Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$125K - $150K *

Transform the energy utility landscape by driving the U.S. market for an innovative electrical modeling module, leading sales strategy, navigating complex stakeholder environments, and shaping product...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $173K *

Lead the design and development of I&C systems for Small Modular Reactors, ensuring compliance with safety regulations. Collaborate with multidisciplinary teams to create documentation and provide tec...

Oak Ridge, TNRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$135K - $160K *

Explore exciting challenges in AI evaluation by developing frameworks and custom validators for cutting-edge machine learning applications. Collaborate to enhance the quality and reliability of AI age...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $144K *

Explore a challenging role ensuring project compliance and quality for electrical and mechanical systems. Collaborate with various stakeholders, inspect installations, and report on project progress w...

Indianapolis, INRemote

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$220K - $270K *

Join a team that's pushing the boundaries of machine learning in autonomous vehicles. Enhance driving capabilities, lead innovative teams, and drive commercial-scale solutions with cutting-edge techno...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$125K - $150K *

Unlock potential by leading our platform engineering efforts, enhancing infrastructure, security, and CI/CD processes. Drive innovation and reliability as you build scalable solutions that empower pro...

CanadaRemote

3 days ago

  •   5 - 7 years exp.  •   Transportation

$118K - $196K *

Transform client outcomes through innovative problem-solving and project management in power systems consulting. Engage in impactful research and data analysis to enhance climate resilience and sustai...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Business Services

$133K - $173K *

Drive excellence in Testing & Commissioning for utility-scale projects, overseeing all phases from preconstruction to execution. Collaborate with cross-functional teams to ensure compliance, deliverab...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Engineer and optimize procurement workflows for technology and IT services, ensuring cost efficiency and vendor compliance while supporting high-velocity growth through strategic sourcing and negotiat...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$125K - $140K *

Join a team that's shaping the future of EV service centers by conducting critical site evaluations and navigating zoning processes. Manage multiple projects in a fast-paced environment, ensuring succ...

San Francisco, CARemote

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Join a team that's redefining digital solutions in manufacturing. As a Digital Plant Engineer, you'll integrate lab-scale equipment with data structures, ensuring compliance and enhancing automation a...

Lebanon, INRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Drive the design and support of operational Active Network Management Systems, ensuring seamless integration and functionality throughout their lifecycle while collaborating with internal teams and cu...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$82K - $172K *

Lead the charge in ensuring product quality for critical defense programs, overseeing quality management throughout the lifecycle, collaborating with stakeholders, and driving compliance with industry...

RemoteRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Pioneer procurement excellence by managing supplier relationships and project timelines, while ensuring the effective acquisition of resources for seamless operations and continuous supply chain impro...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$220K - $290K *

Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$70K - $103K *

Engage with customers to optimize chemical performance through routine testing, troubleshooting, and equipment management. Collaborate with site teams to ensure effective solutions and maintain strong...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Business Services

$180K - $240K *

Elevate your career by designing and building robust distributed systems. Lead architectural decisions, ensure reliability, and mentor engineers while tackling complex challenges in regulated environm...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $110K *

Manage and lead construction projects from inception to completion, ensuring adherence to cost, schedule, and quality standards while fostering strong relationships with stakeholders and maintaining c...

Aurora, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$155K - $170K *

Join a dynamic team to drive OEM integrations, ensuring technical excellence and partner success. Collaborate cross-functionally to deliver scalable solutions and enhance product alignment, while mana...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $225K *

Join a team that's at the forefront of innovative project management, collaborating with scientists and engineers to drive complex client engagements. Your expertise will ensure successful delivery an...

Redwood City, CARemote

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $145K *

Shape the future of customer relationships by driving value and retention for large organizations, collaborating closely with sales and product teams to ensure success and growth through data-driven i...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $140K *

Unlock your potential as a Program Manager, leading complex cybersecurity initiatives. Drive project success by coordinating resources, managing timelines, and ensuring the protection of sensitive dat...

Virginia, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$140K - $197K *

Lead the charge in managing strategic client relationships and projects, leveraging your extensive cost management expertise in the data centre sector. Empower teams through mentorship while driving b...

Birmingham, ALRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Drive customer success by aligning technical capabilities with needs, enhancing packaging innovation, and executing strategic initiatives through collaboration and data-driven insights to achieve meas...

RemoteRemote

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform infrastructure support by leveraging cloud and on-premises technologies. Collaborate with a global IT team to ensure seamless operations across the US, delivering hands-on solutions in a fas...

Minnesota, USRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.