Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Enterprise Account Executive - Electrical Modeling
$125K - $150K *
Transform the energy utility landscape by driving the U.S. market for an innovative electrical modeling module, leading sales strategy, navigating complex stakeholder environments, and shaping product...
Reposted 3 weeks ago
Senior I&C Engineer Energy - Remote
$90K - $173K *
Lead the design and development of I&C systems for Small Modular Reactors, ensuring compliance with safety regulations. Collaborate with multidisciplinary teams to create documentation and provide tec...
3 days ago
Senior ML / Evaluation Engineer
$135K - $160K *
Explore exciting challenges in AI evaluation by developing frameworks and custom validators for cutting-edge machine learning applications. Collaborate to enhance the quality and reliability of AI age...
3 weeks ago
$110K - $144K *
Explore a challenging role ensuring project compliance and quality for electrical and mechanical systems. Collaborate with various stakeholders, inspect installations, and report on project progress w...
4 weeks ago
Lead Machine Learning Engineer
$220K - $270K *
Join a team that's pushing the boundaries of machine learning in autonomous vehicles. Enhance driving capabilities, lead innovative teams, and drive commercial-scale solutions with cutting-edge techno...
Reposted 2 weeks ago
$125K - $150K *
Unlock potential by leading our platform engineering efforts, enhancing infrastructure, security, and CI/CD processes. Drive innovation and reliability as you build scalable solutions that empower pro...
3 days ago
Managing Consultant- Infrastructure Resilience
$118K - $196K *
Transform client outcomes through innovative problem-solving and project management in power systems consulting. Engage in impactful research and data analysis to enhance climate resilience and sustai...
Reposted 4 days ago
Senior Commissioning Manager Preconstruction (Remote)
$133K - $173K *
Drive excellence in Testing & Commissioning for utility-scale projects, overseeing all phases from preconstruction to execution. Collaborate with cross-functional teams to ensure compliance, deliverab...
1 week ago
$110K - $130K *
Engineer and optimize procurement workflows for technology and IT services, ensuring cost efficiency and vendor compliance while supporting high-velocity growth through strategic sourcing and negotiat...
4 weeks ago
Preconstruction Due Diligence Consultant - EV Construction Management
$125K - $140K *
Join a team that's shaping the future of EV service centers by conducting critical site evaluations and navigating zoning processes. Manage multiple projects in a fast-paced environment, ensuring succ...
3 days ago
Lab Scale Digital Plant Engineer
$110K - $130K *
Join a team that's redefining digital solutions in manufacturing. As a Digital Plant Engineer, you'll integrate lab-scale equipment with data structures, ensuring compliance and enhancing automation a...
Yesterday
Digital Solutions Integration Engineer II
$95K - $115K *
Drive the design and support of operational Active Network Management Systems, ensuring seamless integration and functionality throughout their lifecycle while collaborating with internal teams and cu...
Yesterday
Quality Engineer (U.S. Army Program Office)
$82K - $172K *
Lead the charge in ensuring product quality for critical defense programs, overseeing quality management throughout the lifecycle, collaborating with stakeholders, and driving compliance with industry...
Reposted 1 week ago
Project Manager - Field Service
$90K - $110K *
Pioneer procurement excellence by managing supplier relationships and project timelines, while ensuring the effective acquisition of resources for seamless operations and continuous supply chain impro...
Reposted 3 weeks ago
Director, Features System Engineering
$220K - $290K *
Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...
1 week ago
Support Engineer - Industrial Water Treatment
$70K - $103K *
Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...
Today
Senior/Staff Software Engineer (Platform and Execution Model)
$180K - $240K *
Elevate your career by designing and building robust distributed systems. Lead architectural decisions, ensure reliability, and mentor engineers while tackling complex challenges in regulated environm...
2 weeks ago
$90K - $110K *
Manage and lead construction projects from inception to completion, ensuring adherence to cost, schedule, and quality standards while fostering strong relationships with stakeholders and maintaining c...
1 week ago
$155K - $170K *
Join a dynamic team to drive OEM integrations, ensuring technical excellence and partner success. Collaborate cross-functionally to deliver scalable solutions and enhance product alignment, while mana...
4 days ago
$185K - $225K *
Join a team that's at the forefront of innovative project management, collaborating with scientists and engineers to drive complex client engagements. Your expertise will ensure successful delivery an...
1 week ago
Senior Forward Deployed Engineer
$120K - $145K *
Shape the future of customer relationships by driving value and retention for large organizations, collaborating closely with sales and product teams to ensure success and growth through data-driven i...
4 weeks ago
$125K - $140K *
Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...
2 weeks ago
Associate Director - Senior Construction Program Manager
$140K - $197K *
Lead the charge in managing strategic client relationships and projects, leveraging your extensive cost management expertise in the data centre sector. Empower teams through mentorship while driving b...
1 week ago
$95K - $115K *
Drive customer success by aligning technical capabilities with needs, enhancing packaging innovation, and executing strategic initiatives through collaboration and data-driven insights to achieve meas...
Reposted today
Senior Infrastructure Engineer
$110K - $130K *
Transform infrastructure support by leveraging cloud and on-premises technologies. Collaborate with a global IT team to ensure seamless operations across the US, delivering hands-on solutions in a fas...
1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.