Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$80K - $95K *

Advance customer relationships by engaging decision-makers, conducting product demos, and collaborating with engineers to enhance equipment performance and service support in a dynamic sales environme...

Bessemer, ALRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage with key decision-makers in the OTC products space, collaborating with engineers to identify solutions, conduct presentations, and build lasting customer relationships while managing performanc...

Charlotte, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion technical solutions by collaborating with engineers and decision-makers, conducting presentations, and managing performance improvement programs to enhance customer relationships and drive bu...

Charlotte, NCRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Drive the integration of AI features into measurement products, owning architecture and delivery. Collaborate with a small team to implement natural-language processing, validation, and workflow assis...

Georgia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Champion growth by leading strategic account management, driving client relationships, and expanding EPE's footprint. Balance hands-on account management with team leadership to ensure consistent prac...

Austin, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$130K - $150K *

Join a dynamic team to drive sales growth in the Western U.S. as you develop key accounts and optimize channel partnerships. Leverage your expertise to forecast orders and enhance customer relationshi...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$123K - $154K *

Empower your career by independently managing commercial agreements, guiding negotiations, and collaborating across teams to ensure effective risk management and scalable operations in a dynamic envir...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Take ownership of a fully distributed engineering team, driving delivery, quality, and growth while fostering a culture of communication and continuous improvement. Collaborate with cross-functional p...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Lead a distributed engineering team to deliver high-quality software solutions. Foster a culture of ownership and continuous improvement while collaborating with cross-functional partners to drive bus...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $300K *

Lead the development of a cutting-edge platform-as-a-service, overseeing database architecture, backend services, and API design to ensure high performance, scalability, and reliability for customer a...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$111K - $153K *

Unlock potential by leading utility planning and advisory projects, focusing on transmission system analysis, generator interconnection applications, and client guidance for ISO feasibility studies. J...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$183K - $230K *

Lead the charge in shaping our platform strategy, overseeing integrations, pricing, and customer experience. Collaborate with cross-functional teams to enhance product offerings and drive growth in a...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $130K *

Engineer the future of automotive infotainment systems by executing test scripts, managing defect resolution, and collaborating across engineering teams to enhance software quality and performance...

Warren, MIRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$92K - $166K *

Pioneer your career in transmission engineering, leading major EPC projects while driving innovation and technology development. Shape processes and tools that enhance project delivery and client sati...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$135K - $165K *

Unlock potential by leading RTL-to-GDSII implementation of high-performance SoCs. Drive advanced FinFET design challenges, optimize PPA, and ensure robust timing closure in a fully remote environment...

Rochester, MNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $165K *

Transform high-performance SoC designs by leading RTL-to-GDSII implementation, optimizing PPA, and overcoming advanced FinFET challenges. Drive physical design from synthesis to signoff, ensuring robu...

Chandler, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $165K *

Lead the charge in advanced FinFET physical design, driving RTL-to-GDSII implementation for high-performance SoCs. Collaborate on timing closure and optimization, utilizing cutting-edge tools to push...

Hillsboro, ORRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $165K *

Transform high-performance SoC designs by leading RTL-to-GDSII implementation, tackling advanced FinFET challenges, and driving timing closure for optimal Power, Performance, and Area (PPA) at the Glo...

San Jose, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $165K *

Optimize high-performance SoC designs by leading RTL-to-GDSII implementation, tackling advanced FinFET challenges, and driving timing closure for cutting-edge technology nodes...

Fort Collins, CORemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $165K *

Transform high-performance SoC designs as a Senior Physical Design Engineer, leading RTL-to-GDSII implementation, optimizing PPA, and driving timing closure on advanced FinFET nodes. Collaborate on in...

Burlington, VTRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$135K - $165K *

Drive advanced RTL-to-GDSII physical design for high-performance SoCs, tackling FinFET challenges and optimizing Power, Performance, and Area (PPA) metrics while ensuring robust timing closure and phy...

Raleigh, NCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$145K - $170K *

Join a dynamic eCommerce team to enhance the online booking experience. Lead complex features in a Next.js and TypeScript application, impacting conversion and patient trust across multiple countries...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$300K - $375K *

Elevate financial strategy and operations by leading a high-performing Finance team, driving capital allocation, and shaping the company's financial narrative to support growth and investor relations...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$87K - $145K *

Unlock potential by managing construction activities at customer sites, leading crews, ensuring compliance with safety guidelines, guiding daily operations, and executing technical objectives efficien...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$78K - $98K *

Shape the future of AEC workflows by leading product ownership and Agile delivery for an Engineering Tools team. Collaborate with cross-functional stakeholders to prioritize needs, validate outcomes...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.