Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$110K - $130K *
Transform your career by driving customer success and technical solutions. Collaborate with cross-functional teams to enhance client relationships, identify growth opportunities, and ensure maximum va...
2 days ago
Experienced Steam Turbine Mechanical TFA (Nuclear)
$74K - $124K *
Join a team that's dedicated to managing site activities, ensuring quality installations, and providing technical support in power generation. Contribute to customer satisfaction through effective mai...
2 weeks ago
$120K - $145K *
Engineer robust data pipelines that integrate legacy systems with cloud platforms, enabling advanced analytics and AI initiatives. Collaborate with teams to ensure high-quality data for machine learni...
5 days ago
Senior Project Manager, Isotopes
$120K - $195K *
Drive the development and execution of strategic projects for radioisotope production facilities. You will lead cross-functional teams to ensure operational readiness, regulatory compliance, and succe...
Reposted 3 days ago
$100K - $120K *
Innovate your career by driving sales and technical support in fluid power solutions, enhancing customer relationships, and collaborating with teams to ensure product satisfaction and growth in your t...
3 weeks ago
Forward Deployed Strategist / Engineer (AI)
$110K - $130K *
Lead the charge in delivering innovative solutions for university clients by leveraging data and AI. Work collaboratively in cross-functional teams to tackle complex challenges and drive impactful edu...
Reposted 4 weeks ago
$120K - $130K *
Innovate the future of cloud platforms by leading the design and operation of a secure, scalable infrastructure. Drive automation and enhance developer experience while collaborating with cross-functi...
2 weeks ago
Principal Scientist, Process Chemistry
$165K - $185K *
Lead drug substance activities in process chemistry, driving projects from early to late phases. Collaborate with cross-functional teams to ensure successful manufacturing and regulatory submissions...
2 weeks ago
Nuclear Procurement Quality Engineer-Kiewit Nuclear Solutions-Remote
$112K - $117K *
Join a team that's committed to ensuring quality assurance in procurement processes. Play a key role in interfacing with engineering, procurement, and project teams to uphold standards through effecti...
3 weeks ago
Principal Consultant - Power Energy Markets
$200K - $240K *
Advance expertise in energy markets by managing complex client engagements, developing strategic recommendations, and fostering client relationships. Utilize analytical skills to drive impactful solut...
Yesterday
Software Engineer, Data Integration
$110K - $130K *
Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...
Reposted 3 weeks ago
$116K - $145K *
Join a dynamic team to design and implement cloud security solutions, enhancing information security and compliance while mitigating cyber threats across the organization. Drive innovation and improve...
Reposted 3 weeks ago
$120K - $140K *
Transform the tech landscape by creating innovative solutions as a Full Stack Engineer. Join a dynamic team, shaping product features that enhance lives while driving best practices in a fast-paced st...
4 weeks ago
$151K - $176K *
Lead the charge in ensuring compliance and optimization for next-gen satellite communications by translating complex regulations and providing technical guidance across multidisciplinary teams, drivin...
Reposted 3 days ago
$90K - $110K *
Drive innovation by deploying and troubleshooting advanced IP networks in diverse environments. Collaborate with teams to integrate cutting-edge security technologies while ensuring seamless connectiv...
2 weeks ago
Senior SDK Engineer - Platform Enablement
$173K - $207K *
Elevate your career by designing and building essential SDKs that empower engineering teams to create reliable, observable distributed systems. Collaborate across teams to enhance developer experience...
2 weeks ago
Sales Engineer - Scientific Instrumentation & Remote Sensing
$90K - $110K *
Advance sales growth by leveraging technical expertise in remote sensing and scientific instrumentation. Engage with customers to create tailored solutions, drive revenue, and foster relationships acr...
Reposted 2 weeks ago
Software Engineer, AI Platform
$185K - $215K *
Innovate by designing and operating AI products that enhance engineering workflows, ensuring compliance in a regulated environment while driving continuous improvement and integrating cutting-edge tec...
Reposted 4 weeks ago
$110K - $130K *
Lead the technical implementation of Synapse products, ensuring high-quality solutions and customer satisfaction. Collaborate with project teams, manage infrastructure deployment, and integrate health...
2 weeks ago
Global Process Engineering Authority - Press Cure Stator Bar Manufacturing
$122K - $204K *
Lead cross-functional teams to develop and implement global standards that enhance the reliability and performance of manufacturing processes, driving continuous improvement and cost reduction initiat...
1 week ago
Software Engineer (Technical Leadership) - Central Growth
$175K - $210K *
Innovate and lead the technical vision for large-scale product systems, driving cross-functional initiatives and engineering excellence while mentoring teams to enhance growth and impact across multip...
1 week ago
Staff Software Engineer, Frontend
$100K - $300K *
Elevate your career as a staff frontend software engineer, driving innovative user experiences across AI applications, app builders, and marketing pages while collaborating in a fast-paced, excellence...
2 weeks ago
$165K - $220K *
Pioneer innovative solutions by collaborating with defense clients to operationalize real-time intelligence. Design and deploy data pipelines and applications on Palantir Foundry, ensuring mission-cri...
2 weeks ago
Software Engineer/Senior Software Engineer (Full Stack)
$110K - $130K *
Join a dynamic team as a Full Stack Software Engineer, where you'll design, build, and enhance tools for public agencies. Collaborate across the tech stack to solve real-world problems and drive impac...
2 weeks ago
Solution Advancement Engineer, Analytics Products
$110K - $150K *
Innovate within the Clinical Insights team as you drive analytics product delivery and AI platform development, collaborating with healthcare clients to shape software solutions and enhance user exper...
Yesterday
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.