Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$130K - $163K *

Unlock potential by leading data analytics initiatives that drive business growth. Collaborate across teams to transform consumer insights into actionable strategies, mentor analysts, and shape the an...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$210K - $245K *

Elevate the future of lending by leading a team in developing machine learning models that enhance decision-making across credit risk, fraud, and marketing. Collaborate with cross-functional partners...

6 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Empower pharmaceutical advertising success by driving new business, managing strategic accounts, and collaborating across teams to deliver impactful campaigns. Own the sales cycle and foster relations...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Develop and lead a comprehensive customer support strategy across Payments, Clearinghouse, and Account Services, ensuring high service quality and operational excellence while fostering team growth an...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in enhancing customer support and shared services across Payments, Clearinghouse, and Account Services. Drive operational excellence, team development, and strategic initiatives to ens...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$223K - $307K *

Join a team that's driving strategic financial insights for Americas Sales. Leverage your expertise in FP&A to optimize investments, enhance performance, and support long-term growth in a dynamic, hig...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$179K - $205K *

Optimize data-driven strategies by leading a team of analysts to enhance customer experiences and operational efficiencies while managing complex datasets in a fast-paced environment...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$164K - $188K *

Unlock potential by leading data-driven strategies and mentoring a team of analysts. Collaborate across business units to enhance customer experiences and operational efficiencies in a fast-paced, inn...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$205K - $215K *

Transform your career by leading strategic client relationships in the automotive sector. Leverage your extensive experience to drive business growth and deliver innovative analytics solutions while c...

6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$180K - $200K *

Drive impactful analytics solutions by consulting with clients, leading audience strategies, and mentoring teams to enhance business outcomes through data-driven insights and innovative marketing prog...

5 days ago

  •   11 - 15 years exp.  •   Media

$149K - $171K *

Empower our analytics strategy by leveraging your expertise in data analysis. Lead a team, drive operational efficiencies, and enhance customer experiences while collaborating across business units in...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Transform commercial performance by leveraging data and analytics to drive profitability and strategic initiatives. Collaborate cross-functionally to enhance decision-making and foster a culture of co...

Atlanta, GARemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $260K *

Unlock potential by leading advanced analytics initiatives that drive strategic business outcomes. Collaborate with senior leadership to enhance customer experience through innovative data modeling an...

Today

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$137K - $250K *

Lead the charge in enterprise-wide automation and analytics initiatives, driving innovation through AI and process improvements. Collaborate across teams to enhance operational efficiency and customer...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $190K *

Innovate and lead the development of advanced analytics and AI capabilities, transforming data into impactful business outcomes. Shape strategy, build talent, and establish partnerships to drive high...

Today

  •   11 - 15 years exp.  •   Real Estate & Construction

$125K - $150K *

Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$158K - $199K *

Lead the charge in driving client success through strategic account management and sales leadership. Cultivate relationships with C-level executives while developing innovative solutions for global ac...

RemoteRemote

1 month ago

  •   11 - 15 years exp.  •   Business Services

$150K - $180K *

Architect innovative statistical models and data science solutions, leading a team to enhance clinical development and evidence generation through advanced analytics, machine learning, and AI, while e...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $210K *

Transform data capabilities by building foundational systems and a high-performing team. Drive analytics, reporting, and production systems while ensuring data integrity and strategic alignment with b...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $180K *

Empower data-driven decision-making by leading analytics strategies that transform complex data into actionable insights. Collaborate with teams to enhance data quality and governance, driving continu...

Reposted today

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$127K - $210K *

Lead the charge in executing a comprehensive data analytics program, optimizing internal audit quality and efficiency. Design and maintain analytics routines, ensuring effective data usage across audi...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$175K - $210K *

Shape the future of product-led growth by leveraging AI to enhance customer experiences. Lead cross-functional teams to drive acquisition, engagement, and retention through innovative product strategi...

San Diego, CARemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$175K - $210K *

Transform the customer journey by leading product-led growth strategies, leveraging AI to enhance acquisition, engagement, and retention. Drive innovation from concept to launch, collaborating across...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Drive impactful digital media strategies by leading insights and innovation. Collaborate with clients to optimize media investments, manage a talented team, and present actionable insights that enhanc...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $155K *

Optimize your career by leading enterprise data governance initiatives. Drive data quality, compliance, and AI readiness across divisions, transforming governance into a strategic business enabler whi...

Yesterday

  •   8 - 10 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.