Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$160K - $180K *

Empower your career by delivering AI observability solutions end-to-end. Collaborate with a cross-functional team to enhance user experiences and drive insights into AI systems, shaping the future of...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate your career by partnering with leaders to develop innovative solutions, guide engineering best practices, and ensure high-quality infrastructure. Collaborate with teams to achieve technical...

Mclean, VARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $240K *

Transform the future of distributed systems by designing and building robust platform components. Collaborate with teams to ensure reliability and scalability in mission-critical environments, driving...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Engage in strategic proposal management, leading RFQ/RFP responses across divisions. Collaborate with teams to ensure timely, compliant submissions while maintaining high-quality standards and support...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$155K - $241K *

Join us to shape the future of platform engineering by driving strategic initiatives, influencing organizational architecture, and enhancing developer experience across a multi-cloud environment. Your...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$141K - $224K *

Join a team that's leading field engineering efforts for satellite communications systems. You'll oversee installation, integration, and operational readiness while managing dispersed teams to ensure...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$91K - $146K *

Shape the future of turbine automation in a dynamic team, driving tailored solutions while ensuring project quality, safety standards, and customer engagement. Leverage your expertise to transform des...

Pennsylvania, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$120K - $170K *

Deliver exceptional project management for complex HVAC installations, ensuring timely execution and high-quality standards. Collaborate with stakeholders to drive project success and resolve technica...

New York, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Drive excellence in design management for OFCI electrical systems in a hyperscale data center. Lead teams, enforce standards, and ensure seamless integration of owner-furnished equipment while managin...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$160K - $230K *

Transform mission-critical applications by collaborating with AI engineers to enhance performance, scalability, and security. Drive technical excellence and mentor peers while navigating dynamic feder...

Reston, VARemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$132K - $251K *

Optimize cost modeling and benchmarking for complex assemblies, driving transparency in supplier negotiations across various defense products. Lead should cost assessments and develop models to enhanc...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a team that's shaping the future of power systems engineering. As a key member, you'll design and develop scalable analysis modules, driving innovation in distribution system analysis and optimiz...

Austin, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $140K *

Transform your career by leading complex design change projects from inception to execution. Collaborate with cross-functional teams, manage substantial budgets, and drive innovation in a fast-paced e...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by joining a senior role shaping transportation noise and vibration analysis. Lead project delivery, client engagement, and business development for complex transportation projects ac...

Dallas, TXRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Technical Services

$224K - $356K *

Elevate safety standards in AI-driven autonomous systems. Collaborate with cross-functional teams to ensure compliance and implement safety requirements across software and hardware, driving innovatio...

Michigan, USRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion security excellence by leading initiatives to enhance IT solutions, ensuring the confidentiality, availability, and integrity of information assets while driving secure business growth throug...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$153K - $166K *

Drive security excellence by partnering with product teams to embed security practices throughout the development lifecycle, focusing on AI features and risk mitigation to protect millions of users gl...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$130K - $145K *

Elevate your career by investigating complex electrical failures, providing expert analyses, and collaborating with a national team in a dynamic, remote environment. Drive results for diverse clients...

Washington, USRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Drive the integration of Virtual Design and Construction technologies to enhance project delivery and efficiency. Collaborate with multidisciplinary teams to develop and manage Building Information Mo...

Ogden, UTRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Empower quality assurance excellence by leading inspections across North America, ensuring critical infrastructure meets project standards. Collaborate with suppliers and teams to mitigate risks and d...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion the development of innovative modeling capabilities to enhance our advanced simulation framework, collaborating with engineers to integrate numerical methods and apply machine learning for mo...

Seattle, WARemote

5 days ago

  •   Less than 5 years exp.  •   Staffing

$118K - $180K *

Join a dynamic team to design high-voltage transmission lines, mentor peers, and ensure compliance with engineering standards. Leverage your expertise to deliver innovative solutions and enhance clien...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$87K - $109K *

Empower the future of Quality Management Systems by leading digital transformation and validation efforts. Collaborate with cross-functional teams to enhance compliance and efficiency in Quality proce...

Massachusetts, USRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$76K - $103K *

Join us to design and develop propulsion hardware as a Mechanical Designer. Collaborate with engineers, create detailed CAD models, and ensure manufacturability of mechanical designs. Your expertise w...

Huntsville, ALRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$174K - $252K *

Lead the development of large-scale infrastructure solutions, optimizing cloud technologies and enhancing software products. Collaborate with teams to deliver mission-critical services for diverse cus...

Cambridge, MARemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.