Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$170K - $205K *

Transform supply-side connectivity strategies as you lead multi-functional teams, driving alignment and operational efficiency. Your expertise in technical programs empowers growth and enhances relati...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$80K - $120K *

Transform AI capabilities in insurance by building advanced data solutions. Collaborate with architects and engineers to optimize data access, enhance code quality, and deploy actionable insights to i...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $120K *

Pioneer an innovative marketing operating framework that empowers teams. Collaborate with leadership to design a strategic marketing plan, enabling clarity and repeatable processes for long-term growt...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Business Services

$146K - $190K *

Transform your expertise in backend infrastructure into impactful quality improvements. Collaborate across teams to enhance reliability standards and streamline development processes, while leveraging...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Join a dynamic team to deliver enterprise-level software solutions that enhance public sector services, optimize processes, and advance technological capabilities while ensuring scalability, security...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Join us to lead digital transformation initiatives, architect integrated digital ecosystems, and support growth in systems engineering. This role requires strategic vision and hands-on expertise to dr...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$120K - $150K *

Lead the charge in developing and optimizing standardized battery energy storage systems, collaborating with engineering and sales teams to deliver execution-ready solutions tailored to market demands...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$184K - $356K *

Develop foundational libraries for agentic applications, enhancing developer productivity and optimizing performance, while collaborating with a vibrant team to advance autonomous systems technology a...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Consumer Technology

$224K - $356K *

Help us shape the future of safe, AI-powered autonomous driving systems by leading the development of safety architecture and requirements. Collaborate across teams to ensure compliance and drive inno...

US-AnywhereRemote

Reposted 5 days ago

  •   11 - 15 years exp.  •   Transportation

$120K - $160K *

Empower our team as an Infrastructure Product Engineer, innovating scalable solutions and transforming complex infrastructure into impactful capabilities that enhance customer experience and performan...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $110K *

Transform the Navy's operational performance by driving data-driven improvements and facilitating best-in-class methodologies across commands. Collaborate with leadership to enhance strategic planning...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Drive the design and delivery of Azure and hybrid datacenter solutions, enhancing cloud infrastructure and operational deployment while providing robust technical support and fostering customer relati...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$113K - $150K *

Join a team that's shaping air quality solutions! Drive product strategies, manage life cycles, and engage with customers to enhance market offerings in the gas analyzer portfolio for a cleaner, safer...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $110K *

Explore exciting challenges as you enhance cloud reliability, automate systems, and implement observability solutions. Collaborate globally in a fully remote role, while driving innovation and perform...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Elevate your career as you join a dynamic team focused on quality assurance and automation for ServiceNow projects, collaborating globally while expanding your expertise in a flexible, remote environm...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Empower innovation in DO-254 FPGA design and development, leading real-time embedded systems projects while mentoring teams and ensuring compliance with safety-critical standards across projects...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $200K *

Lead the development of low carbon power infrastructure, originating and advancing gigawatt-scale projects through strategic partnerships and executive relationships, while managing project economics...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$90K - $120K *

Join a team that's revolutionizing wildfire risk mitigation through advanced modeling. Collaborate with experts to deliver actionable insights and decision support tools, enhancing safety and environm...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$187K - $220K *

Engineer innovative multi-agent orchestration systems to automate complex tasks at scale. Contribute to a foundational platform empowering teams with essential tools for development, ensuring reliabil...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$121K - $176K *

Make your mark at the forefront of renewable energy by leading federal construction projects. Utilize your expertise to drive successful outcomes while managing teams and fostering relationships in th...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $95K *

Join a dynamic team to provide advanced engineering support and optimize product performance through PLM design projects, enhancing field service capabilities and driving technical improvements across...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Reimagine software resilience by leading the design of systems for vulnerability data validation. Drive architectural decisions for a cutting-edge production stack while mentoring engineers to elevate...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Lead a team to oversee and execute construction projects, ensuring compliance with EHS and cGMP standards while meeting quality, schedule, and scope objectives. Drive collaboration, manage risks, and...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$216K - $270K *

Lead transformative engineering initiatives, driving reliability and scalability across our hosting platform, while mentoring a high-performing team and managing critical customer escalations for thou...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$140K - $180K *

Join a team that's transforming federal healthcare observability through advanced telemetry, operational analytics, and monitoring solutions. Leverage your expertise with Elastic Observability to enha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.