Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$160K - $200K *

Transform the enterprise account management landscape by leading strategy, driving revenue retention, fostering customer growth, and developing high-performing teams to enhance client relationships an...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$185K - $205K *

Shape the future of customer success by leading complex SaaS solutions, driving strategic partnerships, and mentoring teams to enhance value delivery and accelerate growth across enterprise accounts...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $140K *

Join a team that's redefining the technology channel landscape by building strategic partnerships and driving enterprise revenue across the Eastern United States. Leverage your expertise to create dem...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$182K - $250K *

Champion market development strategies to enhance our presence in CMS and HHS. Leverage your expertise to build relationships, identify opportunities, and drive impactful outcomes in federal health IT...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Join a dynamic team to drive new business acquisition in a high-growth market. Leverage your expertise in full-cycle sales to build strategic partnerships and achieve uncapped earning potential while...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$85K - $105K *

Shape impactful insights through analytics, driving data-informed decisions for healthcare clients. Collaborate with cross-functional teams to enhance marketing performance and audience understanding...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Take ownership of data governance by facilitating alignment among stakeholders, executing metadata management, and coaching teams on sustainable stewardship practices. Drive data quality and complianc...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Drive a unified technical organization to enhance customer support from application discovery to project conversion, focusing on team development, technical selling, and improving customer experiences...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Lead the charge in building a unified technical organization that enhances customer experience through application support and field service, driving project conversions and fostering a culture of con...

RemoteRemote

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$78K - $106K *

Transform client payment policies by ensuring accuracy and compliance. Engage with internal and external teams to manage medical policy updates, conduct analyses, and enhance client relationships whil...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead growth marketing initiatives to scale acquisition channels, optimize conversion, and enhance measurement. Collaborate with freelance specialists to build a sustainable pipeline and drive impactfu...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$108K - $162K *

Champion customer support by managing maintenance services and operations. Lead a team to ensure timely resolutions and enhance product performance while utilizing technical expertise and strategic pl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$94K - $151K *

Drive your career with this pivotal Product Manager role, where you'll bridge business needs and technology in a large-scale retail environment. Enhance product outcomes through strategic partnerships...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive operational excellence by leading a team focused on data analysis and reporting. Oversee the development of reporting tools, ensure data integrity, and identify process optimization opportunitie...

Pennsylvania, USRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$115K - $160K *

Join a team that's redefining spatial data management by leading CAD systems and workplace data operations. Drive data quality and governance across portfolios, ensuring actionable insights for stakeh...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $145K *

Transform enterprise service delivery by leading cross-center operations, enhancing efficiency, and ensuring high-quality IT services across multiple locations. Drive initiatives that improve performa...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$132K - $155K *

Unlock potential by providing advanced technical support and solutions, ensuring exceptional customer experiences. Collaborate with teams to resolve issues, mentor peers, and drive product improvement...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Transform customer success strategies to enhance client satisfaction and retention. Lead a dynamic team, driving initiatives that elevate user experience and foster growth within a fast-paced SaaS env...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$85K - $125K *

Drive strategic growth by identifying and securing new brand clients. Collaborate with diverse teams and enhance client relationships through insightful communication. Become a trusted advisor while m...

Pittsburgh, PARemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Media

$110K - $130K *

Partner with us to drive transformative healthcare solutions by managing key accounts, fostering relationships, and ensuring measurable outcomes. Your expertise will enhance provider partnerships and...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$185K - $344K *

Champion the evolution of field intelligence capabilities, driving strategic governance and analytics integration to enhance decision-making and execution support across the organization, ensuring ali...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$210K - $230K *

Lead the charge in driving growth and performance across multiple channels, optimizing customer journeys and aligning cross-functional teams to achieve measurable outcomes in MRR and product expansion...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K *

Unlock potential by leading a high-performing sales team in the public safety SaaS sector. Drive growth, execute strategic deals, and collaborate cross-functionally to enhance our market-leading softw...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Help us enhance client relationships by managing elite advisor plans, ensuring exceptional service and retention. Collaborate with internal teams to deliver tailored solutions and drive client satisfa...

Minnesota, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Champion operational excellence in Transaction Tax Compliance, leading a high-performing team to ensure regulatory adherence, risk management, and continuous improvement while collaborating with execu...

Oregon, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.