Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Security Engineer, Channel Sales (GSI)
$110K - $130K *
Shape the future of cybersecurity by collaborating with partners to identify solutions, educate stakeholders, and drive impactful engagements that enhance organizational safety and operational integri...
1 week ago
$147K - $190K *
Lead the charge in defining and guiding enterprise architecture across product systems and business applications. Collaborate with cross-functional teams to translate strategy into actionable designs...
1 week ago
Director, Engineering - Substation
$150K - $180K *
Shape the future of energy by leading a dynamic engineering team in the planning, design, and execution of innovative substation projects, ensuring compliance with safety and quality standards while d...
1 week ago
Site Reliability Engineering Team Lead (Principal SRE)
$150K - $180K *
Unlock potential by leading our Site Reliability Engineering team, ensuring the reliability and performance of our cloud-native platform. Drive technical excellence, cultivate a high-performance cultu...
Reposted 3 weeks ago
$110K - $130K *
Shape the future of retail product lines by leading strategic initiatives, driving profitability, and collaborating across functions to optimize product assortment and pricing. Manage P&L, support new...
1 month ago
Senior Software Engineer, AWS Cloud Infrastructure
$12K - $150K *
Lead the charge in building and securing AWS infrastructures, driving operational excellence across scalable architectures. Enhance systems reliability and governance while mentoring teams and fosteri...
1 month ago
Senior Software Engineering - Autonomy Build & Integration
$115K - $164K *
Elevate your software engineering career as you lead projects, enhance CI/CD workflows, and mentor team members, ensuring high quality and reliability in our autonomous driving technology initiatives...
Reposted 1 week ago
$141K - $188K *
Oversee the local radiation safety program, ensuring compliance with regulations. Mentor staff, manage resources, and represent the organization in communication with regulators. Drive continuous impr...
Reposted 1 week ago
Senior Manager, Structuring (Tax/Preferred Equity)
$200K - $300K *
Shape capital solutions in renewable energy by leading tax/preferred equity transactions. Drive execution from screening to closing while mentoring team members and leveraging advanced modeling techni...
1 week ago
Supervising Engineer - Substation
$110K - $130K *
Champion the design and execution of high voltage substation projects, leading a multidisciplinary team to ensure timely, budget-compliant delivery while adhering to industry standards and regulations...
1 week ago
$123K - $185K *
Pioneer your career by preparing precise cost estimates for renewable energy substations. Collaborate with teams to manage project scopes, ensuring competitive and timely bids while leveraging your ex...
Today
$156K - $180K *
Empower clients by owning technical relationships for the Enterprise Suite, guiding them from discovery to implementation. Collaborate with teams to enhance adoption and resolve issues, ensuring seaml...
4 days ago
$183K - $215K *
Shape the future of North American inland transportation by leading product strategy and development. Collaborate with cross-functional teams to deliver actionable insights and drive market success in...
Today
$110K - $130K *
Transform enterprise VoIP infrastructure by leading design, engineering, and compliance efforts. Manage complex incidents, mentor technicians, and drive modernization projects while ensuring optimal p...
1 week ago
Account Manager, Minerals and Nutrients
$130K - $150K *
Accelerate growth by managing sales strategies across CA and parts of the Midwest. Lead market development efforts, achieve sales goals, and collaborate with cross-functional teams to enhance customer...
2 days ago
$97K - $146K *
Elevate your design career by enriching our design system and creating AI-powered templates. Lead brand initiatives, manage creative requests, and produce engaging materials across various channels to...
2 weeks ago
$100K - $120K *
Join a team that's driving the future of renewable energy by managing complex construction projects. You'll oversee execution strategies, ensure compliance, and lead cross-functional teams to deliver...
1 week ago
South-Gulf Regional Sales Manager
$80K - $120K *
Join a team that's dedicated to driving sales and market strategies in the South-Gulf Region. Lead initiatives, foster relationships, and achieve regional goals while collaborating with cross-function...
Yesterday
Senior Counsel - Project Finance & Commercial
$146K - $234K *
Lead the charge in project finance for renewable energy and infrastructure. Manage multiple transactions, negotiate complex agreements, and provide strategic legal guidance to ensure successful financ...
2 weeks ago
Substation Engineering Lead (PE) - Remote
$110K - $130K *
Empower utility projects by leading substation engineering efforts, ensuring quality and compliance while mentoring a skilled team. Drive innovative solutions from design to commissioning, enhancing r...
4 days ago
Senior Solutions Implementation Consultant
$66K - $138K *
Join a dynamic team to lead enterprise software implementations, guiding clients from discovery to deployment. Leverage your consulting expertise and technical skills to drive project success and enha...
Reposted yesterday
Power Systems Study Engineer III
$104K - $130K *
Optimize power system studies for mission-critical projects, collaborating with design teams to conduct analyses and ensure safety compliance. Work independently on complex tasks while supporting proj...
1 week ago
Project Manager, OSP Construction & Engineering
$77K - $126K *
Take ownership of managing construction projects, ensuring timely, on-budget delivery while collaborating with vendors and adhering to guidelines. Drive process improvements and maintain comprehensive...
3 days ago
Senior Engineering Manager, Clinical
$260K - $310K *
Transform the engineering landscape by leading dual teams in the Clinical Division, driving technical excellence and career growth, while effectively managing product delivery and leveraging AI capabi...
3 weeks ago
Director, Commercial Strategic Sourcing
$200K - $220K *
Join a team that's redefining strategic sourcing for commercial categories. Lead initiatives that drive value, enhance supplier performance, and align with business goals while managing vendor relatio...
1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.