Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$89K - $121K *

Lead the charge in delivering advanced HVAC solutions by managing complex application projects, collaborating with teams, and mentoring engineers to ensure optimal system performance and customer sati...

Redmond, ORRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$171K - $245K *

Empower program delivery by leveraging AI-driven tools and automation. Collaborate with cross-functional teams to manage complex projects, ensuring high-quality outcomes in a fast-paced environment wh...

San Jose, CARemote

4 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $110K *

Transform healthcare project management by leading complex construction initiatives. Collaborate with clients to ensure project success from planning to completion, while managing resources, budgets...

Boston, MARemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $100K *

Lead transformative initiatives by optimizing manufacturing processes, enhancing efficiency, and delivering expert on-site training to elevate operations in high-stakes environments. Travel extensivel...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Lead project management efforts for complex land development projects, ensuring timely delivery and quality execution. Collaborate with teams to manage scopes, schedules, and budgets while fostering c...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$98K - $164K *

Unlock packaging compliance excellence by leading cross-functional strategies to ensure global adherence to evolving regulations. Drive sustainability initiatives while championing innovative solution...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$405K - $485K *

Join us to design and build innovative memory and search experiences that enhance user interaction across platforms. Collaborate with cross-functional teams to create impactful products that prioritiz...

Seattle, WARemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $155K *

Optimize mission-critical satellite communications systems through installation, testing, and maintenance. Collaborate with diverse teams to ensure operational readiness and reliability across global...

Virginia Beach, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$95K - $115K *

Transform your career by joining a dynamic team focused on environmental permitting. Support diverse projects across New England, leveraging your expertise in regulatory compliance and public engageme...

Chelmsford, MARemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$163K - $224K *

Help us lead and develop a senior Cloud Engineering team focused on operational excellence, infrastructure stability, and impactful migration programs that drive growth and efficiency within our cloud...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by driving sales growth in the infrastructure sector, fostering relationships with contractors and engineers, and collaborating with internal teams to achieve strategic goals across m...

Houston, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$155K - $210K *

Advance your career by leading high voltage transmission line projects, utilizing PLS-CADD software. Collaborate with multidisciplinary teams, mentor junior engineers, and serve as a client-facing exp...

United StatesRemote

1 week ago

  •   15+ years exp.  •   Manufacturing & Automotive

$134K - $199K *

Elevate your career as you design and operate large-scale cloud services for a cutting-edge scanning engine. Collaborate with cross-functional teams to enhance performance and mentor engineers in a dy...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $175K *

Unlock potential by leading accurate estimating for large-scale construction projects. Collaborate with cross-functional teams to develop cost plans, streamline processes, and enhance efficiency throu...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $175K *

Drive the expansion of PMO services in the utility sector, leading a multidisciplinary team while fostering executive relationships and enhancing project delivery. Leverage extensive industry expertis...

Denver, CORemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$62K - $100K *

Transform the future of ERP solutions by supporting sales teams with technical expertise, conducting demos, and analyzing workflows in manufacturing and finance. Collaborate with product managers and...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$182K - $212K *

Drive innovative solutions in rolling stock engineering, overseeing vehicle projects from concept to completion. Collaborate with experts to ensure quality and compliance in rail vehicle procurement a...

United StatesRemote

2 days ago

  •   15+ years exp.  •   Transportation

$100K - $120K *

Join a dynamic team to oversee and optimize the steel supply chain for modular construction, ensuring cost-effective sourcing and quality through strategic negotiations and capacity management across...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$199K - $270K *

Tackle the complexities of backend engineering by developing robust API integrations, building ETL pipelines, and collaborating with cross-functional teams to enhance system reliability and performanc...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Innovate automation strategies by architecting agentic AI capabilities across business functions, enhancing AI fluency, and delivering measurable value through effective execution and KPI governance o...

Ohio, USRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Engage your expertise to lead bridge and structural projects from planning to completion. Manage multidisciplinary teams, maintain client relationships, and drive practice growth across Massachusetts...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$180K - $220K *

Inspire global engineering teams to excel in delivering scalable, cloud-native solutions. Lead architectural strategy and foster a high-performance culture while driving AI-driven development practice...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$100K - $150K *

Lead the charge in environmental policy analysis and compliance, ensuring adherence to NEPA and other regulations. Collaborate with agencies, conduct research, and draft reports to support sustainable...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$150K - $180K *

Unlock new opportunities in offshore energy by connecting customer needs with innovative marine solutions. Drive account strategy and commercial execution, leveraging your industry expertise to delive...

Houston, TXRemote

3 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$190K - $267K *

Unlock potential by designing and building innovative developer tools that enhance software development processes. Collaborate across teams to improve reliability, usability, and scalability of servic...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.