Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Transform infrastructure support by leveraging cloud and on-premises technologies. Collaborate with a global IT team to ensure seamless operations across the US, delivering hands-on solutions in a fas...

Minnesota, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Build and automate security solutions within the software development lifecycle, enhancing application and cloud security through hands-on collaboration and systemic risk evaluation. Lead initiatives...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $103K *

Unlock potential by providing expert support in chemical management and equipment troubleshooting, ensuring optimal performance at customer sites while fostering strong relationships and driving resul...

RemoteRemote

5 days ago

  •   Less than 5 years exp.  •   Business Services

$142K - $184K *

Champion the development and operational deployment of vehicle firmware, leveraging IoT data to enhance fleet safety and efficiency through collaborative efforts with cross-functional teams...

CanadaRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$154K - $260K *

Innovate and drive technical strategy for AI-powered products at scale. Empower teams to build transformative software solutions, oversee complex projects, and deliver exceptional results that reshape...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Champion field operations for construction projects, ensuring safety, efficiency, and budget adherence. Lead teams, manage subcontractors, and foster client relationships throughout the project lifecy...

Toronto, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$140K - $165K *

Transform complex military software solutions by driving product strategy, aligning teams, and engaging stakeholders. Leverage your expertise to enhance operational intelligence and deliver impactful...

Ontario, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$183K - $206K *

Transform AI observability by developing end-to-end capabilities, architecting data models, and collaborating with cross-functional teams to enhance user workflows and insights into agent performance...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in deploying and maintaining advanced technical surveillance tools. Collaborate with investigators to support critical operations, ensuring effective evidence collection while managing...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$164K - $229K *

Unlock potential by creating scalable, fault-tolerant data systems to support ML and analytics workflows, enabling efficient data processing for critical teams at a leading tech company. Collaborate a...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Engage with clients by providing technical support, conducting presentations, and assisting in sales activities. Collaborate cross-functionally to ensure product alignment with customer needs while ma...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Transform the infrastructure for a groundbreaking healthcare platform by optimizing cloud solutions, implementing CI/CD, and collaborating with cross-functional teams to enhance clinical AI/ML offerin...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$205K - $231K *

Unlock potential by driving the technical direction and excellence of our stack. In this Staff Engineer role, you'll develop, mentor, and innovate within our Containers team, ensuring product quality...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Shape the future of asset management as you lead SAP EAM solutions, supervising teams and collaborating with stakeholders to deliver optimal, scalable systems while enhancing operational efficiency...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Energy & Utilities

$170K - $190K *

Lead the charge in advancing analytical development strategies for small molecule drug substances and products, ensuring compliance and quality across the product lifecycle while collaborating with cr...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Join a team that's leading the modernization of a legacy system. Drive architectural decisions, enhance engineering practices, and foster a culture of innovation while ensuring reliable delivery and c...

Pennsylvania, USRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$95K - $115K *

Inspire exceptional product design by contributing to user-centered solutions and collaborating with multidisciplinary teams to drive impactful business outcomes across client engagements and internal...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $125K *

Champion the development of healthcare marketing tools by guiding cross-functional teams through the product lifecycle, driving innovative features and optimizing user experiences to enhance HCP engag...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Shape the future of operational excellence by leading engineering initiatives, driving program execution, and fostering cross-functional collaboration to enhance performance and deliver key operationa...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$230K - $250K *

Innovate with us to lead a talented engineering team, driving technical strategy and cross-functional collaboration. Shape impactful systems in billing and enrollment while fostering a culture of owne...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Take ownership of the software development lifecycle, designing and implementing innovative solutions that enhance global health and environmental outcomes while collaborating with cross-functional te...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Drive advancements in operational wave modeling by enhancing predictive capabilities, integrating innovative AI techniques, and collaborating across sectors to protect coastal communities and improve...

College Park, MDRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$168K - $252K *

Champion engineering innovation by leading a technical team to bridge gaps and drive strategic initiatives for product development and infrastructure, ensuring rapid transition of advanced technologie...

Pennsylvania, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Unlock your potential as you support project management efforts, ensuring client satisfaction and effective execution of construction projects. Collaborate with teams to maintain schedules, budgets, a...

Fresno, CARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$90K - $110K *

Join a team that's dedicated to ensuring optimal product performance through hands-on environmental surveys, installations, and customer support while traveling to diverse locations for field service...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.