Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$143K - $238K *

Shape the future of embedded flight software by designing robust solutions for real-time operating systems. Collaborate with cross-functional teams to develop, document, and maintain critical systems...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$105K - $110K *

Transform quality management across multiple facilities by driving compliance, enhancing food safety, and leading improvement initiatives. Collaborate with diverse teams to ensure product excellence a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team as a Senior Structural Engineer, leading innovative design for hyperscale data centers. Leverage your expertise in concrete and steel structures to deliver impactful projects while...

Arlington, VARemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$84K - $130K *

Lead a dynamic team of Optical Design Engineers to innovate and implement cutting-edge DWDM network solutions, ensuring project success and exceeding performance targets while collaborating across dep...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Grow your career with a strategic sales role focused on expanding market presence and nurturing customer relationships. Drive business development and collaborate with technical teams to deliver tailo...

Austin, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Drive strategic growth by developing key customer relationships and expanding market presence through effective technical sales strategies and solutions in the automation industry...

Dallas, TXRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $250K *

Engage with engineers to craft compelling technical content, uncovering stories from complex challenges and publishing insights that resonate with the engineering community. Drive quality and clarity...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $230K *

Champion strategic execution as a trusted partner to the CEO, optimizing operational flow and enhancing leadership team alignment while driving high-impact initiatives and cross-functional collaborati...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Champion the future of energy by providing expert consulting on utility prudence, managing client engagements, and delivering impactful testimony on modernization and rate cases. Collaborate with team...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$96K - $205K *

Empower the Data Center Solutions team by providing expert technical support, evaluating customer needs, and leading strategic projects across the Central US and Latin America, ensuring optimal produc...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$117K - $146K *

Join us to drive growth in the Aerospace and Defense sector by developing sales strategies, providing technical expertise, and building strong customer relationships that enhance profitability and mar...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's redefining B2B product design by optimizing user experiences across diverse workflows, integrating AI-powered features, and creating impactful solutions for multiple user types. You...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$108K - $181K *

Create impactful technical solutions in military electrification projects. Collaborate with defense clients and provide expertise throughout the proposal process, ensuring compliance and mission effec...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Business Services

$122K - $153K *

Champion technical solutions by advising C-Suite leaders, driving sales support, and customizing product demos. Utilize financial software expertise to enhance client relationships and streamline sale...

New York, NYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Optimize network performance by troubleshooting complex issues, leading projects, and mentoring teams. Collaborate on designs and enhance security while ensuring operational standards and delivering e...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Join a team that's driving innovation in AI and automation solutions across retail. Collaborate with cross-functional teams to develop, deploy, and support enterprise-level applications that enhance m...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Empower your career by leading and scaling a multidisciplinary engineering team in full-stack and data engineering. Drive impact through collaboration and technical excellence, ensuring quality and in...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$500K+*

Pioneer the evolution of Netflix's Compute Platform, driving innovation in distributed systems and AI integration. Lead product strategy, enhance efficiency, and collaborate across teams to ensure rob...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$200K - $240K *

Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...

Dallas, TXRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$240K - $330K *

Join a team that's shaping the future of machine learning by leading a high-performing group dedicated to optimizing data pipelines and enhancing perception modeling. Drive innovation and collaboratio...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Transportation

$100K - $152K *

Accelerate your career by leading high voltage substation projects, collaborating with engineers to solve complex electrical issues, and enhancing your skills through peer learning and client interact...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $120K *

Contribute to power system studies for high-voltage substations, ensuring reliability and compliance. Collaborate with engineers, support project documentation, and drive continuous improvement initia...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$88K - $154K *

Unlock potential by joining a dynamic team as you craft and execute comprehensive software test plans for mission-critical applications, ensuring quality and reliability in a fast-paced, innovative en...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$130K - $260K *

Shape the future of fleet navigation by owning end-to-end projects, delivering high-quality software across platforms, and collaborating cross-functionally to enhance user experiences in complex envir...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.