Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$90K - $155K *

Innovate client partnerships as a strategic sales leader, driving growth and engagement through consultative selling. Collaborate with healthcare executives to enhance solutions and expand market pres...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Transform client relationships by driving growth and engagement through consultative sales. Collaborate with healthcare executives to align solutions with strategic goals, enhancing patient access and...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $155K *

Join a team that's dedicated to driving account growth through consultative sales, building executive relationships, and expanding strategic partnerships within healthcare networks to enhance patient...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$195K *

Lead the Professional Services team to enhance client implementations, manage multiple projects, and drive customer satisfaction through effective communication and problem-solving. Foster team develo...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $215K *

Drive operational excellence by leading cross-functional teams to enhance media planning and execution. Leverage strategic insights and project management skills to optimize resources and exceed clien...

5 days ago

  •   5 - 7 years exp.  •   Media

$90K - $215K *

Develop and implement strategic operations processes to enhance client deliverables, ensuring efficiency across creative, financial, and data operations. Collaborate with cross-functional teams to dri...

5 days ago

  •   8 - 10 years exp.  •   Media

$180K - $220K *

Join a team that's driving strategic client relationships and overseeing high-priority initiatives. Leverage your expertise to enhance client engagement and lead a dedicated team in achieving organiza...

Today

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Lead client delivery and oversee project health while coaching a team of leaders. Drive operational excellence and build trusted client relationships to ensure satisfaction and growth across multiple...

Victoria, BCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead a dynamic team to enhance client partnerships, driving retention and growth for Fortune 500 and global clients. Your leadership will shape strategies, oversee renewals, and ensure exceptional ser...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in transforming client relationships into strategic partnerships. Guide a team of Strategic Account Executives and Managers to drive retention, revenue growth, and client satisfaction...

Today

  •   8 - 10 years exp.  •   Healthcare

$211K - $272K *

Transform your career by leading enterprise applications strategy and delivery. Collaborate with cross-functional teams to enhance processes, drive AI adoption, and ensure robust application architect...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Shape the future of business operations by defining and deploying strategic solutions. Lead cross-functional teams to enhance efficiency, establish success metrics, and foster an inclusive environment...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$150K - $180K *

Champion client relationships and optimize pharmaceutical distribution projects, leveraging extensive industry expertise to deliver high-quality solutions and insights while managing multiple accounts...

Florida, USRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Media

$100K - $125K *

Join a team where you will drive strategic planning and enhance operational frameworks to optimize performance and foster collaboration across departments, contributing to transformative solutions and...

California, USRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Media

$99K - $132K *

Develop integrated media investment strategies that enhance client performance across channels. Lead teams, foster collaboration, and drive measurable business outcomes through strategic insights and...

Today

  •   8 - 10 years exp.  •   Media

$99K - $132K *

Drive integrated media investment strategies that enhance client performance and growth. Leverage cross-channel expertise to deliver actionable insights and foster collaboration across teams, ensuring...

Today

  •   8 - 10 years exp.  •   Media

$95K - $135K *

Champion growth by leveraging established relationships in commercial real estate to drive multi-site partnerships, accelerate deal cycles, and enhance tenant experiences across key U.S. markets...

1 week ago

  •   5 - 7 years exp.  •   Media

$166K - $214K *

Elevate customer success by leading a dynamic onboarding team, ensuring seamless transitions from sales to platform activation. Drive adoption and optimize experiences while fostering a culture of exc...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$77K - $86K *

Manage advocacy services at Family Justice Centers, supervising staff and interns while ensuring quality client support and compliance with best practices. Collaborate with community partners to enhan...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Unlock potential by leading enterprise-level client services and program delivery. Drive operational excellence and strategic growth while fostering strong partnerships across teams to enhance client...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Join a team that's shaping client engagement strategies and driving operational excellence. Lead enterprise-level client services, ensuring high-performing programs and strong partnerships in a dynami...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Transform client marketing strategies by leading interdisciplinary teams, delivering innovative solutions based on research and best practices, while fostering long-lasting client relationships to ach...

Chicago, ILRemote

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead strategic interactive marketing initiatives, build client relationships, and deliver insightful solutions. Manage teams and projects while ensuring budget adherence and fostering collaboration ac...

1 month ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$200K - $260K *

Lead and oversee major client relationships, driving strategic alignment and seamless delivery. Build and mentor a high-performing team focused on client success while identifying growth opportunities...

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.