Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$160K - $190K *

Engage with a dynamic team to represent technical positions in standards communities, author specifications, and build credibility through implementation. This role offers growth opportunities, aiming...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$182K - $210K *

Transform the future of materials science by developing cutting-edge machine learning models. Collaborate across teams to enhance AI capabilities, improve interpretability, and drive innovation in mat...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Manage the lifecycle of accelerator clusters, ensuring efficient capacity, reliability, and security. Collaborate across teams to enhance infrastructure, automate processes, and lead initiatives that...

Palo Alto, CARemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...

RemoteRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive project success by managing complex aerospace construction initiatives. Oversee all phases from planning to completion, ensuring alignment with client objectives while fostering collaboration an...

Dallas, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$90K - $110K *

Elevate your career by driving LPG tank sales across the Eastern US. Build lasting relationships with propane marketers and distributors while executing a results-driven commercial strategy to achieve...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$190K - $234K *

Empower transformative initiatives as you manage strategic technical programs across engineering and operations, driving excellence in tooling and integrations while mentoring a high-performing team i...

Mountain View, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Empower semiconductor innovation by providing technical expertise and solutions that enhance product development and integration, ensuring customer success through collaborative application developmen...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $145K *

Transform customer relationships and drive sales growth across multiple states. Leverage technical expertise to provide solutions, mentor teams, and develop strategic plans that enhance market share a...

Phoenix, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$135K - $160K *

Inspire a high-performing engineering team in the U.S. space industry, driving technological advancements and ensuring compliance with safety and mission assurance standards while fostering talent and...

Marysville, OHRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$220K - $340K *

Champion construction delivery excellence across global data center sites, managing GC performance and budgets of $25M+. Lead strategy, negotiate contracts, and represent construction risks to executi...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Innovate your structural engineering career by leading impactful projects in a supportive, collaborative environment. Guide teams, mentor juniors, and design innovative solutions for diverse municipal...

Chicago, ILRemote

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Build relationships with personal injury attorneys to drive referrals for settlement planning and wealth management. Leverage your expertise to develop sales strategies and enhance brand awareness whi...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$170K - $260K *

Transform aircraft capabilities by integrating weapons and payloads. Collaborate with design teams to create innovative solutions, ensuring compliance with military standards while supporting testing...

Seattle, WARemote

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$84K - $129K *

Support industry-leading projects in air permitting and environmental compliance. Collaborate with multi-disciplined teams to develop strategies for regulatory requirements, ensuring compliance throug...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$125K - $150K *

Join our dynamic team as you lead Methods and Insights, driving engineering excellence through effective people management, operational delivery, and innovative system building. Empower engineers to t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Support product portfolio activities by leveraging technical expertise to enhance customer satisfaction, resolve challenges, and collaborate with cross-functional teams, driving effective solutions in...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$175K - $250K *

Shape the cloud infrastructure for AI agents, ensuring secure, scalable solutions that enhance customer workflows. Lead architectural decisions, establish standards, and drive innovation in a dynamic...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $211K *

Join our dynamic team as you lead new product launches in hardware manufacturing. Oversee cross-functional collaborations, manage operational risks, and drive high-quality production strategies that s...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in shaping the future of energy through advanced power system modeling and compliance assessments. Collaborate with a dynamic team to conduct studies, ensure project quality, and drive...

Austin, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Shape multi-year commodity strategies for electrical equipment, ensuring robust supplier negotiations and capacity management. Collaborate with engineering to optimize designs and mitigate risks throu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $200K *

Lead the architectural strategy for next-gen AI systems in immersive computing, focusing on hardware design for AI inference and imaging pipelines across VR, AR, and wearable devices, ensuring optimal...

RemoteRemote

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $120K *

Join a team that's shaping the future of water infrastructure by leveraging your engineering expertise and industry connections to drive project success and enhance customer loyalty across a diverse r...

Coshocton, OHRemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$160K - $190K *

Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock financial insights and enhance project performance by providing senior-level analysis and operational support in a dynamic engineering consulting environment, collaborating with cross-functiona...

Olathe, KSRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.