Director, Customer Care Jobs

Welcome to our category page for Director, Customer Care jobs. These roles are crucial in any industry, involving maintaining customer relationships, assessing their needs, implementing customer care strategies, and monitoring performance.

What to Expect

As a Director of Customer Care, you will be expected to have exceptional communication skills, patience, and a detailed understanding of your company’s products or services.

Qualifications

Common qualifications for this role often include a bachelor's degree and several years of experience in a customer service supervisory role.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$110K - $130K *

Join a team that manages environmental assessments and leads projects within the nuclear sector. This role involves overseeing staff, coordinating data collection, and ensuring high-quality deliverabl...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$180K - $225K *

Grow your career with us by leading the engineering strategy for our innovative, data lineage platform. Drive a collaborative team, enhance deployment practices, and ensure product excellence for regu...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$107K - $128K *

Champion the future of hybrid enterprise environments with expert technical support for Windows, Linux, and Kubernetes. Engage in complex troubleshooting while enhancing CI/CD pipelines for seamless a...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$107K - $128K *

Shape the future of enterprise customer support by providing technical and operational solutions. Collaborate with diverse teams to enhance product functionality and improve customer experience throug...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Shape the future by leading a dynamic support team. Oversee operations, mentor junior engineers, and enhance client relationships. Elevate technical projects while fostering a collaborative environmen...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $110K *

Optimize clinical review audits by leveraging your nursing expertise to lead a remote team, ensuring high-quality performance, productivity, and compliance with medical guidelines while driving operat...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$142K - $178K *

Develop innovative full-stack solutions to enhance geospatial data access. Collaborate with diverse teams to create scalable applications and architecture, ensuring robust performance and quality in m...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive project success by overseeing construction, ensuring quality, compliance, and safety. Collaborate with contractors and clients to align project plans with goals, maintaining effective communicat...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$150K - $180K *

Drive innovation by shaping AI agent interactions with Pinecone’s API, SDK, and web surfaces. Collaborate across teams to create scalable, efficient systems that enhance developer and agent experience...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$174K - $238K *

Unlock potential by serving as the technical lead for compliance engineering. Drive automation and scalable solutions for FedRAMP initiatives while collaborating with cross-functional teams to meet st...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$84K - $150K *

Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...

US-AnywhereRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Technical Services

$84K - $170K *

Partner with us to provide technical expertise that drives innovation and supports customer success through efficient design solutions and relationship-building in the electronics industry...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$149K - $200K *

Innovate the future of cloud networking by architecting robust, scalable solutions. Lead a talented team to enhance network reliability while championing automation in a dynamic, service-oriented envi...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Transform vehicle suspension systems by leading reliability and verification methods for global teams. Focus on quality assurance, testing, and data analysis to enhance performance and durability in d...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Unlock your potential in a dynamic design role focusing on low voltage systems. Collaborate with trade teams to produce innovative installation documentation, ensuring accuracy and quality while manag...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$230K - $368K *

Shape the future of high-scale SaaS solutions by leading architectural design, guiding teams, and driving impactful software strategies in a collaborative environment that values innovation and mentor...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Transform the client’s Atlassian ecosystem by driving platform administration, enhancing user experience, and supporting enterprise initiatives while ensuring governance, compliance, and operational e...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in software engineering excellence, guiding modernization initiatives while mentoring engineers to enhance reliability and scalability in cloud environments...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $170K *

Engineer scalable data lake infrastructure to support analytics, reporting, and AI/ML initiatives. Collaborate cross-functionally to ensure data integrity and compliance, optimizing performance and go...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$170K - $195K *

Reimagine the sales process by partnering with teams to drive technical discovery and showcase solutions. Elevate customer engagement through impactful demonstrations while translating technical conce...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Champion project execution by overseeing high voltage infrastructure design, ensuring adherence to regulations, managing stakeholder coordination, and delivering cost-effective engineering solutions f...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$135K - $160K *

Architect the future of our GTM technology ecosystem, enhancing data integrity and operational excellence. Collaborate cross-functionally to drive scalable solutions that elevate marketing, sales, and...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$220K - $270K *

Shape the future of mapping technology by leading the design and deployment of advanced ML models. Drive innovation and cross-functional collaboration to ensure seamless integration and high-performan...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$136K - $150K *

Discover your potential as a strategic thinker, driving data-informed decisions in marketing analytics to enhance pipeline performance and optimize revenue initiatives. Collaborate closely with leader...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$78K - $117K *

Elevate customer satisfaction by performing preventative maintenance and basic repairs on medical equipment. Collaborate with experienced engineers to ensure optimal healthcare delivery and compliance...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    The Director of Customer Care is responsible for overseeing all aspects of customer service in a company, which includes handling customer complaints, developing service procedures, and implementing customer service strategies.

  • What kind of companies need a Director of Customer Care?question toggle

    Every company that interacts with customers needs a Director of Customer Care. This spans across various sectors, from technology and finance to healthcare and manufacturing.

  • What qualifications do I need to be a Director of Customer Care?question toggle

    The qualifications may vary depending on the industry and company. However, most businesses require their Director of Customer Care to have a bachelor's degree, several years of customer service experience, and strong leadership skills.