Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $130K *

Drive the design and delivery of Azure and hybrid datacenter solutions, enhancing cloud infrastructure and operational deployment while providing robust technical support and fostering customer relati...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Explore exciting challenges as you enhance cloud reliability, automate systems, and implement observability solutions. Collaborate globally in a fully remote role, while driving innovation and perform...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $95K *

Elevate your career as you join a dynamic team focused on quality assurance and automation for ServiceNow projects, collaborating globally while expanding your expertise in a flexible, remote environm...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Empower innovation in DO-254 FPGA design and development, leading real-time embedded systems projects while mentoring teams and ensuring compliance with safety-critical standards across projects...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $200K *

Lead the development of low carbon power infrastructure, originating and advancing gigawatt-scale projects through strategic partnerships and executive relationships, while managing project economics...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$90K - $120K *

Join a team that's revolutionizing wildfire risk mitigation through advanced modeling. Collaborate with experts to deliver actionable insights and decision support tools, enhancing safety and environm...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$187K - $220K *

Engineer innovative multi-agent orchestration systems to automate complex tasks at scale. Contribute to a foundational platform empowering teams with essential tools for development, ensuring reliabil...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Information Technology

$121K - $176K *

Make your mark at the forefront of renewable energy by leading federal construction projects. Utilize your expertise to drive successful outcomes while managing teams and fostering relationships in th...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$75K - $95K *

Join a dynamic team to provide advanced engineering support and optimize product performance through PLM design projects, enhancing field service capabilities and driving technical improvements across...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $180K *

Contribute to the development of a cutting-edge AI platform by leading a team focused on enterprise software solutions while driving innovation and managing product capabilities to enhance customer ex...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Reimagine software resilience by leading the design of systems for vulnerability data validation. Drive architectural decisions for a cutting-edge production stack while mentoring engineers to elevate...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $130K *

Architect and administer secure cloud-hosted Windows environments, ensuring optimal performance and compliance. Collaborate across teams to deploy and monitor Windows workloads, using automation to en...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Lead a team to oversee and execute construction projects, ensuring compliance with EHS and cGMP standards while meeting quality, schedule, and scope objectives. Drive collaboration, manage risks, and...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$102K - $190K *

Oversee Identity and Access Management solutions; lead cross-functional teams to implement scalable software. Analyze user roles and enforce compliance while developing technical strategies to enhance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$216K - $270K *

Lead transformative engineering initiatives, driving reliability and scalability across our hosting platform, while mentoring a high-performing team and managing critical customer escalations for thou...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$193K - $242K *

Transform the infrastructure of over 700,000 websites as an engineering leader. Drive the technical vision for a high-traffic hosting platform, mentoring teams and ensuring reliability, scalability, a...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$140K - $180K *

Join a team that's transforming federal healthcare observability through advanced telemetry, operational analytics, and monitoring solutions. Leverage your expertise with Elastic Observability to enha...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $266K *

Advance your career by partnering in strategic operational initiatives, enhancing practices across federal markets, and exploring modern technologies to foster business growth and streamline program m...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$70K - $95K *

Shape the future of field operations by translating business needs into actionable user stories. Collaborate with diverse teams to enhance workflow and drive standardization to create measurable opera...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Drive your career with a key role in business analysis, translating needs into impactful solutions. Collaborate across teams to enhance operational efficiency and ensure the successful adoption of a t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Contribute to the optimization and management of HPC clusters and Linux servers, ensuring performance and security standards are met while collaborating with technical teams to enhance infrastructure...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$128K - $157K *

Optimize government services by enhancing system reliability, supporting workflows, and advancing automation. Collaborate across teams to drive software engineering excellence and improve public acces...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Drive innovative design solutions for retail projects by managing construction documentation, coordinating with consultants, and overseeing contract administration while ensuring quality and complianc...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $180K *

Innovate security strategies by executing assessments across diverse cloud environments, identifying vulnerabilities, and partnering with teams to enhance defenses and safeguard customer data...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Shape the future of AI privacy by designing and implementing systems that ensure compliance with global regulations. Collaborate across teams to innovate and mitigate risks, enhancing data governance...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.