Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$125K - $150K *

Elevate the future of advanced energy by leading assessments in technology readiness and resource integration, driving projects from concept to implementation while ensuring evidence-based decision-ma...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Champion customer trust through deep technical expertise in sales cycles, driving integration and ensuring a seamless experience while engaging with C-suite stakeholders on innovative security solutio...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $228K *

Transform the HR Engineering function by leading a team to optimize Workday and enhance HR processes, fostering innovation and efficiency through collaboration and automation in a dynamic environment...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's driving rapid growth as a Senior Recruiter, owning the sourcing and selection process for Technical and Engineering roles while partnering with leadership to build exceptional teams...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Lead the charge in clinical engineering operations and enhance patient care. Oversee multi-site management, build high-performing teams, and shape outcomes with accountability. Drive impactful results...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$145K - $155K *

Drive the design and delivery of scalable software solutions, focusing on enhancing healthcare platforms. Collaborate cross-functionally while mentoring teams to adopt modern engineering practices and...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$102K - $130K *

Join our Identity and Fraud Services team as a Solution Engineer, where you'll drive customer success and sales growth through technical expertise in payments fraud detection, identity verification, a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Help us build core platform services and frameworks that drive high-scale applications, enabling seamless financial workflows and real-time data processing for millions. Join a fast-paced environment...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$124K - $157K *

Unlock the potential of enterprise data by engineering high-quality context for AI applications. Collaborate with teams to enhance retrieval accuracy and ensure compliance while driving innovation in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$225K - $240K *

Lead the charge in driving technical execution and architecture for core application platforms, enhancing developer productivity and operational excellence across engineering teams. Ensure reliable, s...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$63K - $129K *

Contribute to system quality by executing test cases, analyzing requirements, and validating functionality to ensure compliance and stability in a fast-paced environment. Collaborate with teams to enh...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $130K *

Support our Municipal division by leveraging your expertise in pumps and hydraulics to assist distributors with proposals, technical support, and order management, while ensuring optimal solutions tha...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Energy & Utilities

$113K - $154K *

Support the design and implementation of scalable PLM data models in Teamcenter, ensuring compliance with Navy standards. Collaborate cross-functionally to enhance data consistency and facilitate miss...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$171K - $300K *

Advance agentic AI systems for enterprise identity security. Architect and lead multi-agent orchestration with a focus on safety and real-world applications, driving innovation in a collaborative, hig...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$132K - $220K *

Lead the charge in managing complex projects for advanced nuclear technology deployment, ensuring timely delivery, profitability, and customer satisfaction while collaborating across multidisciplinary...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$132K - $220K *

Drive project success by managing large-scale nuclear construction projects. Ensure timely delivery, cost control, and stakeholder engagement while mitigating risks and adhering to all project specifi...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $107K *

Engage in shaping SEO and AI-search visibility strategies for multiple B2B clients. Lead a team of analysts, ensuring high-quality deliverables while driving SEO performance and embracing innovations...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$152K - $200K *

Transform supply chain performance by leading materials planning and logistics strategy, enhancing inventory management, and supporting operational excellence initiatives across manufacturing operatio...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize talent development and compensation strategies by leading technology initiatives, enhancing stakeholder collaboration, and driving operational improvements within a dynamic workforce environm...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Pioneer exceptional client experiences by managing strategic accounts. Collaborate with executives, assess needs, and drive solutions that enhance operational performance and build lasting partnership...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Manage project execution for utility-scale solar assets, ensuring effective coordination with internal and external stakeholders while overseeing permitting, timelines, and stakeholder relationships t...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Architect innovative identity solutions that enhance security, drive compliance, and streamline automation across complex integrations. Collaborate with diverse teams to innovate identity architecture...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$388K - $500K+*

Pioneer innovative software solutions that enhance mobile and TV experiences. Collaborate with cross-functional teams to shape engaging user interfaces while ensuring performance and maintainability f...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$388K - $500K+*

Advance our mobile and TV member experience by innovating scalable solutions, collaborating with cross-functional teams, and building consumer-facing apps using Swift and GraphQL to ensure delightful...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$67K - $100K *

Drive district inventory strategies to optimize product availability, ensure seamless support, and enhance customer experience while collaborating with cross-functional teams to tackle inventory chall...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.