Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$100K - $125K *

Lead the charge in optimizing digital experiences that enhance brand engagement and support marketing strategies. This hands-on role requires collaboration with creative teams to build responsive and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$170K - $175K *

Manage and lead a program focusing on Microsoft 365 and cloud engineering, ensuring customer satisfaction, governance, and successful modernization initiatives while collaborating with cross-functiona...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Lead and optimize a high-performing team managing budgets, financial tracking, and software development initiatives, ensuring alignment with program goals and compliance with contracts to deliver exce...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$111K - $161K *

Transform the future of renewable energy by leading complex EPC and Design-Build construction projects. Manage multidisciplinary teams and client relationships to ensure successful project delivery fr...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$121K - $194K *

Pioneer innovative project management strategies, overseeing multi-million dollar construction projects while ensuring compliance, safety, and efficiency. Collaborate with diverse teams to build lasti...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$150K - $165K *

Elevate software engineering by driving AI integration to enhance productivity and code quality. Collaborate with a dynamic team dedicated to continuous delivery and technical excellence while fosteri...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Unlock potential by designing and implementing AI-driven engineering tools that enhance productivity and quality. Collaborate across teams to streamline processes and build innovative solutions that e...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$184K - $356K *

Join a team that's shaping next-gen data center solutions by leading rack-scale factory deployments, ensuring reliable production workflows, and mentoring future technical leaders in a fast-paced envi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $170K *

Lead the charge in managing structural engineering projects while supporting staff development, ensuring design accuracy, and driving business growth. Collaborate with teams and clients to enhance our...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$210K - $220K *

Lead the charge in compliance-focused software development for federal clients. Collaborate with a supportive team to build secure product features in a regulated environment, ensuring seamless experi...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$70K - $95K *

Join a dynamic team to conduct crucial environmental assessments, ensuring compliance with regulations through hands-on fieldwork and collaboration with clients on diverse projects across industrial a...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $150K *

Unlock potential by leading the design and implementation of advanced digital systems in pharmaceutical manufacturing. Drive client satisfaction and project delivery while mentoring junior engineers a...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$90K - $160K *

Shape your career by providing essential electrical engineering support, performing design assessments, coordinating construction activities, and ensuring compliance with government standards to deliv...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$75K - $95K *

Champion a high-performing technical support team, driving excellence in service and operations within the construction products sector, while providing expert guidance to clients on product applicati...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$78K - $95K *

Join a dynamic Engineering Team to enhance your ICT design skills in low voltage systems for commercial projects, contributing to production of deliverables, project specifications, and construction a...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $170K *

Join a team that's shaping the future of energy risk engineering by delivering insights and solutions to complex risks in petrochemical and refining industries. Leverage your expertise to enhance clie...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$88K - $110K *

Drive innovative solutions for enterprise applications supporting Revenue and Customer Support teams. Design, configure, and optimize Salesforce systems to enhance usability, reliability, and scalabil...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Lead the charge in building a high-performing engineering team for a crypto payment platform, ensuring quality delivery and team health while fostering an innovative, AI-assisted development culture i...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$179K - $224K *

Take ownership of B2B engineering initiatives, leading a dynamic team to implement innovative solutions in Billing, Incentives, and Performance Guarantees while integrating AI technologies to drive bu...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $155K *

Join us to lead transformative renewable energy projects, overseeing execution from planning through delivery. Drive business growth through client engagement while delivering impactful solutions in t...

US-AnywhereRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Energy & Utilities

$97K - $128K *

Take ownership of the Agile Release Train to drive PI Planning and program execution for a critical VA cloud platform, ensuring effective governance and stakeholder coordination across multi-disciplin...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $195K *

Help us drive security excellence by developing and managing robust safety programs, ensuring regulatory compliance, and mentoring a dynamic security team at our advanced plant facility...

US-AnywhereRemote

2 days ago

  •   15+ years exp.  •   Energy & Utilities

$135K *

Join a team that's driving project success by managing complex initiatives, leveraging your expertise in project management methodologies, and ensuring exceptional stakeholder engagement while enhanci...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Join a team that's dedicated to ensuring optimal product performance through hands-on environmental surveys, installations, and customer support while traveling to diverse locations for field service...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $230K *

Partner with us to drive enterprise transformation by integrating advanced AI solutions. Engage directly with C-suite executives, lead technical workshops, and architect cutting-edge products while en...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.