Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$136K - $265K *

Drive the enterprise AI capability across product organization, setting the technical direction, mentoring engineers, and building solutions. Collaborate with teams to enhance productivity through inn...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$165K - $253K *

Elevate your career by managing power system consulting engagements, guiding junior engineers, and driving business development efforts in a remote setting. Utilize your extensive expertise to contrib...

US-AnywhereRemote

Today

  •   11 - 15 years exp.  •   Energy & Utilities

$80K - $120K *

Elevate customer solutions by partnering with Sales and Operations to design scalable, technical systems that meet business objectives. Drive impact through expert discovery, feasibility assessments...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$96K - $124K *

Join a dynamic team as a senior authority, leading complex technical resolutions and optimizing AI data center environments. Contribute your expertise in reliability engineering while mentoring emergi...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$170K - $300K *

Transform the user experience at Elicit by driving front-end innovation with React, TypeScript, and Tailwind. Collaborate closely with a small team to build essential features, ensuring quality and us...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Lead the charge in enhancing field service excellence by supervising technical teams, ensuring resource availability, and fostering strong customer relationships for optimal service delivery and opera...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$164K - $228K *

Join a team that champions technology innovation in banking by designing and building internal applications. Collaborate across functions to streamline critical processes, ensuring secure operations a...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $160K *

Drive advancements in AI/ML to enhance software quality operations, focusing on issue detection, triage efficiency, and vendor collaboration. Be the bridge between technology and operational excellenc...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Drive a culture of quality by establishing and enhancing a robust QMS aligned with ISO 9001/IATF 16949, ensuring compliance, audit readiness, and continuous improvement across all operations while emb...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $190K *

Shape the future of project quality assurance by collaborating with teams to ensure compliance with standards and regulations across EPC, construction, procurement, manufacturing, and operational read...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$186K - $218K *

Engineer reliable, scalable cloud infrastructure solutions across AWS and GCP. Collaborate with cross-functional teams to standardize tools and practices, ensuring operational efficiency and strong se...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Drive innovative solutions while collaborating with teams to exceed client expectations. Utilize your tech expertise to enhance strategic outcomes and foster an environment where creativity and proble...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$66K - $99K *

Join a dynamic team as you ensure top-quality service and maintenance for hospital and laboratory instruments, fostering strong customer relations and supporting the healthcare field with your technic...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$165K - $185K *

Empower your career by leading advanced engineering initiatives for Battery Energy Storage Systems (BESS), ensuring seamless integration with utility-scale electrical systems while collaborating with...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$140K - $150K *

Manage the research-to-production pipeline by engineering solutions that transform threat intelligence findings into actionable detection artifacts, collaborating cross-functionally to enhance system...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Join our dynamic Threat Intelligence team to transform research insights into production-ready artifacts and enhance cybersecurity solutions by building robust platforms and detection capabilities tha...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Join the Threat Intelligence team to transform research findings into production-ready artifacts, enabling seamless integration into security products while collaborating with cross-functional teams f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Lead the charge in transforming research artifacts into production-ready solutions. Collaborate with teams to enhance threat intelligence systems, ensuring clear handoffs and effective signal integrat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Tackle the challenge of transforming threat research outputs into actionable production-ready artifacts while spearheading engineering efforts for our threat intelligence platform in a dynamic, collab...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $150K *

Transform research into actionable detection solutions by managing the integration of threat intelligence outputs into production systems. Collaborate across teams to ensure streamlined workflows and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$127K - $162K *

Grow your career with a dynamic role enhancing threat intelligence pipelines. Collaborate cross-functionally to turn research outputs into production-ready artifacts, driving innovative detection solu...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $94K *

Optimize proposal submissions by coordinating research grant applications, ensuring compliance and effective budget preparation in a dynamic, service-driven team. Contribute to facilitating research e...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Shape the future of client solutions by providing technical support, enhancing sales processes, and delivering training. Leverage your networking expertise to address client needs throughout the sales...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Tackle the challenge of building a scalable data platform, transforming complex GTM signals into streamlined workflows. Collaborate with cross-functional teams while ensuring system reliability and ma...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $136K *

Elevate your career by helping customers maximize Autodesk solutions through strategic coaching and technical advisement, ensuring successful adoption and business impact across diverse construction e...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.