *

Lead the evolution of our application security programs, driving vulnerability management and automation across a multi-product environment while mentoring teams and influencing security strategies to...

New York, NYRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $295K *

Pioneer innovative application security strategies and vulnerability management programs, driving impactful change in a high-visibility role that balances broad influence with deep technical expertise...

Dallas, TXRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$171K - $300K *

Join a pioneering team to architect and operate production-grade agentic AI systems that enhance enterprise security and automate identity management at Fortune 500 scale. Shape the future of autonomo...

Santa Clara, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$114K - $190K *

Oversee project management for innovative small modular reactor deployments, ensuring timely delivery, customer satisfaction, and effective risk mitigation. Collaborate with multidisciplinary teams an...

Wilmington, NCRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$95K - $145K *

Unlock potential by leading compliance initiatives in chemicals and recycling. Collaborate across teams to ensure regulatory adherence, mitigate risks, and support sustainability goals while engaging...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$245K - $279K *

Architect innovative product strategies that enhance customer experiences and drive business growth. Lead cross-functional teams to solve complex challenges while leveraging technology for sustainable...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $190K *

Lead the charge in designing and optimizing scalable data pipelines using Azure, PySpark, and Airflow. Collaborate with teams to ensure data quality and performance while mentoring engineers and drivi...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.