Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$120K - $145K *

Lead a team of engineers to innovate and deliver software projects while enhancing development practices, fostering talent growth, and optimizing collaboration with stakeholders to align with business...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in supplier performance and quality for data center builds, driving accountability and excellence through robust management frameworks and cross-functional leadership, while ensuring a...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Drive innovative electrical solutions for hyper-scale data centers, ensuring reliability and efficiency. Collaborate globally, leading projects and mentoring engineers while enhancing client relations...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$253K - $298K *

Lead transformative initiatives by leveraging AI and engineering excellence to redefine compliance operations. This role focuses on building high-performing teams and designing scalable solutions that...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Develop and manage commissioning processes across projects, ensuring effective collaboration with diverse stakeholders. Bring expertise in mechanical, electrical, and plumbing systems to deliver excep...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$170K - $215K *

Grow your career with a leading team championing quality assurance in payment systems. Leverage AI methodologies to design automated testing frameworks, ensuring robust performance and zero downtime i...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$144K - $217K *

Unlock potential by leading executive talent research and sourcing strategies. Collaborate with senior leaders to attract top-tier candidates, provide market insights, and support organizational leade...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$87K - $95K *

Join a team that's redefining water treatment through engineering, construction, and commissioning. Engage with cross-functional teams while ensuring systems operate efficiently and safely across dive...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$166K - $200K *

Lead the charge in architecting cloud-based solutions for federal programs. This role drives enterprise modernization and provides technical leadership across multidisciplinary teams, ensuring consist...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$140K - $180K *

Tackle the systems engineering lifecycle, defining and integrating ADAS features, teleoperation systems, and EV architectures, ensuring safety and validation for advanced military and civilian vehicle...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Elevate sustainability initiatives by leading client engagements in impact inventory, strategy development, and target tracking. Utilize analytical tools to transform sustainability challenges into ac...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Engage your skills as a SharePoint Developer, collaborating to enhance program management with dynamic sites and integrated content tools while ensuring effective communication among stakeholders in a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join us to develop and maintain innovative SharePoint Online platforms for dynamic collaboration, enabling effective communication and secure data management within the Department of Navy's advanced t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $143K *

Transform Talent processes by leading optimization and standardization initiatives. Collaborate across functions to implement technology and AI solutions that enhance efficiency and improve experience...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$182K - $288K *

Lead the charge in embedding security into the software development lifecycle, scaling secure standards across engineering. Collaborate broadly within teams to promote a 'secure by default' culture wh...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$50K - $130K *

Join our innovative team to develop enterprise software tools that automate retail merchandising decisions using cloud-deployed applications and data orchestration. Collaborate with diverse profession...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in delivering high-quality CRM services, guiding a skilled team to optimize customer outcomes while driving strategic growth and best practices. Collaborate with partners and internal...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$130K - $155K *

Join a team that's at the forefront of embedded software innovation, developing and maintaining critical software for spacecraft and ground systems. Your expertise will drive quality and reliability a...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Lead transformative EHS initiatives across a multi-site industrial network, driving strategic environmental compliance, risk management, and operational safety while empowering talent and shaping a cu...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$83K - $95K *

Shape the future of water treatment as you manage installations and optimizations. Serve as a vital link among engineering, construction, and clients to ensure effective commissioning and performance...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$200K *

Lead the charge in mobile application engineering to develop offline-first solutions, manage a team of engineers, and collaborate with product management to execute on technical roadmaps that drive us...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $120K *

Innovate and build cutting-edge software solutions that enhance business processes. Collaborate with stakeholders, leverage AI tools, and deliver scalable applications that shape strategic decision-ma...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$148K - $260K *

Deliver expert guidance as a Principal Technical Consultant, driving customer adoption and satisfaction by leveraging the ServiceNow platform's capabilities and best practices to transform business pr...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$73K - $97K *

Engage in drafting bridge design projects and processing inspection data. Collaborate with engineers to prepare layouts and manage data collection efforts, enhancing the safety and infrastructure of A...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$185K - $200K *

Lead the charge in architecting and optimizing a robust data platform that ensures accurate, timely analytics for educational programs. Oversee complex engineering challenges while driving team standa...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.