Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Senior Software Engineer, AI Automation
$130K - $195K *
Join a dynamic AI Automation team to design and deliver production-grade AI agents and workflows, enhancing operational efficiency across the organization while solving complex business challenges wit...
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Director, Strategic Initiatives
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Elevate innovation at the forefront of foodtech, agritech, and infrastructure. Lead strategic initiatives, build ecosystems, and drive new ventures to shape the future landscape of Mitsubishi Electric...
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Senior Engineering Manager, Agent Platform & Growth
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Join a team that's redefining the onboarding experience for human and AI agents by leading innovative UX and engineering teams. Drive growth through strategic roadmap ownership, hands-on leadership, a...
Reposted 3 weeks ago
Electronic Security Systems Engineer
$88K - $154K *
Engineer innovative Electronic Security Systems solutions for diverse clients, guiding projects from concept to construction. Collaborate with teams to ensure compliance with specifications and delive...
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Staff Software Engineer, DevEx
$162K - $290K *
Elevate your career by shaping the technical direction of our Developer Experience team. Collaborate on cutting-edge AI coding tools and scalable infrastructures that enhance productivity across the e...
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Remote Sensing Software Engineer
$120K - $145K *
Transform remote sensing capabilities by architecting advanced exploitation pipelines, leading multi-disciplinary teams, and developing innovative tools that enhance space observation analytics and mi...
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Lead Software Platform Engineer, MLOps
$200K - $270K *
Join a team pioneering AI/ML platform engineering, enhancing scalable infrastructure to empower scientific innovation. Shape the future of distributed systems and MLOps, collaborating across teams to...
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$98K - $164K *
Unlock potential by leading power system engineering efforts to design innovative electrification solutions for EHV/HV substations, ensuring project execution success and maximizing business developme...
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Sales Engineer, Enterprise Named
$110K - $130K *
Champion your career by leveraging your expertise in technical sales support. This role involves collaborating with customers to address their networking needs, providing insights during sales calls...
4 weeks ago
$162K - $290K *
Drive the development of cutting-edge AI-driven safety solutions, leading firmware and full-stack initiatives. Collaborate across teams to shape technology strategy and deliver impactful products that...
2 weeks ago
Senior Field Software Engineer, Advanced Missions Group
$140K - $190K *
Innovate software solutions in dynamic environments, collaborating with operators and engineers to rapidly prototype and deploy mission-critical capabilities. Leverage your technical expertise to inte...
2 weeks ago
$90K - $115K *
Deliver expert-level service on CT, MR, and X-ray equipment, ensuring optimal performance through preventive maintenance, troubleshooting, and emergency repairs across healthcare facilities in a multi...
3 weeks ago
$150K - $180K *
Accelerate your career by leading the GTM strategy for USMC, driving revenue growth through strategic relationships and innovative solutions. Collaborate with cross-functional teams to address nationa...
2 weeks ago
$157K - $238K *
Join a team that's redefining security by leveraging AI to enhance application safety. You'll assess vulnerabilities, develop innovative security solutions, and shape the AI security strategy across t...
3 weeks ago
$157K - $238K *
Lead the charge in enhancing application security by integrating AI-driven solutions, conducting assessments, and shaping the AI security strategy across the organization. Collaborate with cross-funct...
3 weeks ago
Software Engineering, Senior Advisor
$135K - $216K *
Elevate data integration and engineering efforts to enhance the CMS Fraud Prevention System. Collaborate with teams to design and operate data pipelines, ensuring compliance and security while optimiz...
2 weeks ago
$120K - $133K *
Unlock the potential of global clinical trials by leading feasibility projects, analyzing data, and developing strategies. Collaborate with cross-functional teams to deliver insights and drive operati...
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$185K - $260K *
Join Reddit's Ads team as a Machine Learning Engineer, where you will design, build, and deploy machine learning models to enhance ad ranking, bidding, and optimization. This hands-on role involves ta...
Reposted 1 week ago
$135K - $160K *
Join Reddit's Ads team as a Machine Learning Engineer, where you will design, build, and deploy machine learning models to enhance ad ranking, bidding, and optimization. This hands-on role involves ta...
Reposted 1 week ago
Senior Regional Sales Manager - SW US / Intl
$150K - $170K *
Empower the electric utilities sector by driving sales growth and strategic account management. Collaborate with cross-functional teams to enhance key customer relationships and execute effective terr...
Reposted 3 days ago
$120K - $150K *
Unlock potential by leading system testing efforts for critical USAF missions. Collaborate on process improvements, develop test documents, and execute various testing types to ensure system operabili...
2 weeks ago
Associate Director Construction Estimator- CSLA / Data Center
$110K - $130K *
Lead the charge in delivering premier estimating services for complex data center projects. Mentor teams, drive excellence in estimating practices, and support strategic growth while ensuring high-qua...
1 month ago
$110K - $130K *
Accelerate progress at the forefront of cybersecurity by designing, deploying, and supporting security technologies. Collaborate with clients to enhance their security posture while aligning with busi...
2 weeks ago
Senior Forward Deployed AI Engineer
$140K - $160K *
Lead the charge in embedding AI solutions across clinical, product, and operations teams, ensuring validated and governed features are shipped. Own initiatives end-to-end, enhance AI fluency, and buil...
Reposted 3 weeks ago
Senior Forward Deployed AI Engineer
$145K - $165K *
Design and deliver AI solutions within clinical and product teams, spearheading validated features while ensuring compliance. Collaborate across functions to enhance AI fluency and operational capabil...
4 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.