Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Electrical/Solar Design Engineer- Utility Scale (Mid/Senior- Level)
$110K - $135K *
Join a team that's shaping the future of renewable energy through the design of utility-scale solar PV and battery storage systems. Collaborate with experienced engineers and drive the successful exec...
4 weeks ago
Director, Applications Engineering
$203K - $280K *
Reimagine the future of manufacturing by leading a dynamic Applications Engineering team. Drive technical assessments, build customer relationships, and ensure seamless communication between clients a...
3 weeks ago
Principal Structural Engineer, Global
$170K - $175K *
Champion innovative structural design for mission-critical data centers, focusing on prefabricated and modular construction. Lead technical strategy, establish design standards, and ensure safety and...
2 weeks ago
$80K - $120K *
Collaborate with cross-functional teams to design and develop user-centric web applications, integrating AI-driven insights for high-stakes decision-making workflows while ensuring performance and sec...
3 days ago
$120K - $160K *
Join our dynamic team to design and develop cutting-edge AI platforms, enhancing decision-making workflows through innovative web applications and robust backend services. Collaborate across the full...
1 week ago
$120K - $145K *
Join a dynamic team to design and develop a next-gen AI platform, focusing on intelligent agent frameworks and modern web applications. Collaborate across the full stack to enhance decision-making wor...
1 week ago
Engineering Manager, Federal & Regulated Infrastructure
$215K - $315K *
Lead the charge in building secure, compliant infrastructure for our DaaS platform. Drive engineering excellence while collaborating with cross-functional teams to meet the needs of regulated customer...
3 days ago
$131K - $243K *
Elevate your career by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, support agile processes, and drive successful project outco...
2 weeks ago
Lead Electrical Specialist 1 - Construction Management
$118K - $180K *
Shape the future of power generation by overseeing electrical systems' performance, reliability, and safety. Collaborate with teams to manage maintenance, troubleshooting, and improvements across dive...
3 days ago
Mechanical Engineer - AI Rack Scale Systems
$160K - $500K+*
Deliver innovative mechanical designs for AI compute systems, enhancing data center capabilities. Collaborate on all facets of product development, ensuring high-quality assembly and performance throu...
3 weeks ago
Lead Electrical Specialist 1 - Construction Management
$118K - $180K *
Build a safer, more efficient future by overseeing electrical systems in power plants. Collaborate with teams to ensure optimal performance, reliability, and compliance while driving maintenance and t...
1 week ago
$100K - $120K *
Lead the charge in ensuring technical excellence and quality across all P&C project deliverables. Provide mentorship, establish engineering standards, and drive continuous improvement initiatives to e...
Yesterday
$131K - $243K *
Unlock potential by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, create specifications, and support the deployment of innovativ...
2 weeks ago
$110K - $130K *
Optimize marketing workflows by developing AI tools that enhance productivity across teams. Collaborate closely with stakeholders to build, maintain, and support innovative solutions that drive effici...
Yesterday
Senior Analyst, Global Research - 26385D
$90K - $105K *
Unlock potential by leading the analysis of offshore upstream oil-and-gas assets, collaborating with a diverse team to deliver insights that drive investment decisions and enhance technological capabi...
3 weeks ago
Senior Electrical Design Engineer
$135K - $180K *
Drive innovative electrical design solutions for high-density compute environments. Collaborate across teams to ensure compliance with industry standards while mentoring junior engineers. Make a signi...
2 days ago
Senior Civil Drainage Engineer
$103K - $181K *
Unlock potential by leading transformative drainage design projects, delivering innovative solutions for road and highway enhancements. Collaborate in a dynamic environment to drive sustainable urban...
4 weeks ago
Senior Engineer - Transmission Line
$110K - $130K *
Drive your career forward in a challenging role, supporting critical engineering projects for transmission lines while engaging with diverse teams and clients. Collaborate and innovate to deliver high...
4 weeks ago
Utility Infra Design Engineer / Specialist
$80K - $95K *
Elevate your career by leading the design and quality assurance of telecom infrastructure projects. Collaborate with multidisciplinary teams to develop innovative solutions for underground conduit sys...
1 week ago
$110K - $130K *
Drive your career with a pivotal role overseeing commissioning for utility-scale PV and BESS projects. Collaborate with diverse teams to ensure seamless execution, optimize processes, and manage techn...
1 week ago
Transmission Line Engineer (Mid-Level)
$105K - $145K *
Elevate your career by designing and executing overhead transmission line projects. Collaborate across disciplines, mentor junior engineers, and ensure project quality and safety while engaging with c...
4 days ago
$139K - $174K *
Lead structural design for complex projects, focusing on data centers and industrial facilities. Collaborate with multidisciplinary teams, ensuring quality and compliance while mentoring junior engine...
1 week ago
$110K - $135K *
Unlock excellence in PCB design and manufacturing by leading DFM initiatives, developing complex multilayer layouts, and shaping best practices across engineering teams to enhance product performance...
1 week ago
$126K - $167K *
Shape the future of mission-critical facilities by leading electrical design projects. Collaborate with design and project management teams to deliver innovative solutions, ensuring compliance with co...
1 week ago
Research Engineer - Data and Evaluation
$150K - $350K *
Transform the landscape of reinforcement learning by designing evaluations and environments that enhance model training and performance. Collaborate with researchers to identify and address model fail...
1 week ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.