Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$195K - $351K *

Lead the strategy and execution of member feedback analytics, transforming insights into impactful business outcomes. Collaborate with stakeholders to drive innovation and enhance member experience th...

San Antonio, TXRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $170K *

Lead the charge in developing integrated marketing measurement strategies, aligning cross-functional teams to drive insights and optimize guest engagement. Empower analytics to translate complex data...

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$125K - $150K *

Engage with clients to cultivate relationships, drive revenue growth, and provide tailored solutions by understanding market needs and ensuring seamless service delivery through effective communicatio...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $150K *

Lead the charge in driving client success and revenue growth by managing a diverse portfolio, fostering relationships, and empowering teams to achieve strategic objectives and operational excellence i...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$210K - $250K *

Lead the development of integrated Security Analytics, transforming data into actionable insights for decision-making. Collaborate with executive leadership to enhance security posture amidst evolving...

Today

  •   11 - 15 years exp.  •   Enterprise Technology

$116K - $146K *

Champion data-driven decision-making by leading Business Intelligence projects, overseeing data modeling, and implementing innovative solutions to enhance institutional performance and support strateg...

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $236K *

Elevate our analytics strategy by leading commercial insights that empower Research leadership. Drive performance measurement, enhance data governance, and foster a culture of data-driven decision-mak...

1 month ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$160K - $236K *

Join a team that's leading the transformation of business analytics through data-driven insights. This senior role shapes the analytics strategy to optimize commercial performance and drive impactful...

1 month ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$160K - $236K *

Analyze and drive commercial analytics strategy, establishing strong insights that empower senior leadership's strategic decisions and enhance business performance across a complex, multi-functional e...

RemoteRemote

1 month ago

  •   11 - 15 years exp.  •   Education, Government & Non-Profit

$186K - $233K *

Pioneer the omnichannel analytics strategy, optimizing healthcare engagement across diverse channels. Lead measurement frameworks and experimentation to drive impactful insights for commercial success...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$112K - $179K *

Transform data into actionable insights as a Digital Analytics Leader, driving strategic initiatives and enhancing client relationships. Collaborate with cross-functional teams to build a robust, priv...

6 days ago

  •   Less than 5 years exp.  •   Media

$112K - $179K *

Pioneer innovative analytics strategies that connect marketing efforts to business outcomes. Collaborate with teams to design measurement plans, manage client deliverables, and present insights, drivi...

1 week ago

  •   5 - 7 years exp.  •   Media

$180K - $240K *

Drive impactful energy solutions by bridging customer needs with analytical insights, ensuring feasibility and strategic alignment across logistics and manufacturing sectors. Collaborate with diverse...

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K *

Shape the future of campaign analytics by leading impactful measurement strategies for a premier beverage client. Elevate multi-channel insights and coach teams to deliver actionable recommendations t...

5 days ago

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Unlock potential by leveraging advanced analytics to optimize media spending, enhance client relationships, and drive strategic insights through innovative modeling and data visualization techniques...

Today

  •   Less than 5 years exp.  •   Media

$140K - $160K *

Lead the charge in data strategy and analytics for Retail clients, driving innovation and optimizing media programs. Collaborate with stakeholders to develop actionable insights and measurement strate...

1 week ago

  •   5 - 7 years exp.  •   Media

$125K - $156K *

Drive data excellence by leading analytics initiatives, enhancing governance, and integrating systems. Collaborate with leadership to deliver impactful insights and ensure compliance while leveraging...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Staffing

$198K - $260K *

Lead and optimize analytics engineering to transform data practices, ensuring high-quality, reusable data for analytics and AI applications. Collaborate across teams to enhance self-service analytics...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $190K *

Lead and innovate as you build a data science team that transforms manufacturing and supply chain data into actionable insights, driving efficiency and strategic decision-making across the organizatio...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$149K - $245K *

Lead the charge in media analytics and measurement, driving strategic insights across Social, TV, Influencer, and Content Marketing. Collaborate with cross-functional teams to enhance media effectiven...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$149K - $245K *

Lead media analytics and measurement strategies to drive impactful marketing decisions. Collaborate with cross-functional teams to enhance media effectiveness and customer insights, while developing a...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Unlock potential by leading a high-performing team to drive customer retention and growth for a $100M portfolio. Leverage strategic insights and data to enhance client relationships and ensure maximum...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Join a dynamic team to lead data and AI initiatives in Financial Services, partnering with senior executives to drive strategic transformations and deliver value through innovative solutions and deep...

Branford, CTRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leading analytics initiatives, guiding a team to deliver strategic insights that enhance social media and earned media campaigns, while driving client success through data-drive...

5 days ago

  •   5 - 7 years exp.  •   Media

$160K - $190K *

Lead the charge in transforming Financial Services through data and AI. Partner with C-level executives to drive strategic initiatives, manage project portfolios, and mentor emerging talent while deli...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.