Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$145K - $165K *

Design and deliver AI solutions within clinical and product teams, spearheading validated features while ensuring compliance. Collaborate across functions to enhance AI fluency and operational capabil...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$129K - $210K *

Tackle complex engineering challenges by leading a talented team, shaping innovative reporting solutions for GRC insights while driving quality and collaboration across cross-functional teams to meet...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Manage and develop high-speed optical connectivity solutions, collaborating with global teams to identify business opportunities and drive product alignment. Serve as a subject matter expert, represen...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Elevate client experiences by optimizing multi-cloud hosting environments. As a key technical leader, ensure performance, security, and reliability while driving strategic improvements and collaborati...

Bedford, NHRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$135K - $160K *

Shape the future of enterprise architecture by leading strategic initiatives, translating business goals into scalable solutions, and guiding cross-functional teams in integrating complex healthcare a...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$222K - $278K *

Drive the go-to-market strategy for AI Products, partnering with enterprise accounts to deliver value through innovative solutions. Collaborate with sales teams to execute high-impact deals and shape...

Houston, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $218K *

Transform the future of aerospace engineering by leading multi-site teams, enhancing technical capabilities, and driving operational excellence to meet customer demands and improve performance across...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $150K *

Elevate your career by leading estimating efforts and driving growth in a dynamic environment. Partner with us to build relationships, manage bids, and influence company strategy while paving your pat...

Hickory, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$222K - $278K *

Partner with us to drive the go-to-market strategy for AI Products, collaborating with enterprise accounts to deliver value through innovative solutions. Your expertise will shape customer success and...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$222K - $278K *

Drive strategic sales initiatives for AI Products, partnering with enterprise accounts to maximize value and ROI. Collaborate with cross-functional teams to shape product offerings and ensure successf...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$222K - $278K *

Join a team that's pioneering AI-driven solutions, partnering with enterprise accounts to deliver transformative value. Leverage your sales expertise to architect strategic deals and drive growth in a...

Dallas, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of quality assurance by leading automated testing initiatives for cloud-based ERP systems, ensuring seamless integration and performance across various business processes and upgrades...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $140K *

Shape the future of AI-driven financial advice by designing intuitive, impactful products. Collaborate closely with PMs and engineers to create solutions that enhance user experience and drive results...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $150K *

Shape the future of crisis intervention software by collaborating on innovative mobile and web applications. Join a passionate team to revolutionize child protection and social services while working...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $251K *

Drive the planning and execution of Flight Software development programs, ensuring seamless coordination between engineering and program management for timely delivery of spacecraft software systems...

Palo Alto, CARemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$200K - $250K *

Unlock potential by managing end-to-end sourcing for data center networking equipment, leading negotiations, and maintaining vendor relationships in a fast-paced, supply-constrained environment to sup...

San Francisco, CARemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team as a Senior Design Manager, overseeing design delivery, coordinating projects, and leading a talented team to ensure high-quality results while fostering strong relationships with...

Indianapolis, INRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Shape the future of AI integration by leading complex projects, bridging technical teams and leadership. Drive Agile methodologies, manage risks, and ensure timely deliverables in a dynamic environmen...

Virginia, USRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Join a dynamic team of software engineers focused on product development and system performance. Engage in coding, debugging, and implementing automated tests while collaborating on algorithms and enh...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $190K *

Shape environmental impact assessment strategies for major projects. Cultivate stakeholder relationships and lead multidisciplinary teams while driving compliance with regulatory standards to ensure s...

RemoteRemote

Reposted today

  •   11 - 15 years exp.  •   Energy & Utilities

$100K - $120K *

Innovate noise control solutions for large-scale AI data centers. Lead acoustic studies, model sound propagation, and recommend effective mitigations while collaborating across engineering teams to en...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $169K *

Join a team that's shaping the future of software applications by providing technical expertise and customer solutions. Collaborate with cross-functional teams to drive product development and enhance...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of product development by optimizing cost-efficiency in part/system designs. Collaborate across teams to ensure competitive pricing and drive value through informed decision-making an...

Raymond, OHRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Help us lead complex New Product Introduction projects, driving cross-functional teams to achieve project goals in scope, schedule, and quality while ensuring compliance with industry regulations and...

Hillsboro, ORRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate cloud solutions by designing, deploying, and managing scalable Azure infrastructures. Collaborate with cross-functional teams to ensure optimal performance, security, and compliance while driv...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.