Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$115K - $135K *

Unlock potential by leading client service strategies that enhance relationships, drive satisfaction, and foster retention. Collaborate across teams to deliver tailored solutions for complex client ne...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $200K *

Unlock potential by transforming workflows and enhancing team capabilities through AI. Collaborate across departments to implement innovative solutions that streamline operations and drive sustained a...

CanadaRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Join a dynamic team to enhance credit decisioning through advanced modeling and analytics. Lead initiatives that improve approval rates and expand credit access while collaborating with cross-function...

RemoteRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Lead strategic customer relationships in Bankruptcy Risk, ensuring retention and growth. Collaborate with cross-functional teams to deliver tailored solutions, drive customer success, and enhance valu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$172K - $202K *

Join a dynamic team as a Senior Director Analyst, leveraging your expertise to guide senior IT executives in navigating digital workplace strategies. Deliver actionable insights that align technology...

Irving, TXRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

$150K - $204K *

Unlock potential by leading transformative customer success strategies for nonprofit and arts organizations. Drive retention, growth, and innovation through AI-enabled solutions while collaborating ac...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to maximizing advertising impact for clients. As a strategic advisor, you'll manage campaigns, analyze performance, and collaborate cross-functionally to drive success and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Lead the charge in enhancing customer support by managing Tier 3 Support and Support Engineering teams. Drive technical resolutions, streamline escalations, and foster team development within a dynami...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$77K - $173K *

Elevate your career by transforming data into strategic insights that drive business decisions. Collaborate with cross-functional teams to develop scalable analytical solutions and leverage advanced a...

Minnesota, USRemote

4 days ago

  •   5 - 7 years exp.  •   Transportation

$156K - $290K *

Transform strategic direction by partnering with leadership to drive growth, evaluate opportunities, and translate insights into actionable initiatives that enhance customer value and ensure sustainab...

Georgia, USRemote

6 days ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$108K - $162K *

Join a team that's dedicated to enhancing biomedical service operations. Lead a skilled team of technicians, ensuring high-quality support and customer satisfaction across the Pacific Northwest while...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Accelerate progress at the forefront of litigation support services. Join a dynamic team dedicated to client success, driving sales strategies, and enhancing customer satisfaction while achieving pers...

San Francisco, CARemote

6 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by becoming a trusted advisor in litigation support services, driving sales growth through client engagement, strategic partnerships, and expert knowledge in Electronic Data Discovery...

Seattle, WARemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's redefining event marketing by leading high-impact programs that enhance customer engagement and drive revenue. You'll strategize and execute user summits, trade shows, and field eve...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Media

$160K - $200K *

Lead strategic business growth in the USA, focusing on market entry, key relationships, and executive negotiations. Build and manage a high-performance team while driving revenue and enhancing overall...

Ohio, USRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$185K - $265K *

Engage in strategic leadership to design and implement partner programs that drive pipeline growth, enhance partner enablement, and ensure operational excellence across cross-functional teams for scal...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive strategic initiatives and operational excellence across a global portfolio, partnering with leadership to enhance business performance and deliver measurable outcomes in oncology and rare diseas...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Empower a high-performing sales team to drive strategic growth and customer engagement in the biopharma sector. Lead complex sales initiatives, build executive relationships, and translate business st...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$112K - $193K *

Join a team that's transforming FP&A processes by designing and implementing innovative solutions across planning, forecasting, and performance analytics. Collaborate with cross-functional teams to en...

Eden Prairie, MNRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$150K - $214K *

Champion a high-performing sales team to exceed revenue targets, develop talent, and drive strategic initiatives. Lead by example, fostering C-level relationships and mentoring associates to achieve b...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$79K - $142K *

Elevate data-driven decision-making by transforming HR data into strategic insights. Leverage analytical skills and tools to enhance workforce performance and support HR initiatives, ensuring data acc...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Join our team to enhance patient access and streamline operational processes, driving meaningful improvements through data analysis, project management, and collaboration across departments while fost...

North Carolina, USRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$175K - $210K *

Champion the development and strategy of cutting-edge AI services, overseeing a dynamic team of ML engineers and scientists to deliver impactful, reliable, and clinically sound solutions that enhance...

United StatesRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$190K - $230K *

Shape the future of asset management by driving global strategy, revenue growth, and service innovation. Lead a high-performing team to deliver exceptional value in regulated environments, ensuring co...

Massachusetts, USRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$121K - $201K *

Engage in a pivotal leadership role overseeing a global Revenue Accounting team, ensuring compliance with U.S. GAAP and ASC 606 while partnering with cross-functional teams to drive scalable revenue p...

RemoteRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.