Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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1
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$120K - $140K *

Architect effective HR strategies that transform operations and enhance talent growth across a multi-site workforce. Engage proactively in employee relations and compliance, ensuring seamless, equitab...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $145K *

Transform the proposal process by leading strategic narratives and managing cross-functional teams. Ensure high-quality submissions while maintaining institutional knowledge and improving workflows fo...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$78K - $87K *

Engage in strategic leadership as you develop and execute integrated PR programs for B2B tech clients. Shape narratives, mentor teams, and build influential media relationships to elevate brand visibi...

Seattle, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Media

$78K - $87K *

Shape the future of B2B tech communications by leading integrated PR strategies, mentoring teams, and building influential media relationships to elevate brand narratives and drive impactful media cov...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$78K - $87K *

Elevate your career by leading integrated PR strategies for B2B tech clients. Shape narratives, build media relationships, and mentor teams while driving brand awareness and credibility in a dynamic a...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$100K - $113K *

Lead transformative PR initiatives for B2B tech clients, shaping narratives and executing strategies with confidence. Mentor teams, build media relationships, and elevate brand visibility in a dynamic...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $113K *

Lead integrated PR strategies for B2B tech clients, driving impactful media relations and mentoring teams. Shape narratives around emerging technologies while fostering client partnerships and enhanci...

Seattle, WARemote

3 weeks ago

  •   5 - 7 years exp.  •   Media

$100K - $113K *

Lead transformative PR programs for B2B tech clients, shaping narratives and building media relationships. Mentor teams, drive strategic initiatives, and elevate brand visibility while navigating comp...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$180K - $200K *

Lead the charge in delivering impactful analytics solutions, consulting with clients to identify opportunities, and driving audience strategies. Mentor teams while staying ahead of industry trends to...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

$180K - $200K *

Engage with clients to drive impactful analytics solutions, lead audience strategies, and mentor teams. Shape the future of marketing through innovative data insights and strategic consulting, ensurin...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Media

$175K - $210K *

Manage strategic technology initiatives, driving complex programs from planning to implementation. Collaborate with stakeholders to ensure consistent delivery across teams, while leading a team of Pro...

1 week ago

  •   11 - 15 years exp.  •   Media

$114K - $162K *

Elevate strategic partnerships with national brokers and clients to drive growth, enhance client retention, and deliver tailored insurance solutions. Collaborate across teams to ensure service excelle...

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $145K *

Drive the operational core of People functions, leading a team in Total Rewards, performance management, and employee relations. Be the subject-matter expert while managing day-to-day people services...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $145K *

Lead the charge in People Operations, overseeing Total Rewards, performance management, and employee relations. Manage a skilled team while providing hands-on support and strategic direction across mu...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $110K *

Engage with clients to manage accounts and project teams, ensuring tailored solutions and satisfaction throughout the project lifecycle. Drive revenue growth while fostering strong relationships and o...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Oversee operations for a diverse Financial Advisory Services group, enhancing processes, financial performance, and risk management. Collaborate with leaders to drive growth and integration, ensuring...

2 weeks ago

  •   11 - 15 years exp.  •   Legal & Accounting

$135K - $150K *

Join a team that's redefining pricing strategy and business intelligence to maximize revenue and enhance customer experiences. Collaborate across departments to drive data-informed decisions and optim...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$78K - $110K *

Empower your career by collaborating in a dynamic environment that values flexibility and innovation. Contribute to impactful projects while enjoying a supportive workplace culture that prioritizes wo...

Maryland, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$107K - $140K *

Drive creator-led initiatives that shape brand success through innovative strategies, client partnerships, and data-driven insights. Lead diverse teams while mentoring talent to achieve impactful outc...

4 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $170K *

Accelerate your career by driving new business and expanding client relationships in a dynamic sales environment. Collaborate with cross-functional teams to leverage innovative solutions and achieve m...

1 week ago

  •   5 - 7 years exp.  •   Media

$229K - $250K *

Transform finance operations by leading strategic initiatives that enhance efficiency, transparency, and decision-making across the organization. Collaborate with stakeholders to drive modernization a...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$136K - $160K *

Lead strategic brand communications to enhance reputation and visibility. Drive integrated storytelling initiatives, foster executive thought leadership, and build strong relationships across teams to...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$100K - $120K *

Lead the charge in delivering exceptional client services by managing a team of Engagement Managers, driving project success, and fostering strong relationships across diverse stakeholders to ensure o...

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$156K - $250K *

Advance your career by owning the global go-to-market strategy, focusing on high-touch services in an innovative and strategic role that connects hospitality excellence with cutting-edge technology to...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$90K - $215K *

Accelerate progress at the forefront of Finance Operations, leading complex media-finance workflows. Drive service delivery, governance, and continuous improvement while collaborating with cross-funct...

1 week ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.