Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

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$100K - $120K *

Shape the future of data analytics by owning the semantic layer and driving self-serve analytics for network intelligence, ensuring reliable insights for diverse stakeholders across engineering and op...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$109K - $140K *

Unlock your potential by leading project estimate development, coordinating with teams, and utilizing your extensive estimating experience in construction to make data-driven recommendations and enhan...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$109K - $140K *

Help us drive accuracy in project estimates by leading development, analyses, and risk assessments. Collaborate with teams to establish strong cost foundations and maintain a comprehensive library of...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$168K - $322K *

Collaborate with cross-functional teams to drive the successful transition of networking products from development to high-volume manufacturing, ensuring operational readiness and addressing any produ...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$135K - $160K *

Engineer the future of AI security by designing and building core identity and authorization systems. Lead cross-team technical decisions that impact agent identity, trust establishment, and real-time...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $166K *

Unlock potential by owning and optimizing our global endpoint ecosystem, strategically bridging IT and HR. Architect lifecycle automations, ensuring seamless onboarding and transfers while enhancing t...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$81K - $125K *

Lead the charge in managing and optimizing Microsoft Endpoint Configuration Manager (MECM) environments, ensuring effective deployment, compliance, and operational excellence, while contributing to fe...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $164K *

Analyze and monitor fleet performance across renewable energy assets, translating operational data into actionable insights. Collaborate with cross-functional teams to proactively enhance reliability...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$107K - $157K *

Contribute to the design and development of robust, scalable cloud services while collaborating with cross-functional teams to drive innovation and improvement in AEC data infrastructure for enterpris...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in transforming client solutions into advanced models while ensuring seamless integration between stakeholders and product teams. Collaborate on cross-functional projects, enhancing me...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in ensuring the safe and reliable operation of electric grid systems. Oversee the calibration, maintenance, and repair of protective relays and control systems while mentoring junior t...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Lead impactful projects as you install and maintain protective relay systems, ensuring reliable electric grid operation. Collaborate with a team, drive technical excellence, and elevate your career in...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Play a key role in enhancing our security posture by managing vulnerabilities, developing policies, and leading compliance efforts. Collaborate with cross-functional teams to drive continuous improvem...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$74K - $95K *

Analyze and develop geo-spatial solutions that enhance mission effectiveness for defense and intelligence customers, leveraging advanced data methodologies to produce high-quality geospatial products...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$150K - $220K *

Execute seamless technical onboarding and integration for new clients, translating user needs into actionable engineering requirements, while navigating ambiguity and shaping product development throu...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$135K - $150K *

Engage in designing, building, and operating multi-environment infrastructures to support customer workloads across diverse environments, including public cloud and isolated setups, with a focus on au...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $180K *

Accelerate progress at building AI-enhanced systems and workflows for go-to-market teams, turning complex challenges into scalable solutions. Collaborate across departments to improve operational effi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $180K *

Accelerate progress at our go-to-market teams by building AI-powered workflows and automations. Collaborate closely with cross-functional teams to identify challenges and create scalable solutions usi...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $180K *

Drive innovation as you partner with go-to-market teams to create scalable, AI-powered solutions. Leverage Salesforce and automation tools to improve workflows, solve complex business challenges, and...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Shape the future of quality management by leading global strategies, driving compliance, and fostering a high-performance culture. Collaborate with cross-functional teams to ensure top-tier quality st...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$128K - $252K *

Champion innovation in cloud databases by leading the development of self-service tools. This senior role drives collaboration between platform engineering and database teams, ensuring reliability and...

US-AnywhereRemote

1 week ago

  •   15+ years exp.  •   Information Technology

$110K - $130K *

Design and implement cloud-native data platforms and integrations, ensuring secure and reliable data exchange. Collaborate with engineers and stakeholders to optimize data access and support analytics...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in engineering excellence by providing oversight, technical leadership, and ensuring alignment with strategic goals while fostering team collaboration and client relationships in overh...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$76K - $114K *

Transform strategies into compelling proposals by leading content development, managing schedules, and collaborating with technical teams to ensure alignment with client needs and compliance, while en...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Champion a pivotal role in aviation environmental planning, leading complex projects and mentoring teams. Drive business development and client relationships while refining HMMH's position in the envi...

US-AnywhereRemote

6 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.