Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$100K - $120K *

Drive customer success by engaging in pre and post-sales technical support, showcasing innovative radar solutions, and fostering strong relationships. Collaborate with teams to enhance product offerin...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Innovate and enhance software solutions in a dynamic SaaS environment. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while driving continuous impro...

Puerto Rico, USRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $222K *

Elevate your career by managing diverse transmission and distribution projects. Oversee project lifecycle, ensuring safety, budget adherence, and effective resource management while fostering team acc...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Unlock potential by driving technical sales engagement in power conversion and energy storage markets. Collaborate with diverse teams to align customer needs with innovative solutions, ensuring commer...

Mesa, AZRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$90K - $153K *

Lead the enhancement and administration of enterprise endpoint security technologies, collaborating with cross-functional teams to optimize security processes and improve detection capabilities in a g...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$168K - $270K *

Optimize the DSX OS portfolio by leading the development of a scoring platform that automates readiness tracking, enhances project onboarding, and ensures data integrity, driving open-source excellenc...

Santa Clara, CARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$98K - $164K *

Champion engineering excellence by leading complex gas turbine upgrades and modifications. Manage project execution from order to installation, ensuring technical coordination and timely completion wh...

Greenville, SCRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$157K - $184K *

Engineer and elevate our core product by developing innovative features, tools, and infrastructure while collaborating closely with a dedicated team to maintain high-quality standards and drive techni...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $260K *

Join as a key leader to develop and optimize a comprehensive Quality Management Program across complex manufacturing projects, ensuring top-tier quality standards and fostering relationships with clie...

RemoteRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$95K - $115K *

Optimize chemical processes by providing expert technical advice, solving complex issues, and collaborating with cross-functional teams to improve efficiency and safety in resin production operations...

Houston, TXRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a dynamic team as you lead complex marine inspection projects, ensuring technical excellence and strong client relationships while mentoring staff and managing multi-disciplinary teams across div...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$56K - $114K *

Drive the development and support of applications and systems, ensuring quality and performance through coding, testing, and troubleshooting. Collaborate with teams to enhance software solutions and m...

Lansing, MIRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $125K *

Unlock your potential as you design and enhance cutting-edge cloud solutions for diverse web and mobile platforms. Collaborate across teams to translate product vision into robust software while drivi...

Illinois, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$131K - $180K *

Lead transformative software engineering initiatives, guiding teams to develop robust, full-stack systems that enhance digital safety research and foster collaboration across projects while mentoring...

Washington, DCRemote

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $145K *

Lead the technical direction for gas compression projects, establishing standards and overseeing design integrity. Collaborate with teams to ensure compliance and optimize performance across major gas...

Houston, TXRemote

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $120K *

Transform project outcomes by leading the estimating team, ensuring accurate cost assessments, and identifying value engineering opportunities. Collaborate with stakeholders to deliver comprehensive p...

Dallas, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $145K *

Join a dynamic team to shape the future of software engineering by leading AI-driven projects, mentoring engineers, and influencing product direction while ensuring high-quality outcomes across multip...

Utah, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $150K *

Optimize customer interactions by providing top-tier technical support and training, managing complex installations, and leading sales efforts. Collaborate across departments to enhance product perfor...

Phoenix, AZRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$250K - $349K *

Unlock potential by leading technical direction for Core DevOps, improving CI/CD systems while driving productivity, quality, and AI innovations in a fast-paced environment impacting millions of users...

RemoteRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $150K *

Unlock insights by leading cost analysis and benchmarking for E&P operators. Collaborate with C-suite to diagnose cost drivers and deliver actionable recommendations, enhancing operational efficiency...

Austin, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Elevate the performance and reliability of our AI-native platform by managing infrastructure, CI/CD processes, and user experience. Shape tooling to boost developer efficiency and ensure a stable, fas...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$171K - $248K *

Lead a dynamic engineering team to enhance infrastructure and networking, driving user-focused product development while fostering collaboration and operational excellence across the organization...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$72K - $100K *

Join our dynamic team as a Sr. Credit Analyst, owning the underwriting cycle from application review to decision-making. Leverage your analytical skills to enhance credit processes and contribute to a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Transform the sales process by providing expert technical support and product demonstrations. Collaborate with internal teams to address customer needs and enhance training, ensuring a seamless experi...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$89K - $107K *

Partner with us to enhance map quality for autonomous vehicles, ensuring high-definition geospatial datasets meet rigorous standards for accuracy and safety. Collaborate across teams to develop effect...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.