Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$95K - $115K *

Champion innovative structural design and analysis, ensuring compliance and quality. Collaborate with teams and clients to solve problems, manage projects, and support sales efforts, driving success i...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$134K - $205K *

Drive the commissioning process for power plants, ensuring peak performance and safety. Lead on-site activities, collaborate with teams, and implement protocols for mechanical equipment testing and op...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Technical Services

$95K - $115K *

Elevate your career by driving the design and deployment of AVEVA MES projects. Collaborate with cross-functional teams to ensure quality solutions, mentor junior engineers, and enhance user adoption...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$76K - $98K *

Contribute to innovative civil engineering projects by designing stormwater management systems and collaborating with multidisciplinary teams to deliver sustainable solutions while ensuring compliance...

RemoteRemote

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Engage in strategic leadership for Engineered Solutions, driving customer satisfaction and financial growth. Oversee pipeline development and execution, ensuring compliance with technical specificatio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$190K - $200K *

Lead the charge in electrical engineering excellence across multiple campuses, ensuring robust design, validation, and energization of critical infrastructure while integrating onsite generation solut...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $300K *

Transform the infrastructure for AI applications, enabling seamless app development, hosting, and integration. Drive innovation in a dynamic environment, impacting thousands of users with scalable, re...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$96K - $192K *

Join a dynamic team to drive cost reduction initiatives and enhance material productivity across global business units. Collaborate with stakeholders to influence design and manufacturing changes, ens...

Palm Beach Gardens, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$250K - $290K *

Elevate your career by leading a high-performing engineering team, driving strategy and innovation in web3 technologies. Shape the future of decentralized systems while ensuring top-tier security and...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of electrical safety and engineering by leading global programs, ensuring compliance, and driving continuous improvement across multiple sites while mentoring teams and enhancing oper...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Advance energy efficiency initiatives by analyzing data, optimizing building performance, and collaborating with teams to reduce costs and support sustainability goals. Drive impactful solutions in en...

Moreno Valley, CARemote

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$77K - $115K *

Join a team that's dedicated to driving innovation by evaluating and implementing cutting-edge technologies and processes. Collaborate with diverse stakeholders to enhance business solutions through r...

Minneapolis, MNRemote

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $150K *

Unlock your potential as a senior technical leader in utility substation engineering, driving quality standards and innovative solutions for complex projects while mentoring a growing team and collabo...

Austin, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$118K - $180K *

Join a team that's modernizing nuclear power plants with cutting-edge control technologies. Lead and support diverse projects, ensuring effective execution and client satisfaction while collaborating...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Manage a talented engineering team, driving software development and community collaboration while maintaining high-quality standards and executing on ambitious goals effectively. Engage directly with...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$135K - $182K *

Lead the charge in enhancing supplier performance and quality for electronic components. Collaborate with cross-functional teams to drive continuous improvement initiatives and ensure compliance with...

Washington, DCRemote

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $165K *

Unlock compliance excellence by leading product safety initiatives across engineering and manufacturing. Ensure adherence to critical standards for data center and IT equipment, driving quality and pe...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $135K *

Transform the future of financial products by building end-to-end experiences. Collaborate with cross-functional teams to deliver impactful solutions that enhance user interactions and drive business...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $160K *

Lead the charge in semiconductor micro-contamination control by leveraging your technical expertise and strategic insights to enhance product development and customer solutions, driving yield improvem...

Oregon, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $140K *

Unlock your potential as a senior technical contributor, leading infrastructure design and implementation. Drive strategic decisions, mentor junior engineers, and enhance system performance in a dynam...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Drive innovative civil engineering solutions as a senior leader, overseeing complex projects and mentoring teams. Ensure quality standards and contribute to sustainable development while positively im...

Kansas City, KSRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Champion business growth by developing key account strategies and managing customer relationships. Drive order intake and profit levels while collaborating with teams to create winning proposals and e...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$100K - $152K *

Drive innovative electrical designs within nuclear power projects, collaborating with diverse teams to enhance system reliability and performance. Address complex engineering challenges while ensuring...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $152K *

Elevate your career by solving complex electrical engineering challenges in nuclear power. Engage with multi-disciplinary teams to ensure project delivery, from design through installation, while supp...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$135K - $160K *

Unlock your potential as a Principal Software Developer, driving the design and deployment of cutting-edge AI platforms. Collaborate across the full stack to create intelligent applications that enhan...

Virginia, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.