Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Lead Scientific EngineerProgrammer
$110K - $130K *
Champion the development of innovative modeling capabilities to enhance our advanced simulation framework, collaborating with engineers to integrate numerical methods and apply machine learning for mo...
5 days ago
Lead Transmission Line Engineer 1 - Grid
$118K - $180K *
Join a dynamic team to design high-voltage transmission lines, mentor peers, and ensure compliance with engineering standards. Leverage your expertise to deliver innovative solutions and enhance clien...
2 days ago
INGENYX - Quality Systems and Digital Engineer
$87K - $109K *
Empower the future of Quality Management Systems by leading digital transformation and validation efforts. Collaborate with cross-functional teams to enhance compliance and efficiency in Quality proce...
4 days ago
Mechanical Engineer II (SRM - Designer / Drafter) (Remote Option Available)
$76K - $103K *
Join us to design and develop propulsion hardware as a Mechanical Designer. Collaborate with engineers, create detailed CAD models, and ensure manufacturability of mechanical designs. Your expertise w...
2 weeks ago
Senior Software Engineer, Infrastructure, Google Distributed Cloud
$174K - $252K *
Lead the development of large-scale infrastructure solutions, optimizing cloud technologies and enhancing software products. Collaborate with teams to deliver mission-critical services for diverse cus...
1 week ago
Sr. Embedded Flight Software Engineer
$143K - $238K *
Shape the future of embedded flight software by designing robust solutions for real-time operating systems. Collaborate with cross-functional teams to develop, document, and maintain critical systems...
1 month ago
$105K - $110K *
Transform quality management across multiple facilities by driving compliance, enhancing food safety, and leading improvement initiatives. Collaborate with diverse teams to ensure product excellence a...
2 weeks ago
Senior Structural Engineer, Data Centers - Remote (U.S.)
$110K - $130K *
Join a dynamic team as a Senior Structural Engineer, leading innovative design for hyperscale data centers. Leverage your expertise in concrete and steel structures to deliver impactful projects while...
2 weeks ago
Manager, Design Engineering - Optical
$84K - $130K *
Lead a dynamic team of Optical Design Engineers to innovate and implement cutting-edge DWDM network solutions, ensuring project success and exceeding performance targets while collaborating across dep...
1 week ago
Outside Sales Engineer (Direct Channel) - Linear Technologies
$90K - $110K *
Grow your career with a strategic sales role focused on expanding market presence and nurturing customer relationships. Drive business development and collaborate with technical teams to deliver tailo...
2 days ago
Outside Sales Engineer (Direct Channel) - Linear Technologies
$95K - $115K *
Drive strategic growth by developing key customer relationships and expanding market presence through effective technical sales strategies and solutions in the automation industry...
3 days ago
$100K - $120K *
Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...
1 week ago
Senior Content Writer, Engineering
$100K - $250K *
Engage with engineers to craft compelling technical content, uncovering stories from complex challenges and publishing insights that resonate with the engineering community. Drive quality and clarity...
2 weeks ago
$190K - $230K *
Champion strategic execution as a trusted partner to the CEO, optimizing operational flow and enhancing leadership team alignment while driving high-impact initiatives and cross-functional collaborati...
Reposted 3 weeks ago
Principal Consultant - Utility Prudence Expert
$200K - $240K *
Champion the future of energy by providing expert consulting on utility prudence, managing client engagements, and delivering impactful testimony on modernization and rate cases. Collaborate with team...
Yesterday
Field Application Engineer - Data Center Solutions
$96K - $205K *
Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...
3 days ago
Field Application Engineer - Aerospace and Defense
$117K - $146K *
Join us to drive growth in the Aerospace and Defense sector by developing sales strategies, providing technical expertise, and building strong customer relationships that enhance profitability and mar...
2 weeks ago
$100K - $120K *
Join a team that's redefining B2B product design by optimizing user experiences across diverse workflows, integrating AI-powered features, and creating impactful solutions for multiple user types. You...
3 weeks ago
Application Engineer (Technical Sales) - Defense
$108K - $181K *
Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...
Reposted yesterday
$122K - $153K *
Champion technical solutions by advising C-Suite leaders, driving sales support, and customizing product demos. Utilize financial software expertise to enhance client relationships and streamline sale...
3 weeks ago
$80K - $95K *
Optimize network performance by troubleshooting complex issues, leading projects, and mentoring teams. Collaborate on designs and enhance security while ensuring operational standards and delivering e...
4 weeks ago
$90K - $120K *
Join a team that's driving innovation in AI and automation solutions across retail. Collaborate with cross-functional teams to develop, deploy, and support enterprise-level applications that enhance m...
Yesterday
$125K - $150K *
Empower your career by leading and scaling a multidisciplinary engineering team in full-stack and data engineering. Drive impact through collaboration and technical excellence, ensuring quality and in...
Reposted 3 weeks ago
Principal Product Manager, Compute Platform - Cloud Infrastructure
$500K+*
Pioneer the evolution of Netflix's Compute Platform, driving innovation in distributed systems and AI integration. Lead product strategy, enhance efficiency, and collaborate across teams to ensure rob...
2 weeks ago
$200K - $240K *
Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...
2 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.